Help & FAQs for owners List of articles in category Help for Owners Title Add Ons User Guide Administration Booking Setup User Guide Can I add my property to additional marketing channels? Can I exclude guests based on age or gender? Can I use the booking software on my own website? Can we stop Feefo feedback requests from being sent out? Cancelling a booking Cleaning Checklist Detailed Equipment Checklist Feeding availability from Airbnb Group Bookings How do guests know their security deposit will get refunded? How do I get notified of a booking? How do I respond to guest feedback? How do we order the search results? Improvements and changes to Airbnb Improvements and changes to Booking.com Last Minute Bookings in Edinburgh & Glasgow Problems with payments Property Descriptions Property Listing Checklist Rates User Guide Sample Confirmation Email (for Property Manager's to send to customer) Should I provide wifi? Suggested inventory Things are looking a bit odd Trouble getting hold of a guest What deposit is taken at time of booking? What do guests receive? What happens if a booking is cancelled? What is '3rd Party Agent Commission'? What is a chargeback? What is a security deposit? What is iCal and how do I use it? What should my rates be? When do I get paid? When do we ask for reviews? Which Browser Should I Use Why do guests need to pay a security deposit? Why do we put negative reviews live? Why isn't my feedback showing on my listing?