Help & FAQs for owners

  1. Property Descriptions
  2. Processing balance payments
  3. Why isn't my feedback showing on my listing?
  4. What deposit is taken at time of booking?
  5. When do I get paid?
  6. Property Listing Checklist
  7. Property Name Change
  8. Should I provide wifi?
  9. Administration
  10. Legislation affecting holiday letting
  11. How do we order the search results?
  12. Group Bookings
  13. Last minute bookings
  14. What is a chargeback?
  15. How do I respond to guest feedback?
  16. What happens if a booking is cancelled?
  17. Can I add my property to additional marketing channels?
  18. Why do we put negative reviews live?
  19. What is '3rd Party Agent Commission'?