Help & FAQs for owners List of articles in category Help for Owners Title Administration Can I add my property to additional marketing channels? Can I exclude guests based on age or gender? Can I use the booking software on my own website? Can we stop Feefo feedback requests from being sent out? Cancelling a booking Cleaning Checklist Detailed Equipment Checklist Do we accept Maestro? Email Notification (received by Property Manager from Reserve) Extras User Guide Feeding availability in from Airbnb Group Bookings How do I get notified of a booking? How do I know my security deposit will get refunded? How do I respond to guest feedback? How do we order the search results? How does the Affiliate Program work? Improvements and changes to Airbnb Improvements and changes to Booking.com Intro to Reserve System [Intro] Last Minute Bookings in Edinburgh & Glasgow Legislation affecting holiday letting Problems with payments Processing balance payments Property Descriptions Property Listing Checklist Property Name Change Property Settings User Guide Rates User Guide Recommended Photographer Details Reserve Plus+ Booking Terms and Conditions Reserve Terms and Conditions Sample Confirmation Email (for Property Manager's to send to customer) Should I provide wifi? Suggested inventory Things are looking a bit odd Trouble getting hold of a guest Useful Links & Tools What deposit is taken at time of booking? What do guests receive? What do the feedback request emails look like? What happens if a booking is cancelled? What is '3rd Party Agent Commission'? What is a chargeback? What is a security deposit? What is iCal and how do I use it? What should my rates be? When do I get paid? When do we ask for reviews? When will my security deposit be refunded? Where do I find my Affiliate Link? Which Browser Should I Use Why do I need to pay a security deposit? Why do we put negative reviews live? Why isn't my feedback showing on my listing?