Help & FAQs for owners List of articles in category Help for Owners Title Administration Can I add my property to additional marketing channels? Can we stop Feefo feedback requests from being sent out? Cleaning Checklist Damage deposits Detailed Equipment Checklist Do we accept Maestro? Group Bookings How do I know my security deposit will get refunded? How do I respond to guest feedback? How do we order the search results? Improvements and changes to Airbnb Improvements and changes to Booking.com Last Minute Bookings in Edinburgh & Glasgow Legislation affecting holiday letting NCP Passes Problems with payments Processing balance payments Property Descriptions Property Listing Checklist Property Name Change Rates User Guide Recommended Photographer Details Reserve Plus+ Booking Terms and Conditions Should I provide wifi? Suggested inventory What deposit is taken at time of booking? What happens if a booking is cancelled? What is '3rd Party Agent Commission'? What is a chargeback? What is a security deposit? What should my rates be? When do I get paid? When will my security deposit be refunded? Why do I need to pay a security deposit? Why do we put negative reviews live? Why isn't my feedback showing on my listing?