Help & FAQs for owners

Cancelling a booking

Keeping cancellations to an absolute minimum is incredibly important.

Cancelling bookings can cause numerous problems for guests, is damaging to our reputation and, at the very least, involves additional time to be spent sourcing alternative accommodation by both the guest and the team at Reserve Apartments. For us, this then also has a direct impact on our administration costs and takes us away from spending time achieving more bookings for property owners.

What should I do if I need to cancel a booking?

  • Inform us immediately of the cancellation by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Do not contact the guest. We will contact them and provide alternative accommodation. 

What are the cancellation charges?

For bookings made via the Reserve Apartments website, the cancellation charge is the original booking commission and will be applied to your next statement. If the alternative property is more expensive we will also charge you for the price difference.

For cancellations of bookings made via, there may be relocation fees, as their Customer Service team will seek to find alternative accommodation for the guest.

Airbnb cancellations may not have a charge if the cancellation falls under their Extenuating Circumstances policy.

Cancellations of Trip Advisor bookings however will always result in a £150 cancellation fee.

What if I wish to dispute the cancellation charge?

You can email us (This email address is being protected from spambots. You need JavaScript enabled to view it.) if you wish to dispute the charge for a cancelled booking where the booking was originally made via our website. In circumstances that are valid and supported by evidence, we will investigate the dispute further.


Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.

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By booking through the Reserve Apartments website you can enjoy exclusive benefits such as:

  • Flexible Check In and Out
  • Best Rate Guaranteed For Reserve Collection Properties
  • Free Wifi


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