Help & FAQs for owners
How do I respond to guest feedback?
We monitor and manage the guest feedback that comes in for all properties. Any responses need to be written by us, but we aim to notify Property Managers or Owners of any negative feedback or constructive criticism and allow them to include their comments in the reply we write.
We use our experience in dealing with feedback when writing these replies, to ensure the best possible outcome for both guests and Property Managers.