Help & FAQs for owners

Last-Minute Bookings in Edinburgh & Glasgow

With last-minute bookings, we always advise taking the balance payment prior to arrival. You may want to set a deadline for guests so they know the balance must be paid by a certain time in order for the booking to continue.

If you don't have a credit card facility, you can ask for payment to be made via bank transfer or using a PayPal account.

If the booking doesn't take place we are able to transfer the remainder of the 25% deposit taken to you (minus our commission) to help cover your admin costs, providing this is in line with your terms and conditions.

Whilst the above is what we advise, some Property Managers do choose to take the balance on arrival as they feel the risk of the booking not completing is minimised due to the chance of achieving another last-minute booking is low.

Problem bookings (e.g. involving fraud, damage to properties, etc.) are much more common when the booking is made last minute (i.e. the day of arrival or just before).

To help prevent problems we advise asking for the photographic ID of the guests upon arrival. Check that this matches the name of the person who made the booking and, if possible, take a copy of their ID (e.g. photocopy, photo using a mobile phone, etc.).

For properties managed directly by ourselves, we ensure that payments are received before providing any access instructions. We chase payments by email and also by phone and make it clear to guests that bookings cannot be confirmed without a balance payment, nor access provided without a refundable damage deposit payment.

Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.