Help & FAQs for owners
When do I get paid?
We aim to have payments with owners by the 10th of each month. This gives us time to process and check all our payments.
Reserve managed properties
When a booking is made we take the balance payment in full, according to the booking payment schedule. We will keep a percentage of this as commission (the amount will depend on your contract with Reserve). We may also deduct cleaning and maintenance fees (again this will depend on your contract).
When the payment is made to you we will also send an owner's invoice and statement so you can see a breakdown of income and charges.
Listing only properties
When a booking is made we usually take a 25% deposit. Part of this will be kept as our commission (for bookings made via one of our websites) but the rest will be paid to you the month after the booking completes.
Let's take the following example:
- Booking date: 12th June
- Booking value: £1000
- Deposit taken: 25% (£250)
- Balance: £750 (paid directly to you by the guest)
- Date of departure: 18th August
If our commission for this booking was 15% then we would keep £150 and send £100 to you in September (the month after the booking completes).
Why do you not pay until after the booking?
The banks and payment processing providers that we work with insist that we hold on to any payments taken until the booking has completed. This reduces the fraud risk when handling payments.
Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.
