Frequently asked questions

Here's a selection of the questions we get asked regularly.

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  1. How can I narrow down my search?
  2. Are the discounts genuine?
  3. Can I put the accommodation on hold?
  4. Is the availability calendar up to date?
  5. How do I make a group booking?
  6. When will I receive confirmation?
  7. Can I negotiate a discount?
  8. Do you own the apartments?
  9. Why is a security deposit required?
  10. Who is my main point of contact and when can I speak with them?
  11. What is your cancellation policy?
  12. Will my card details be held as way of security deposit?
  13. Will you charge my card for the remaining amount?
  14. How do I pay the remaining balance after I book online?