Help & FAQs for owners

What deposit is taken at time of booking?

A 25% deposit is taken when a guest books your property online.

Why don't you just take your commission?

• We want to simplify the process of booking with us, so that you get more bookings. Having varying deposits across our websites can be confusing to those wanting to book.
• We want to make it easier to work with us.
• A more substantial deposit should make people less likely to cancel.
• If they do cancel, we'll have some money to hold on your behalf.

What if I want to take more than this?

If you've decided that you want guests to pay more than this to secure your property, you can simply inform them of this on your listing and in your terms and conditions. When you get a booking through us, you can just request they pay the remaining deposit directly to you.

This also applies to bookings made within a certain number of weeks of arrival, where it is normal practice to require a full balance to be paid immediately.

For further flexibility, you may also want to consider setting up your own merchant gateway/account.

Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.