Help & FAQs for owners

Property Listing Checklist

Find below our suggested checklist to ensure you have all the information that a prospective customer may wish to know about your property.

WARNING: Remember to click 'Save' to publish your changes. Any changes made may take up to 5 minutes to appear on the website.

Accommodation section

Try to ensure you include all of the following information in your description:

A small paragraph introduction (approx 2 sentences) selling the unique features of the property. 

Follow this with a full description of the property including:

  • How many rooms, what are they, and what furniture/storage do they contain.
  • Include the general set-up of the bedrooms and beds (double, twin, zip/link).
  • If the property can accommodate extra guest beds, include a description of the guest beds, I.e. sofa bed/blow-up bed/camp bed, whether or not you add an additional charge.

Parking Arrangements:

  • Is private/secure parking available? Cost? Access?
  • How many spaces can be offered?
  • What other parking options are close by? How much to park near the apartment, restrictions and other options etc.

Arrival/departure times, including how to pick up keys.

Check-in/check-out details, including early/late procedures and charges.

Baggage drop availability - can guests leave luggage anywhere?

What floor is the apartment on, is there a lift available, and how many stairs?

Details such as front/rear building access, what type of entrance, garden.

Nearest train station and distance from the airport.

Details about how far walking to Princes Street and Edinburgh Castle and bus/taxi information.

Special Offers: include any discounts you offer.

The Location section

This is where the information for your property's location tab is set up.

The location pointer should already be on the street of your apartment.

If the location marker is not in the correct place, uncheck the 'Auto-Update' box and adjust the pointer to the exact property location by manually moving it.

On this tab, you can include information such as distances from airports or train stations, or notes on the parking facilities at the property.

The Facilities section

Ensure you complete the facilities section with all the available facilities, as customers can filter a list of properties on our website using any of these items.

Include whether smoking is permitted or not using the 'Facilities' and 'Other Facilities' sections.

For Bathrooms, include a numerical value to show the number of bathrooms on the front end (even if it is just one). This is to avoid the confusion of simply showing "Bathrooms: Yes" on the front end, and instead showing "Bathrooms: 1" or similar.

Suitability section

This is very important for communicating to guests what type of guests your property is suitable for, as well as any accessibility information that guests may want to know before booking.

In this section, there is a simple tick list, as well as a 'notes' box for further accessibility information.

The Pictures section

Good quality, clear and bright photographs are hugely important. If you would like new, professional photography of your apartment, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Use a wide selection of images including both interior and exterior shots and make sure to write a specific description of each image to appear under each photo. It is also good practice to add an image title and tags (eg bathroom, bed, kitchen) to improve the quality of your listing.

Many customers request floor plan layouts with measurements. If you have one already this can be uploaded to the photos section of Bookster. However, if you would like a floor plan produced, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can point you in the right direction.

To choose your main listing photograph then click on the image and drag it to the first position (top left).


Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.

Reserve Apartments logo

By booking through the Reserve Apartments website you can enjoy exclusive benefits such as:

  • Flexible Check In and Out
  • Best Rate Guaranteed For Reserve Collection Properties
  • Free Wifi


Find a place to stay