Help & FAQs for owners

How do we order the search results?

Is the order of search results important?

We find that, in most instances, users filter their search results down to a manageable size before going through the results. And so, for many users, the position of a property in the search results has no impact on the likelihood of it being booked.

However, the position of properties is an important factor when showing site visitors that we have quality properties that are ideal for them.

How are the results ordered?

• Location: We score properties based on how centrally they are located, as this is what the majority of our guests are looking for.
• Photos: We score photos based on their quality, and how well the property comes across in the images.
• Description: We check to make sure the description isn't being used on other websites (other than those we work with, such as Booking.com and Airbnb), and score based on the quality of the description.
• Feefo rating: Both the average rating and the quantity of ratings contribute to the ranking of your property.
• Availability: We score properties that are available for longer into the future higher than those that are only available for a shorter period.
• Missing form fields: You'll be marked down if any of your form fields (e.g. Parking details, Access arrangements, Check-in/out times, etc.) are missing or inaccurate.

How do I improve where I appear?

Work with us to improve your listing and we will help you improve your position within the search results.

Visit our Help for Owners section to find out a range of useful info for property owners or head to our homepage to see how we can work with you.