Reviews of Parliament Square - Royal Mile Apartment

Service:

Quick and efficient

Product:

Thoroughly enjoyed our stay. Clean, spacious and luxurious!
Only downside was noise of Royal Mile but that can not be helped!! Will stay again definitely!

Our response

Thank you four feedback and your kind comments. It's great to hear that you enjoyed your stay, we would love to welcome you back in the near future!

Service:

Great service

Product:

Fantastic location and the apartment was fantastic

Service:

Communication was swift. keys easy to locate. I was given wrong apartment number! so check.

Product:

Good position, but can be noisy as midnight revellers make a lot of noise. Bright and clean, but had problems getting hot water and could not put the heating up.
Kitchen lacks utensils like serving bowls and more dishes and cutlery would be good. the oven did not work. The lights fused in the bathroom , which suggests electricity needs checking. I noticed NO electrical appliances has been yearly checked in compliance with letting regulations: naughty. You are risking accidents.
I would not recommend.

Our response

Thank you very much for your review, I'm glad to hear that you enjoyed the apartment and it's location. I've spoken with the owner regarding the issues you experienced during your stay, and hope that I can now help to answer your questions and put your mind at ease.

First and foremost, guest safety is absolutely paramount to all property owners and managers. All safety regulations are adhered to within this property, and the others owned by this owner. Yearly PAT tests are required in short assured tenancy properties, however are not necessary for holiday let homes. All appliances are perfectly safe, just as within your own home. Unfortunately, as with all homes, lights can fuse when at the end of their use, but this can be simply rectified by flicking the switch on the main fuse board.

This property has a combi boiler, and so hot water is available at all times, and further instructions are available in the property welcome pack in the lounge. The oven is in working condition, however, for safety reasons it is switched off between guests. There is a large switch on the wall above the cooker to turn it on for use. The owner has also informed me that there is enough crockery and cutlery for 5 guests.

Once again I'm sorry to hear about your concerns, but hope that I have now reassured you about the safety and suitability of the property. I would always encourage guests to contact their property manager or Reserve Apartments right away if they have any issues during their stay. This way, and problems can be quickly dealt with, without causing any further disruption.

I sincerely hope you had a lovely time in Edinburgh, and will visit again soon.

All the best,
Emma
Reserve Apartments

Service:

I found the company very easy to book online with and Shahid was helpful in my requests and also in regards to payment. We had no hassels picking up keys or returning them.

Product:

The apartment was great. Very central and everything we needed. It was very clean and the beds were good. Took a while to get use to the shower controls to have continued hot water.
The smoke detector batteries may need changing as they beep.(I am sorry we did not have time to buy some). OVERALL a great apartment.

Our response

Thanks for your great feedback, and 'Excellent' rating! I'm so pleased you loved the apartment, and have passed your comments on regarding the shower and smoke detector on to the property manager.

Service:

Service was good.

Product:

Apt was huge. Location great. Right up the street from edinburgh castle. One major complaint. The stairs. Now the complaint is not the stairs themselves but the fact that it's not mentioned anywhere. It's 70 steps to the apt., then once your at the door it's actually a flight of stairs down to get to the apt. No easy task with lots of luggage, or near impossible for anyone with disabilities. Other then the stairs, can't find any fault with the apt. Loved it!

Service:

Easy to use

Product:

Great location, so much space in the apartment,had a great weekend

Excellent, easy to use, fantastic apartment. Great communication with apartment owner.