OverallApproval96%out of2379total reviews ofwww.reserveapartments.co.uk
Reviews
The Holyrood Park Residence
17 Jun 2022 06:06Our response
Thank you for taking the time to leave feedback. We are glad our Property Management team were able to assist with rectifying issues in a timely manner, including fixing the toilet the same evening that they were contacted. We are sorry for the inconvenience caused by the tumble dryer not working - we understand the Property Manager delivered fresh towels for you. She is now in touch with the Property Owner to arrange a replacement for this. We hope, despite this, that you enjoyed your time in Edinburgh and hope to welcome you back again soon
The Coates Gardens Residence
15 Jun 2022 12:06Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a comfortable stay and that our team kept in touch prior to your arrival. We look forward to welcoming you back again soon!
The Lothian Road Residence
03 Jun 2022 12:06Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and found everything you needed. We look forward to welcoming you back again soon!
The Royal Mile Residence
02 Jun 2022 12:06Our response
Thank you for taking the time to leave feedback. We are delighted you enjoyed your stay and that our team were on hand for any queries. Thank you for your comments on the sofa bed - we will pass this onto the Property Owner for their consideration. We look forward to welcoming you back again soon!
The Castle Esplanade Residence
31 May 2022 11:05Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that our team provided detailed access instructions ahead of your arrival. We look forward to welcoming you back again soon!
The Dean Path Residence
30 May 2022 11:05Our response
Thank you for taking the time to leave feedback. We are sorry to hear of your disappointment with the property. As we do not save card details for security reasons we do ask guests to process payments for their bookings themselves. If there are any queries on this our admin team is on hand during working hours. Please be assured that we have passed all of your comments onto the Property Management team and have asked them to take necessary action to improve the property. They will ask their cleaning team to spray the shower with mould remover. Please note the extractor fan does work by turning a switch on located near the bathroom door. Please also note that the chair was placed away from the dining table, in a bedroom, due to the broken chair. The Property Manager has asked the Property Owner to arrange the purchase of a replacement chair. Had you contacted the Property Manager at the time about any of these issues they would have happily arranged for someone to attend and rectify them. We hope, despite the points raised, that you enjoyed your time in Edinburgh
The Cruickshank Residence
18 May 2022 09:05Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that you found our customer service to be efficient prior to, and during, your stay. Thank you for letting us know where the property can be improved - we will pass this onto the Property Owner for their reference. We look forward to welcoming you back again soon!
The Holyrood Park Residence
13 May 2022 07:05Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and enjoyed the great views from the property. Thank you for your comments on where the apartment can be improved - we will pass these onto the Property Management team for their consideration. We look forward to welcoming you back again soon!
The David Hume Residence (Edinburgh)
17 Apr 2022 08:04Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and made the most of the property's fantastic location. We are also glad the Property Owner was on hand for any queries. We look forward to welcoming you back again soon!
The Broughton Road Residence
04 Apr 2022 03:04Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that our team were on hand for any queries about the property. We look forward to welcoming you back again soon!
The Corstorphine Residence No. 1
30 Mar 2022 08:03Our response
Thank you for taking the time to leave feedback. We are sorry to hear of your disappointment with this property. Thank you for your patience while the dedicated Property Manager was on annual leave - another colleague did reply to your email and we apologise again for the delay in this. Please note we did deal with the appliance issues as soon as you informed us, with a maintenance colleague attending the property within a matter of hours and a new dishwasher being delivered during your stay. With regards to the WiFi, we are working as quickly as we can to connect with the new provider. Please note this was not advertised at the time of booking and we did not receive further information from you when asked where you had seen WiFi being listed. Thank you for informing us of where else the property can be improved - we will pass this onto the housekeeping team for their attention. We apologise again for the issues encountered and are sorry to hear you will not book the property again
The Brunswick Street Residence
30 Mar 2022 08:03Our response
Thank you so much for taking the time to leave feedback. We are delighted you had another great stay and that our Property Management team created a good experience for you. We look forward to welcoming you back again soon!
The Holyrood Park Residence
09 Mar 2022 08:03Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay at this spacious apartment and that you enjoyed exploring Edinburgh's city centre attractions. We look forward to welcoming you back again soon!
The Coates Gardens Residence
07 Mar 2022 10:03Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great time in Edinburgh with your family for the rugby weekend! We look forward to welcoming you back again soon!
The Lochside House Residence
28 Jan 2022 03:01Our response
Thank you for taking the time to leave feedback. We are glad that you had a good stay and enjoyed the lovely location of the property! Thank you for bringing these areas of concern to our attention. We have not had reports of other guests finding the beds uncomfortable and are sorry to hear that this impacted your stay. Please note that, for hygiene reasons, welcome packs are not currently being provided and we invite guests to purchase their own supplies for their stay. Thank you for informing us about the bin issues - we have recently begun working with a private company for bin collection and will get in touch with them to ask them to improve their service. Thank you too for bringing the decking to our attention - we are currently arranging for a tradesman to fix this, however this is being delayed due to Covid and limited availability. We do ask all our guests to leave properties in the state they find them in order to help the next guests, and we can only apologise that previous guests had not done this for you. We hope you enjoyed your time in Edinburgh and hope to welcome you back again soon
The Cruickshank Residence
15 Dec 2021 07:12Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and look forward to welcoming you back again soon!
1 Parliament Sq (apt 10), Royal Mile, 300 metres from Edinburgh Castle
13 Dec 2021 08:12Rossie Place Apartment
08 Dec 2021 07:12The Metropole Residence (Glasgow)
03 Dec 2021 09:12Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that Thomas was on hand to assist with any queries you had. We look forward to welcoming you back again soon!
The Coates Gardens Residence
01 Dec 2021 04:12Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and that our team were on hand to assist with any issues. We are also glad that we were able to help with arranging an extra night's stay for you! We look forward to welcoming you back again soon
The Patriothall Residence
01 Dec 2021 06:12Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a comfortable stay and felt at home! We look forward to welcoming you back again soon
The Quartermile Meadows View Residence
30 Nov 2021 09:11Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a good stay and enjoyed exploring the local area. Thank you for letting us know about the cleanliness issues - please be assured a full deep clean was carried out following your booking. Please also note that any of these concerns could have been addressed at the time had you contacted the Property Manager. Thank you again for staying with us - we hope to welcome you back again soon!
The Blair Street Residence
19 Nov 2021 12:11Our response
Thank you so much for taking the time to leave feedback. We are delighted that you made the most of the property's great location and that our colleagues were on hand to assist during your stay. Thank you for your comment on the allergenic carpet - we will pass this onto the Property Management team for their reference. We look forward to welcoming you back to Edinburgh again soon!
The Portsburgh Square Residence
18 Nov 2021 06:11Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your first trip to Edinburgh and that our team were able to assist with any queries about your booking. We look forward to welcoming you back again soon!
The Traquair Park Residence
04 Nov 2021 06:11Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay - receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon
The Hart Street Residence No. 1
27 Oct 2021 07:10Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and found everything you needed. We look forward to welcoming you back again soon!
The Corstorphine Residence No. 1
27 Oct 2021 07:10Our response
Thank you for taking the time to leave feedback. We are sorry to hear of the issues encountered during your stay and thank you for bringing them to our attention. We have escalated your concerns to the director of the cleaning company and will be asking them to address these areas moving forward. We have looked at the TV and confirm it does work - the aerial had unfortunately been unplugged before your arrival. We have also updated the property listing to reflect the correct items that are at the property and have also now unblocked the shower. Please note the refund for the issues encountered has been calculated according to the price paid per person per night and according to the expenses the owner incurs for running the property - this includes cleaning, linen and bills. We hope, despite these issues, that you enjoyed your time in Edinburgh
The Drummond Street Residence
26 Oct 2021 03:10Our response
Thank you so much for taking the time to leave feedback. We are glad you found our booking process to be easy and made the most of the property's great location. Thank you for letting us know about the issues encountered during your stay. Please note the hot water system at the property uses a tank which does take a while to heat - the temperature of this has also been turned down following a recent legionella test which showed a high risk of scalding. We can also assure you that the Property Management team has been working hard to find someone to fix the oven and in the meantime has placed a temporary oven in the property for guests' use - an engineer is now being arranged and we apologise that this wasn't done in time for you to benefit from during your stay. Thank you for letting us know where the property can be improved - we will pass this onto the Property Manager for their consideration. We hope to welcome you back again soon!
The York Place Residence
17 Oct 2021 07:10Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay at this well located property and that our team were on hand to assist. We look forward to welcoming you back again soon!