The Lochend Two Bedroom Residence
05 Oct 2024 04:10
Service
Good communication and responsive hosts
Product
Clean and well equipped apartment in a great location for easy access to convenience stores and public transport. Very responsive hosts
OverallApproval95%out of2430total reviews ofwww.reserveapartments.co.uk
Approval
95%Guest Reviews
The Holyrood Park Residence
22 Sep 2024 03:09
Service
Perfect!
Product
Great location and rental! Right on hop on/off bus stop.Clean. Everything we needed was there. Would definitely book again if we return to area.
Our response
Many thanks for your feedback and kind words. We are glad to hear you enjoyed your stay with us and the great location of the property! We hope to welcome you back again soon.
The Brunswick Street Residence
19 Sep 2024 01:09
Overall
Ottima esperienza di prenotazione, tutto chiaro e semplice da portare a termine.
Our response
Service rating : Many thanks for your feedback and kind words. We are so glad to hear you enjoyed your stay with us and hope to welcome you back again soon.
Product : Many thanks for your review. We are glad to hear you enjoyed your stay with us and hope to welcome you back again soon.
1 Parliament Sq (apt 10), Royal Mile, 300 metres from Edinburgh Castle
11 Aug 2024 11:08
Service
The Reserve staff were responsive to any questions ahead of time and during our stay. We had no problems at all and they let us drop our luggage off at apartment before it was ready for us to take occupancy.
Product
The apartment is in a fantastic location. It is modern and old at the same time. We found the apartment very clean and has everything your could need for your stay in Edinburgh.
The David Hume Residence (Edinburgh)
26 Jul 2024 12:07
Service
The owner was quick to have a minor repair done & gave us great information about getting to the apartment & possible issues related to traffic (because of the upcoming festivals that swamp the town).
Product
The David Hume apartment was fantastic. Very comfortable, plenty of space to relax & not be in top of each other, and a fantastic location. The owner was easy to work with & very responsive to questions. We will definitely try to book the apartment the next time we come to Edinburgh!
The Edmonstone's Residence
10 Jul 2024 07:07
Service
Great
Product
Great location in the city centre. Small but had everything that we needed.
The David Hume Residence (Edinburgh)
01 Jul 2024 08:07
Service
It was easy to access the keys. Directions easy to follow. I would recommend a cab yo the apartment if you have a lot of luggage.
Product
This location couldn’t be beat! Right on the Royal mile very near Edinburgh Castle, Mary Kings Close and Victoria street. The apartment is clean and comfortable. I would recommend it.
The East London Street Residence
28 Jun 2024 05:06
Service
I stayed here with my family for a couple of days and we had the loveliest time. The location is perfect, not too far away from all the sightseeing spots but in a quiet part of Edinburgh. The check in was very straightforward and our host Tony was very responsive throughout our stay. The flat was very spacious, well equipped, the only room that might be a bit small for some people is the bathroom but it was still spacious enough for us. We would definitely stay here again.
Product
I stayed here with my family for a couple of days and we had the loveliest time. The location is perfect, not too far away from all the sightseeing spots but in a quiet part of Edinburgh. The check in was very straightforward and our host Tony was very responsive throughout our stay. The flat was very spacious, well equipped, the only room that might be a bit small for some people is the bathroom but it was still spacious enough for us.
The Broughton Road Residence
19 Jun 2024 10:06The Waverley Park Terrace Residence
17 Jun 2024 11:06
Overall
NIce flat at the entrance to Arthur's Seat. A bit overpriced, but probably correct market value.
Our response
Thank you for your review and feedback! We're glad you enjoyed the flat and its convenient location near Arthur's Seat. We understand your comment regarding the price, we do our best to align our pricing with the current market value, while also ensuring that our guests have a comfortable and memorable stay in this prime location. That said, we’ll continue to review our pricing structure to ensure it remains competitive.We hope to welcome you back in the future!
The Traquair Park Residence
11 Jun 2024 02:06
Service
.
Product
We really enjoyed the accommodation at Traquair Park West. It was relaxing and quiet. The three bed rooms were comfortable and well appointed. There is an eat in kitchen/diner/snug as well as the main living room and conservatory. The house came with a dishwasher and a washing machine which came as well. The conservatory was a great place to wind down at the end of a busy day. Also, we enjoyed seeing the fox basking in the sun in the garden.
The Lochside House Residence
04 Jun 2024 08:06The York Place Residence
15 Apr 2024 05:04
Service
Excellent communication.
Product
Excellent apartment in a great location for exploring Edinburgh. I would highly recommend.
The Albany Lane Residence
29 Mar 2024 08:03
Service
Fully equiped appartment relatively near to Weaverly train station. We higjly reccoment to choose Reserved Apartments for your stay in Edinburgh.
Product
The house had everything you might need plus a parking space although we didnt use. Only minus was the small 2nd bedroom but overall it was ok. People at Reserved Apparments really know how to do their job. I will choose them again for my next visit.
Our response
Hi Ioanna,
Thank you for taking the time to leave us a review! We're delighted to hear that you found the house well-equipped with everything you might need. We appreciate your feedback regarding the size of the second bedroom and will certainly take it into consideration for future improvements.
It's wonderful to hear that you had a positive experience with Reserve Apartments. We're thrilled to have earned your trust, and we look forward to welcoming you back for your next visit.
Warm regards,
Reserve Apartments.
The Brunswick Street Residence
14 Mar 2024 09:03
Service
Ed the apartment manager was very professional & good communication .
Product
The flat had everything we needed , spacious , clean & great location .
The Holyrood Park Residence
15 Dec 2023 09:12
Service
The apartment was easy to access and had everything you needed for the holiday and it was a nice twenty minute walk to the castle
Product
The price was right for the apartment
Our response
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and found all you needed for your city break. We hope to welcome you again soon!
The York Place Residence
14 Dec 2023 06:12
Service
Communication was a major plus point nothing seemed too much trouble. We had conserige on whats app and great communication by email answered quickly. Also our daugther left a teddy and the communication for returning it has been brilliant. Would definitely stay here again and recommend this company highly.
Product
Outstanding location, lovely layout perfect for our multi generational holiday. Rooms at the front were slightly loud until approx 11pm but totally understandable for such a central location. Noise did not impact our experience at all. Apartment was really clean and lovely and warm for our December stay. Fantasic that all rooms are ensuite. Amazing.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed such a fantastic stay and that our Property Management team were on hand to assist with any queries. We hope to welcome you again soon!
The York Place Residence
22 Nov 2023 12:11
Service
We found the flat to be comfortable, clean, warm and perfectly located. Communication was clear and consistent all the way through the booking. Will definitely stay again when visiting Edinburgh.
Product
Excellent flat in all ways.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a great stay and that our team were on hand for any queries. We hope to welcome you again soon!
The Broughton Road Residence
09 Nov 2023 03:11
Service
The information prior to visit was excellent easy to followi , but the apartment was as advertised clean and tidy just right for our short trip.
Product
Great apartment for trip o Edinburgh,convenient for exploration of City
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that this apartment suited your needs for your time in Edinburgh. We hope to welcome you again soon!
The York Place Residence
26 Oct 2023 03:10
Service
We have used Reserve Apartments for 3 years now and, as always communication and information is exceptional.
Product
We are old soldiers that meet in Edinburgh every October. After being disappointed with our previous apartments standards we came accross York Place for less than we had been paying
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed another great stay in Edinburgh and look forward to welcoming you again soon!
The Lochend Park View Residence
12 Oct 2023 06:10
Service
Poor upfont communication.
Product
Master Bathroom floor has stick on, bubbled flooring. Furniture was in disrepair. Shower in master bath had almost zero water pressure, and if water was used anywhere else on the apartment you had no hot water. No dressing table or mirror in second bedroom, and you can't use any hair dryers in either bathroom. Balcony door was wide open when we arrived and it was raining. The listing states that there is one parking spot, but you aren't allowed to park in the lot at the back of the building, and on street parking is limited.
Our response
Thank you for taking the time to leave feedback. We are sorry to hear of the issues encountered during your stay. The Property Management team are currently working on sourcing new furniture and will put this into the apartment as soon as possible. With regards to the water pressure, this is set by the council from outside on the street and is unfortunately outwith our control. We will however ask the Property Management team if they can do anything to improve this. We will also discuss as a team how best to update the parking information on the listing. Please note it is standard practice in the UK to not have plug sockets in the bathroom for safety, however we will forward the suggestion of adding these to the Property Management team for consideration. Please accept our apologies for the balcony door being open on your arrival - we will ask the housekeeping team to check this is closed each time they leave the property. We hope, despite this, that you enjoyed your time in Edinburgh.
The York Place Residence
11 Oct 2023 10:10
Service
Excellent management service. Kept me well informed of payment and access proceedures in advance of stay. Great property, roomy with good facilities and really close walkable access to the city. Top tip: parking was not available with property but booked private space with just park. Turned out to be rear courtyard access to the property. Off Dublin St Lane South.
Product
Great value for money at this location.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that our team were on hand for any queries about your booking. We hope to welcome you to Edinburgh again soon!
The Waverley Park Residence
29 Sep 2023 10:09
Service
Schön Eingerichtes Appartement. Die Abwicklung und die Infos erfolgten problemlos.
Product
Problemlose Abwicklung. Gerne würden wir hierüber ein Appartement mieten. Können wir nur empfehlen.
Our response
Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und dass unsere Prozesse für Sie reibungslos verlaufen sind. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen!
The Royal Mile Residence
28 Sep 2023 08:09
Overall
I would certainly recommend. The staff was exceptional. I had one minor question and they answered it promptly.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a comfortable stay and that our team were on hand for any queries. We look forward to welcoming you again soon!
The Old Bakery
19 Sep 2023 10:09
Service
We've used Reserve Apartments before and would use again. Good communication, particularly from the property manager at the apartment we used, who was very helpful.
Product
Beautiful, well-equipped apartment in Dean Village, in lovely old property. Ideal base for visiting the city; close enough to walk but good bus service too. The property is a couple of minutes from the Water of Leith with its lovely walkway. Tony, the property manager, was really helpful. Perfect weekend base for the wedding we attended in Edinburgh.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay in this beautiful location and that Tony, our Property Manager, was on hand for any queries. We look forward to welcoming you to Edinburgh with Reserve Apartments again soon!
The St Mary's Street Residence
29 Aug 2023 06:08
Service
Very efficient and prompt
Product
Very clean and comfortable
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a comfortable stay and look forward to welcoming you again soon!
The York Place Residence
20 Aug 2023 06:08
Service
We stayed for Edinburgh fringe. Great location with major fringe venues c20 mins away. On main road but surprisingly quiet. V good communications pre visit. Apartment well equipped. Everything spotlessly clean. Happy to recommend
Product
Very straight forward transaction, good comms
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your Fringe trip and found all you needed at the apartment for a self-catering break. We hope to welcome you again soon!
The Lochside House Residence
14 Aug 2023 08:08
Service
Durante il nostro soggiorno in casa è caduto uno specchio, con il pericolo di ferire i bambini. Per fortuna eravamo fuori casa e nessuno si è ferito.
Product
Prezzo non molto vantaggioso
Our response
Grazie per aver dedicato del tempo a lasciare un feedback. Grazie per averci avvertito durante il tuo soggiorno della caduta dello specchio - a volte queste cose possono accadere e siamo contenti che nessuno sia rimasto ferito. Siamo spiacenti che ritieni che questa proprietà non abbia un buon prezzo - tieni presente che ha un prezzo competitivo rispetto ad altre proprietà comparabili in città. Ci auguriamo, nonostante questo, che ti sia piaciuto il tuo soggiorno a Edimburgo.
The Coates Gardens Residence
16 Jul 2023 05:07
Service
We had a great stay. The apartment is central and conveniently located, it is in very good condition and is very well equipped.
We wouldn’t hesitate to stay there again. It was perfect for our needsProduct
Great stay. Wouldn’t hesitate to stay there again.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a great stay and that this property was perfect for your needs. We look forward to welcoming you again soon!
