Holiday apartment specialists
Service
We found the flat to be comfortable, clean, warm and perfectly located. Communication was clear and consistent all the way through the booking. Will definitely stay again when visiting Edinburgh.
Product
Excellent flat in all ways.
Service
The information prior to visit was excellent easy to followi , but the apartment was as advertised clean and tidy just right for our short trip.
Product
Great apartment for trip o Edinburgh,convenient for exploration of City
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that this apartment suited your needs for your time in Edinburgh. We hope to welcome you again soon!
Service
We have used Reserve Apartments for 3 years now and, as always communication and information is exceptional.
Product
We are old soldiers that meet in Edinburgh every October. After being disappointed with our previous apartments standards we came accross York Place for less than we had been paying
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed another great stay in Edinburgh and look forward to welcoming you again soon!
Service
Poor upfont communication.
Product
Master Bathroom floor has stick on, bubbled flooring. Furniture was in disrepair. Shower in master bath had almost zero water pressure, and if water was used anywhere else on the apartment you had no hot water. No dressing table or mirror in second bedroom, and you can't use any hair dryers in either bathroom. Balcony door was wide open when we arrived and it was raining. The listing states that there is one parking spot, but you aren't allowed to park in the lot at the back of the building, and on street parking is limited.
Our response
Thank you for taking the time to leave feedback. We are sorry to hear of the issues encountered during your stay. The Property Management team are currently working on sourcing new furniture and will put this into the apartment as soon as possible. With regards to the water pressure, this is set by the council from outside on the street and is unfortunately outwith our control. We will however ask the Property Management team if they can do anything to improve this. We will also discuss as a team how best to update the parking information on the listing. Please note it is standard practice in the UK to not have plug sockets in the bathroom for safety, however we will forward the suggestion of adding these to the Property Management team for consideration. Please accept our apologies for the balcony door being open on your arrival - we will ask the housekeeping team to check this is closed each time they leave the property. We hope, despite this, that you enjoyed your time in Edinburgh.
Service
Excellent management service. Kept me well informed of payment and access proceedures in advance of stay. Great property, roomy with good facilities and really close walkable access to the city. Top tip: parking was not available with property but booked private space with just park. Turned out to be rear courtyard access to the property. Off Dublin St Lane South.
Product
Great value for money at this location.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that our team were on hand for any queries about your booking. We hope to welcome you to Edinburgh again soon!
Service
Great position, and ideal size for two couples. Lovely bright apartment - but - looking a little tired in places. The bedding and pillows need refreshed, and the double bed in the second bedroom was VERY soft and lumpy. The dishwasher door did not open properly because the kickboard underneath hadn’t been cut to allow this. Very nice “meet and greet” and overall we enjoyed the time chilling out in the flat when not out exploring Edinburgh.
Product
Great base to explore Edinburgh
Our response
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the property's good location. Thank you for your feedback on where the property can be improved - we will ask the Property Management team to consider purchasing new bedding and pillows and to look at the dishwasher door. We hope to welcome you again soon!
Service
Schön Eingerichtes Appartement. Die Abwicklung und die Infos erfolgten problemlos.
Product
Problemlose Abwicklung. Gerne würden wir hierüber ein Appartement mieten. Können wir nur empfehlen.
Our response
Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und dass unsere Prozesse für Sie reibungslos verlaufen sind. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen!
Overall
I would certainly recommend. The staff was exceptional. I had one minor question and they answered it promptly.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a comfortable stay and that our team were on hand for any queries. We look forward to welcoming you again soon!
Service
We've used Reserve Apartments before and would use again. Good communication, particularly from the property manager at the apartment we used, who was very helpful.
Product
Beautiful, well-equipped apartment in Dean Village, in lovely old property. Ideal base for visiting the city; close enough to walk but good bus service too. The property is a couple of minutes from the Water of Leith with its lovely walkway. Tony, the property manager, was really helpful. Perfect weekend base for the wedding we attended in Edinburgh.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay in this beautiful location and that Tony, our Property Manager, was on hand for any queries. We look forward to welcoming you to Edinburgh with Reserve Apartments again soon!
Service
Very efficient and prompt
Product
Very clean and comfortable
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a comfortable stay and look forward to welcoming you again soon!
Service
We stayed for Edinburgh fringe. Great location with major fringe venues c20 mins away. On main road but surprisingly quiet. V good communications pre visit. Apartment well equipped. Everything spotlessly clean. Happy to recommend
Product
Very straight forward transaction, good comms
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your Fringe trip and found all you needed at the apartment for a self-catering break. We hope to welcome you again soon!
Service
Durante il nostro soggiorno in casa è caduto uno specchio, con il pericolo di ferire i bambini. Per fortuna eravamo fuori casa e nessuno si è ferito.
Product
Prezzo non molto vantaggioso
Our response
Grazie per aver dedicato del tempo a lasciare un feedback. Grazie per averci avvertito durante il tuo soggiorno della caduta dello specchio - a volte queste cose possono accadere e siamo contenti che nessuno sia rimasto ferito. Siamo spiacenti che ritieni che questa proprietà non abbia un buon prezzo - tieni presente che ha un prezzo competitivo rispetto ad altre proprietà comparabili in città. Ci auguriamo, nonostante questo, che ti sia piaciuto il tuo soggiorno a Edimburgo.
Service
We had a great stay. The apartment is central and conveniently located, it is in very good condition and is very well equipped.
We wouldn’t hesitate to stay there again. It was perfect for our needsProduct
Great stay. Wouldn’t hesitate to stay there again.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a great stay and that this property was perfect for your needs. We look forward to welcoming you again soon!
Service
The apartment was fantastic. It had all the amenities we required (and then some).
It was not lacking any of the basics and was extremely comfortable for our stay. The location was incredibly convenient for all our activities.Product
Great location. Spacious Apartment. Well appointed.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and found all you needed for your self-catering break. We look forward to welcoming you again soon!
Service
The booking process worked well
Product
A lovely well apportioned and fitted apartment. Perfect location within easy access of everything.
Our response
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the great location. We look forward to welcoming you again soon!
Service
Although small., the apartment well appointed and was vert clean and tidy.
Product
It was easy and seamless to book .
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and hope to welcome you again soon!
Service
Booked our apartment through Reserve Apartments- the apartment was beautifully furnished , clean and central and check in and check out was very efficient and friendly.
Product
Beautiful apartment - fabulous lounge and bedrooms. Quite yet so central.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and made the most of the fantastic central location. We look forward to welcoming you again soon!
Service
This is a charming flat in a quiet location and conveniently located. It took 20 minutes to walk from Waverley station at a leisurely pace while carrying luggage. Communication was good and the entry instructions were clear.
Unfortunately there were many misses with the overall quality of the flat and I probably would not book again. Specifically:
1-drain in bathroom sink was clogged and there was mold in the shower
2-towel warmer did not operate effectively
3-clock near kitchen table did not work
4-shower caddy missing
5-wood trim on bathroom shelf over sink separating
6-linen closet quite dirty and disorganized
7- couch in main living area is quite worn
For the price there are better value rentals in Edinburgh and sadly I cannot recommend.Product
Given the numerous maintenance items that need to be attended to I would rate the quality of the residence as poor. Not a very enjoyable stay unfortunately and the price/value were out of equilibrium.
Our response
Thank you for taking the time to leave feedback. We are glad you made the most of the great location and that our team were on hand for any queries. We are however sorry to hear that you would not book to stay again. Please note we tried to contact you numerous times to arrange for one of our maintenance team to visit and rectify any concerns during your stay. Since your departure our team has attended and addressed the most urgent issues - they are now in touch with the Property Owner to arrange fixing the rest. We hope, despite this, that you enjoyed your visit to Edinburgh
Service
Pros: Beautiful, spacious apartment with lots of storage. Assigned parking space.
Cons: no paper towels, tissues, or napkins.
No wastebaskets in bathrooms or bedrooms.
No place to hang coats by the door.
No bath soap, shampoo, or conditioner
No way to make ice cubesProduct
See above detailed notes.
Our response
Thank you for taking the time to leave feedback. We are glad you liked the apartment and that you made the most of the allocated parking - a great asset to a city centre property! Thank you for your suggestions of where to improve the experience at the apartment. Following your direct email we have forwarded these to the Property Management team for consideration. Please note, as this is a self-catering apartment, we ask that guests purchase supplies such as toiletries for their stay - our team are happy to advise on local shops in which to do this. We hope to welcome you again soon!
Service
Very straightforward Excellentt communication
Product
Lovely apartment, just as described
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that you liked the apartment. We look forward to welcoming you again soon!
Service
Good communication from company. Easy process.
Product
Castle Esplanade was a beautiful apartment in fantastic location. Clean and everything we needed.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and found all you needed. We look forward to welcoming you again soon!
Overall
Large & spacious Apartment - Fairly clean and close to all points of interest.<br />We stayed for 4 days and the room was quite warm and with minimal noises from the main street.<br />Thanks Karen!!
Our response
Thank you so much for taking the time to leave feedback. We are glad you had a great stay and enjoyed exploring Edinburgh. We look forward to welcoming you again soon!
Service
Apartment was superb. Tastefully deorated in Industrial style. Every convenience was available. Location was great with short 5-10 min walk to Holyrood Palace and the start of the Royal Mile. Short walk to main road for supermarket and bus services into centre or to port (Yacht Britannia tour )Support services were excellent.
Product
Good value for what we paid
Our response
Thank yo so much for taking the time to leave feedback. We are delighted you had such a great stay and that you enjoyed exploring Edinburgh. We look forward to welcoming you again soon!
Service
Waverley park no 2 residence is amazing!
Perfect little flat to explore the city.
Homely decor.Product
Great communication from Tony
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that our Property Management team was on hand for any queries. We look forward to welcoming you again soon!
Service
Everything was perfect. Very close to the Royal Mile.
Product
Close to the Royal Mile and to the castle
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and enjoyed exploring Edinburgh. We look forward to welcoming you again soon!
Overall
Loevly apartment in a fantastic location. Clean and tidy with lots of space.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that the property suited your needs. We look forward to welcoming you again soon!
Service
Simple, fast and efficient
Product
Spectacular flat with amazing views from every window. Castle Esplanade views from every room unbelievable, especially when the castle is lit up at night. Comfortable classy and quirky - we loved our stay here and would highly recommend it to anyone.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay, especially the great views of Edinburgh Castle! We look forward to welcoming you again soon
Service
Craig, Nisa, Carol and Dani have been absolutely brilliant and helpful in responding to our concerns and addressing it as required. Very friendly to talk to talk to. Thank you.
Product
Very helpful and excellent service
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that our team were on hand for any queries. We look forward to welcoming you again soon!
By booking through the Reserve Apartments website you can enjoy exclusive benefits such as:
Find a place to stay
