The Waterfront View Residence16 Sep 2017 07:09
The Edmonstone's Close Residence15 Sep 2017 04:09
A James Square Apartment13 Sep 2017 05:09
Abercromby Place Apartment13 Sep 2017 08:09
The West Port Castle View Residence11 Sep 2017 09:09
The Raeburn Place Residence10 Sep 2017 08:09
Thank you for your review. We take all feedback very seriously, and have spoken with the property manager about what you've mentioned. Property managers ask that you contact them when you're 30 minutes from the apartment, to confirm that you are on time so that they can meet you. I understand that you did not contact them, but as soon as you phoned they were able to give you a key-safe code so that you could let yourself in.
I'm very sorry to hear that the apartment wasn't completely up to scratch when you arrived. This has now been addressed and the property has had a further deep clean.
Once again, thank you for taking the time to leave feedback.
All the best
The Royal Mile Residence09 Sep 2017 10:09
The Lochend Park View Residence No. 207 Sep 2017 09:09
The Metropole Residence06 Sep 2017 07:09
The Parkgate Residence06 Sep 2017 02:09
The Ocean Drive Residence06 Sep 2017 12:09
Broughton Apartment 204 Sep 2017 08:09
The Raeburn Place Residence31 Aug 2017 07:08
The Gardner's Crescent Residence31 Aug 2017 03:08
The St Mary's Street Residence31 Aug 2017 08:08
The Restalrig Apartment31 Aug 2017 12:08
Fabulous Spittal Street Apartment29 Aug 2017 08:08
The Webstersland Residence29 Aug 2017 08:08
Thank you for taking the time to post your feedback.
The property does sleep 4 comfortably, with 2 single beds or 1 double bed and a double sofa bed. This booking was made for 2 guests and at no point were we informed 3 people would be staying, had we known, we would have set up the sofa bed with linens.
Your comments have been passed onto the property manager to investigate and any issues found will be rectified.
Edmonstone Suite, Old Town, 250 metres from Edinburgh Castle28 Aug 2017 12:08
Waverley Apartment22 Aug 2017 06:08
The Rankeillor Street Residence21 Aug 2017 10:08
The St Mary's Street Residence20 Aug 2017 08:08
The Ravelston Residence No.219 Aug 2017 12:08
The Holyrood Park Residence17 Aug 2017 08:08
Blair Street Burns apt, just off Royal mile17 Aug 2017 06:08
Tolbooth just off Royal Mile - secure parking included14 Aug 2017 02:08
City Centre - sleeps 14 - with 2 parking spaces13 Aug 2017 07:08
The Cowgatehead Residence12 Aug 2017 07:08
Many thanks for taking the time to leave feedback. Its great to hear that you were happy with the location of the property, as you have said though it is right in the centre of town, therefore some noise is to be expected. The check in time is 4pm, your group arrived early at 2pm, therefore the property was still in the process of being cleaned when you arrived.
The fact your group required the camp bed and linen for your stay was not communicated correctly for your arrival and for that I do apologise. We did refund you compensation because of this issue your group faced. This has been taken seriously and will be rectified.