Holiday apartment specialists
Service
Good website, prompt action taken, reminders for payments when due. Handover experience and communication with manager of property excellent. Great, well stocked apartment , only downsides were second bedroom very small and lack of shower in bathroom.
Ideal location, walk to all attractions possible, otherwise tram stop round corner plus bus station.Product
Very professional team, good communication
Service
Excellent
Product
Too many lights fusing which kept blowing the electrical circuits. Not enough spare bulbs. I would seriously consider checking the overload of the circuits as potential fire hazard.
Service
Great service and a really easy to use website. The property was fantastic. Couldn’t have been any easier, will definite use Reserve again and recommend you do too.
Product
Great property. Really enjoyed.
Service
No complaints!
Product
We loved this apartment, as it ticks all the boxes. Cosy yet spacious, central yet quiet, luxury yet great value. It was perfect for a quick weekend in Edinburgh, as you're so close to everything you'd want to see, so no time wasted with travelling around. We visit Edinburgh a lot and it was great to not be part of a communal stair, and to have a bit of outdoor space... not that we could really sit outside in January! The whole place felt really private, and well maintained, and we couldn't have asked for more. Little touches like umbrellas and bags-for-life were really nice, and extra blankets and nice hand soap etc. We couldn't believe we could park for free during our whole stay, as the on street spaces aren't charged from Fri night until Mon morning, but no tickets so that's fantastic! All in all we will definitely be back!
Service
In a few words: Everithing correct, clair and timely solved. And No Surprises at arrival. Unbeatable service.
Product
Excellent experience!
We stayed in the Haymarket apartment for 17 nights and we had a great experience. Tony welcomed us and explained everything we need to know. He was very kind and attentive and arranged everything with my daughter, who is more fluent in english than us, and we appreciated that very much.
The apartment is very spacious, bright and very nicely decorated. It was very well equipped with everything that we could have ever needed and it was warm with exception of the double room. The kitchen was fully equiped and everything was spotless. The person who did the cleaning was also very kind and warm.
It is very well located, close to Haymarket train and tram station. Close enough from the City centre (walking distance) and far enough to be quiet in the evening. There are many supermarkets close by as well as pubs and restaurants.
We loved staying there and we hope to come back in our future visits to Edinburgh.
Service
Eddie was very helpful and even provided a Christmas tree for us!
Product
The Hopetoun Residence was perfect for our family gathering. We had a well stocked kitchen and were able to cook and serve a Christmas dinner for 11 people. The location for us was excellent - no more than a 20 minute walk to Princess Street.
Service
Lovely spacious apartment right next to Haymarket train station and tram stop.
Product
Lovely spacious apartment.
Service
This residence was a perfect fit for me and the service was amazing. I stupidly went to the wrong floor and they were extremely accommodating and friendly helping me to get into the flat. The location was an easy walk to everything you would need in the city and had plenty of grocery stores and restaurants within a short walk.
The flat itself had everything I needed (and more). They really thought of everything (including a mat for my flat iron). It is the perfect flat for one person or a couple. The building is very quiet, no neighbor noises and had many amenities. It wasn't a problem for me, but if you are washing clothes, leave time for them to air dry before you will need them since there is no dryer.
I've stayed in flats around Edinburgh about 7 times now and this was one of my favorite flats so far. The location is ideal and the amenities were everything I needed. I highly recommend and will probably stay here again in the future.Product
This residence was a perfect fit for me and the service was amazing. I stupidly went to the wrong floor and they were extremely accommodating and friendly helping me to get into the flat. The location was an easy walk to everything you would need in the city and had plenty of grocery stores and restaurants within a short walk.
The flat itself had everything I needed (and more). They really thought of everything (including a mat for my flat iron). It is the perfect flat for one person or a couple. The building is very quiet, no neighbor noises and had many amenities. It wasn't a problem for me, but if you are washing clothes, leave time for them to air dry before you will need them since there is no dryer.
I've stayed in flats around Edinburgh about 7 times now and this was one of my favorite flats so far. The location is ideal and the amenities were everything I needed. I highly recommend and will probably stay here again in the future.
Service
The apartment we rented had faulty hot water and problems with the central heating so we moved out early
Product
Same as above re hot water problems
Service
Very good professional service. I would definitely use them again.
Product
Beautiful apartment with everything you need. Very spacious & comfortable. I would definitely recommend it.
Service
The host is very very friendly, the apartment is in a perfect condition.
Everything was perfect! Thank you very much!Product
The host is very very friendly, the apartment is in a perfect condition.
Everything was perfect! Thank you very much!
Service
Mike and his son Rhys were very kind and accommodating with our requests. My family loved the place as it was cosy, clean and homely. The facilities were great and the beds comfortable. My Mum says she would definitely like to stay here again.
Thanks, Mike and Rhys.Product
The price was so reasonable for the number of rooms and the type of property.
Service
Great service
Product
The Spittal Street Residence was the ideal place for us five ladies to stay in. It was close to everything that we love in Edinburgh. It was spotlessly clean and so comfortable with great amenities. Loved the spacious kitchen and the bedrooms were lovely. Great decoration and furnishings. Will definitely book again. Many Thanks
Our response
Many thanks for this brilliant review! I am delighted to read that you had a great experience with us and we hope to welcome you back again.
Service
Janet was so helpful all the time
Product
So cosy and homely , everything you need is there
Service
Excellent!
Product
Fab!! had a very relaxing time….
Service
Very good. We were looked after throughout. Very professional!
Product
This was a really nice 1 bed apartment! It had everything we needed, particularly safe parking. It was in a very secluded location, and the lounge looked out over a nice park which had its own private terrace. Terrifically good value!
Service
Good information,no problems to get the key.The flat was nice,but the stairwell was very dirty, dark and a problem
Product
The stairwell was dirty, dark in the evening and we don't like to use it.The flat was nice with a good kitchen, comfortable bedrooms. The bathroom was small but clean. We like to stay there.Please clean the stairwell....
Service
Reservation easy, reminders for balance sent on time, meet and greet person helpful
Product
Lovely apartment, spacious warm and excellent location
Our response
Thank you so much for your feedback. Its great to see that you had a great experience with us and that the apartment's location was excellent for your group.
Service
What a lovely apartment, couldn’t fault it! Great communication and the couple who greeted us were informative and helpful. The beds were lovely and comfortable with super luxury bedding. Location excellent and just a 2 minute walk and we were in the golden mile. If we visit Edinburgh again sure to try book
Product
Super accommodation, comfortable , lovely beds , great location.
Service
The Tollcross Residence was a spacious, comfortable and lovely flat. We had a very good time there. There were excellent facilities - it's not usual to have a good size and very easy to use cooker and dishwasher in a rental property but both of these were excellent. There was also enough linen for our week's stay. Our host, Karen was charming and helpful and met us on arrival to explain the area as well as how things worked in the flat. Next time we visit Edinburgh we'll try to stay here again
Product
An excellent, comfortable and spacious flat with every convenience. There was enough linen for our week's stay and the cooker and dishwasher were easy to use and both a good size, unusual for a rental flat. our host, Karen was charming and helpful, meeting us on arrival and explaining the area as well as the flat. We will try to stay here again next time we're in Edinburgh and will recommend it to friends.
Our response
Many thanks for this brilliant review! I am delighted to read that you had a wonderful experience with us and we look forward to welcoming you back again.
Service
Lovely spacious appartment. Well equipped and clean. Situated near the team and in a quiet area.... Would definitely recommend to others.
Product
Well worth the money. Had a brilliant few days.
Our response
Thank you for taking the time to post your feedback. Its great to hear that the apartment was well equipped and clean for your group and that you really enjoyed your stay with us.
Overall
Alles, wie beschrieben. Sauber, zweckmäßig, tolle Lage. Die Wasch- und Duschgelegenheiten sind originell. Insgesamt was für junge Leute. Wer Hotelstandard braucht, muß ins Hotel gehen.
Service
Great apartment and fantastic communication from the reserve apartment team ! thank you !
Product
Great apartment in a great location
Service
Good communication.
Product
Perfect apartment, good location, all clean and well prepared.
Service
L'appartement est parfait, bien situé, fonctionnel, plein de charme et je recommanderai cette agence à mes amis.
Product
Tout s'est bien passé. Très efficace.
Our response
Many thanks for this brilliant review! I am delighted to read that you had a wonderful experience with us and we hope to welcome you back again.
Service
I had a few questions before booking so I emailed Reserve Apartments and they really helped me to find the best property for my needs. They were quick at responding and all communication from booking right through to check out was clear and quick. Nothing was too much for them.
Product
The apartment is truly 5 star, the owners have thought of every detail from the most comfortable beds to separate heating in every room, amazing hot shower and very clean. We particularly love the location (quiet residential area and only a 15 minute bus ride into the centre)
There's lots of extra little touches that make you feel right at home, like really high quality sheets, properly equipped kitchen and even a study filled with books! I'll definitely be booking this apartment again for our next trip to Glasgow.
Service
sent 3 e mails, all unanswered whilst at their apartment
Product
Staying 1night might have got by, 4 nights too many negatives
Our response
Thank you for taking the time to post your feedback. We are in discussion with you directly to discuss the issues you had with the property and are taking appropriate action.
Service
Administratively fine, apartment very tired and uncomfortable.
Product
Badly looked after, cramped, uncomfortable flat
Our response
Thank you for leaving us your feedback - guest comments are incredibly important to us. I am sorry to hear that you were unhappy with the property. Can you please let us know what features in particular you've found tired and uncomfortable? We will pass your comments to the property manager and ensure that issues will be rectified. All the best -Reserve
Overall
Great apartment in a fabulous location. Good size with everything you want. If we go to Edinburgh again would definitely book this cosy place again.
Our response
Many thanks for this brilliant review! I am delighted to read that you had a wonderful experience with us and we hope to welcome you back again.
