Overall

Approval

96%

out of2410total reviews ofwww.reserveapartments.co.uk

Service

They followed up with me on the day I was arriving. They ensured that I knew how to get the the accommodation. I had arrived early and they made plans for me to be able to check-in before the appointed time. The flexibility was impressive.

Product

The accommodation in which I was in was suitable for my needs and also was in a central location. The accommodation was neat and felt like home away from home in the 2 weeks I spent there. A lovely space that I highly recommend to anyone.

Service

Very professional, the apartment was clean and access was easy. There was adequate heating, the apartment was light and spacious and the price was fair.

Product

The location is fantastic, even with a view of the castle in the kitchen. Big windows for lots of light and all mod cons.

Service

Very easy to book. Accommodation was excellent. Very clean throughout with lovely views from our apartment.

Product

Brilliant. Would book again. View from apartment was excellent. Very clean.

Only downside creaky floorboards.

Service

Really easy reservation process and quick response to e-mails.

Product

The appartment was as shown in the photos, well-preserved and in a central location.

Service

Good communication & easy to use website

Product

House in lovely setting, nicely decorated & great social space. Clean & tidy on surface but needs a much more thorough clean under sofas, behind beds etc. A lot of chipped crockery & very small number of crockery & cutlery for size of property Missed basics like oven gloves etc.
Frustrated by accessibility for wheelchair user as house described as ‘wheelchair accessible‘ but a number of steps to access ground floor & garden. Specific issue for disabled guests as the bathroom on the ground floor was not suitable for a disabled person. Website mentions a power shower on ground floor but not clear that this is over a bath.
We stayed on a stunning weekend in Edinburgh but there is no usable garden furniture to sit or eat outdoors which would have been appreciated in a property like this. Overall a great base for exploring & relaxing but would benefit from some additions & improvements.

Service

Spacious apartment in quiet location, well maintained and equipped. Great location with easy access to city centre.

Product

Great apartment for a good price, easy booking procedure.

Service

Simple and quick online booking and confirmation. Excellent and well priced accommodation with everything we needed.

Product

Perfect house and location

Service

Great apartment. Spacious, comfortable and well equipped.Good location to explore Edinburgh and surrounds. Plenty of buses every few minutes to take you into the centre. Parking space is a big plus.

Product

Not easy trying to find good accommodation for 5 people with car parking on site at a reasonable price. This apartment ticked all the boxes and knowing that Stephanie & Bryan were just a phone call away if needed was reassuring. Will definitely stay again next time we’re in Edinburgh.

Service

Booking the apartment and picking up the keys was absolutely fine, follow up and after service was disappointing.

Product

Apartment unsatisfactory.
Not clean and unhygienic, faulty appliances, unable to use the outside seating area due to noisy dusty major building works above and portaloos overhead, unwelcome 7:30 am wake up call each morning!! Will not recommend or return

Service

very easy booking and collection of keys.

Product

the apartment was truly lovely and had everything we needed. Very central but quiet. We felt really at home.

Service

Lovely apartment in a really fantastic location just around the corner from the beautiful Shore area and walking distance from Ocean Terminal shopping centre and Royal Britannia. Easy, straight forward access to the bus service in to the centre of Edinburgh too. Even with all the anxiety, uncertainty and extra restrictions around Covid 19 Karen made our booking and stay so easy and made us feel very welcome. We wouldn't hesitate to visit again.

Product

Fantastic! Wouldn't hesitate to book again.
Lovely apartment, in a fantastic location!

Service

Quick and effective communication; very easy to deal with.

Product

Had a lovely stay at Lochend Park View no.3 - a very comfortable and peaceful spot, with a lovely outlook from the patio.

Service

Great communications throughout. Our arrival was completely smooth and well explained. The apartment was very clean and well appointed.

Product

This apartment is a hidden gem! Beautifully decorated and appointed to a high quality throughout, with quirky touches, it is truly unique. Add to that the fluffy towels, a choice of tea and sugar, real coffee, even an artisan pepper grinder, there is a luxury here which is quite rare. I wouldn’t hesitate to book again.

Service

Second visit to this apartment , everything you need for a great stay

Product

Fabulous apartment , great location

Service

All those with whom we came into contact were extremely helpful and friendly; it was obvious that high standards of customer service were important to this company, complementing the quality of the accommodation.

Product

Excellent value and would return.

Service

Unkomplizierter und sehr freundlicher Kontakt zum Anbieter. Gutes Preis- Leistungsverhältnis und eine wunderbare Lage in der Stadt. Die Unterkunft war sauber und einladend eingerichtet. Der Tiefgaragenstellplatz ist ein echtes Plus. Wir haben uns sehr wohl gefühlt.

Product

Das Apartment ist wunderbar gelegen. Die Tiefgarage ist ein echter Mehrwert. Das Apartment war sauber und sehr einladend eingerichtet.

Service

Good communication throughout. Karen, our point of contact, was excellent and made the process of getting access to the property very easy.

Product

This apartment is first class and in a good location for us. It is a nice modern property and was very clean. I should say this was the second time we have stayed here and on both visits have had great experiences.

Overall

The apartment was comfortable and largely clean, we were let in by the courteous representative.<br />The problem that let the experience down was the filthy state of the fridge, with a very strong rotten cheese smell permeating the whole room when the fridge door was opened.<br />This was due to milk that had been spilled tracking under the crisper box, solidifying into a cheese like substance with significant mould growing on it.<br />Even after thorough cleaning by ourselves the smell was not completely eliminated.<br />I believe this likely happened as bottles/cartons cannot stand upright in the door, had to be laid flat and leaked.

Service

Professional cleaning, replacing filthy sofa and “rug”, maintenance of broken door and toilet, replacing missing light bulbs. Daughter still suffering from rash and bites from sitting on sofa.

Product

See first explanation for description

Service

L’appartamento era come da descrizione. L’assistenza fornita ci ha permesso di goderci la vacanza senza preoccupazioni

Product

Appartamento come da descrizione. Pulito e completo di quanto necessario per viverlo

Service

Excellent facilities and help provided by Karen

Product

No complaint at all, all good

Service

Impeccable apartment. Perfect for our party of 5. Everything we needed. Lift a bonus!

Product

Great value for money

Service

What an absolute gem! The place was beautiful and very good location. We were only a 10 minute walk to city centre and had a lovely view across the landscape and city. Comfortable and well laid out. We even got stuck an extra day with all the weather madness from Ciara and Tony and the team at Reserve were extremely helpful and made our stay that much better. We will be back and we will rent again!

Product

Lovely apartment, beautiful views and just about everything you could need in a home-away-from-home. We loved the stay - made breakfast every day. Fabulous views and only wish the weather was nicer so we could enjoy the balcony.

Service

Excellent communication. Courteous and friendly staff. The complete procedure from booking to check in was simple.

Product

Great value for money for a superb apartment.

Service

Easy to book, good information available

Product

Great apartment, great location

Service

I was well looked after when there was a problem with my original booking.. alternative accommodation was found for me

Product

Very convenient location and nice accommodation with a full kitchen with everything that you need

Service

The Holyrood apartment was excellent! It actually looked like the photos on the website which was a nice surprise! It was clean, spacious, well laid out and had all the amenities we needed. It was in a fantastic location in a safe quiet neighbourhood. It was close enough to the action without being in the middle of it.

Product

I filled in my comments above

Service

Very efficient and helpful. I would book via them again.

Product

Lovely apartment in a great location. The apartment was on the third floor and there were no lights on the stairs beyond the ground floor. This was not ideal and could be dangerous.

Service

Efficient overall and of course the apartment was great. Too many automated email reminders - became irritating

Product

One of the nicest possible flats and most convenient for anything in the centre of Edinburgh

Service

The service was great - the booking process was straightforward and we got all the information we needed. Karen made check in very easy and we had no issues. Highly recommend staying here!

Product

Holyrood Park Residence was perfect for our family getaway. The apartment was very comfortable, well appointed and in a great location - we walked everywhere! Highly recommend staying here!