The Hart Residence
03 Dec 2025 09:12
Service
Snelle communicatie
Product
Geweldig appartement op loopafstand van centrum en voorzieningen.
Schoon en comfortabel.
OverallApproval95%out of2446total reviews ofwww.reserveapartments.co.uk
Approval
95%Guest Reviews
The Holyrood Park Residence
10 Nov 2025 07:11
Service
Keys to be collected from a lock box, but despite being told the entry details there was no notes re departure. Such as where/what to do with rubbish etc..
Product
Fabulous apartment with great views of Salisbury Crags; near the Scottish parliament buildings and the bottom of the Royal Mile. Easy to walk anywhere central. Well equipped and very comfortable beds; sofas etc. our only gripe was the floors, SOOOOOO creaky, everywhere you walked, and unusual for a modern apartment.
The Quartermile Meadows View Residence
15 Oct 2025 06:10
Overall
The apartment was cozy and comfortable. The location was fantastic; everything was within walking distance. Tony was super easy to reach and very friendly.
The Portsburgh Square Residence
20 Sep 2025 06:09
Service
Very responsive & would stay again
Product
Room was centrally located & had good amenities. It was clean & well kept. Would recommend as so central to the heart of Edinburgh. Plus close to transport & supermarket. Reserve were very responsive & helpful. Only downside was there were some residents around the unit smoking pot which seeped into the room - this is no fault of the apartment or Reserve.
The York Place Residence
17 Sep 2025 10:09
Overall
Great apartment, great location couldn’t fault it & we managed to park at the back of the apartment
The East London Street Residence
02 Sep 2025 08:09
Service
Easy to deal with Tony, the one who gives us the keys.
We were able to have the flat a bit in advance.
Everything was perfectProduct
Great place, really modern, with everything that you need, and even more !
Perfect for a family stay, not too far away from the city center, but in a calm neighbourhood, with all you need around (bakery, supermarket...)
The Quartermile Meadows View Residence
30 Aug 2025 01:08
Service
Clear communication from start to finish. 2nd time renting this location and already reserved for next year.
Product
Quiet and clean. Great location.
The Drummond Street Residence
29 Aug 2025 09:08
Service
I had an excellent experience with Reserve Apartments.
From the very beginning, communication was clear, friendly, and professional.
The booking process was smooth and straightforward, and they made sure I had all the information I needed ahead of time.
I would definitely book through them again and highly recommend to anyone looking for a reliable and trustworthy rental company in Edinburgh.Product
I had a wonderful stay at this flat!
The apartment was clean, bright, and very comfortable, with everything I needed for my visit. The location was perfect, close to local shops, cafes, and within easy reach of the city centre, which made exploring Edinburgh so convenient.
The host was welcoming and responsive, making the whole experience smooth and enjoyable.
I would happily stay here again and highly recommend it to anyone visiting Edinburgh!
The Castle Esplanade Residence
02 Aug 2025 08:08
Service
Zero responsibility. They kept wanting more and more proof, denying any responsibility for a mattress with collapsed springs. Destroyed our overseas holiday
Product
The location is superb, however the quality of the beds and sofa are very poor. The so called king bed mattress had an massive depression on one side where the springs had collapsed about the length of a person's torso. Their solution was to say it was my personal taste in bedding, despite the photographic proof. Their so called solution was to put a mattress topper to fill the void. They wld not admit any fault or give any compensation/refund, again putting it down to my "personal taste". We had to see a Dr and get prescription medication which again, despite showing photographic proof of the medication which they demanded, they wld not take any responsibility for.
Furnishings are antique or broken.
Internal bathroom doorframe leaked water from upstairs.
I would not recommend this place purely on the way it is managed and because of the total lack of quality furnishings.
Our response
Dear Fleur,
We’re sorry to hear your stay didn’t meet expectations and regret any discomfort you experienced. We take guest feedback seriously and always aim to address any concerns promptly and fairly.
You mentioned being affected by the bed quality to the point of requiring prescription medication, which did come as a surprise, as this hasn’t been raised in previous reviews.
Regarding the furniture, the property is typically chosen for its location and relaxed style. While we provided a mattress topper during your stay, we do understand that comfort is a personal experience.
In relation to your compensation request — given the scale of what was being asked — we requested a single form of basic confirmation that the medication had been purchased locally (for example, a receipt or online transaction). We understood this might not be available physically, but unfortunately, nothing was provided. A photo of the medication alone, without supporting context, doesn’t allow us to process a claim of that nature. We always aim to be fair where appropriate and when reasonable evidence is provided.
Thank you also for raising the bathroom leak. We’ve already investigated and are continuing to follow up with the upstairs tenant to help bring this to resolution.
The David Hume Residence (Edinburgh)
05 Jul 2025 11:07
Service
Service was excellent. Plain and Simple!
Product
I do not know where I can adequately start besides just expressing our complete satisfaction with our 4 night stay in the David Hume Residence.
Dealing with David (prior to our stay) was simple. He was informative, timely and cordial in all of his communications.
The apartment was tremendous. Pure and simple.
There were 2 couples sharing the apartment during this trip. When we arrived, the apartment was extremely clean and welcoming (we even had a nip of Scottish scotch waiting for us)!
We had plenty of space to share and plenty of private space as well!
Location wise...we couldn't have asked for anything better. We were a stones throw from the Edinburgh Castle, The Edinburgh Grassmarket (where there are plenty of restaurants and shops). PERFECT LOCATION!!
We experienced zero road noise. NONE!
Bottom line...we couldn't have asked for more with our stay.
The York Place Residence
16 Jun 2025 05:06
Service
Excellent service .
Great communication.Product
Fantastic apartment, clean and very spacious and a bonus having the patio to sit out on.
Very central and 5 minutes walk from Waverley station.
Highly recommend.
The Lothian Road Residence (Edinburgh)
04 Jun 2025 07:06
Service
Excellent communication from the property manager, service was entirely smooth and without issue.
Product
An excellent flat in central Edinburgh, well furnished and comfortable. It is within easy walking distance to all central attractions, and close to busses that offer travel further out (such as to the zoo). The flat is close to many restaurants and a small local supermarket. For children, there's a good public playground nearby at the west end of Princes Street Gardens.
Neither my 4yo son nor my 78yo mother had any problem walking to all the facilities we required, but obviously those with limited mobility may have other experiences. There are 60 stairs up to the flat, and the central location obviously comes with some inevitable noise of a busy city (notably, it is on an emergency vehicle route). However, that didn't detract significantly from our stay.
The Cowgatehead Residence
18 May 2025 12:05
Service
We were very happy with the service we received
Product
The apartment was ideally located for central Edinburgh and it was well maintained.
Dean Path [400]
18 Apr 2025 03:04
Service
Prompt and helpful service and assistance.
Instructions were clear and useful.
They sent us helpful links to assist us in navigating the public transportation (from the airport).Product
The management team was very responsive and helpful with all of my questions and requests. The apartment was nice and quiet. The sounds of birds and the river made us feel like we were in the countryside and a short walk later we would find ourselves in the busy West Side.
The Lochside House Residence
13 Mar 2025 09:03
Service
Reserved apartments was always very quick to respond. Very helpful
Product
Great house, offering everything you need for a long weekend with family. Could do with some maintenance (e.g. some kitchen drawers hard to open). Some bedrooms warm up better than others. Otherwise a perfect wee place and exactly what I needed.
Our response
Thank you for your review! We're glad to hear you had a great family weekend and that our team was quick to respond and helpful. We’d love to welcome you back in the future!
The Coates Gardens Residence
20 Feb 2025 08:02
Service
Our host Christine is easily contactable and responsive.
Product
What a grand apartment! It is a really special place and so representative of Edinburgh,s grand Georgian history. You can sit in the bay window, observe the cobbled street and reminisce in the splendid living room. The bedrooms at the rear are quiet and prefect for our family visit. The area sits in the West End/Haymarket with lots of shops, restaurants and bars we could easily walk to the city centre. Murrayfield, where we watched the rugby, is an easy walk. Prefect for getting the tram to the Airport or down to Leith. There appears to be a new modern shower room, the shower is powerful and hot. Kitchen is well stocked and clean. I would strongly recommend to anyone.
Our response
Thank you for your review! We're pleased to hear that Christine was easily contactable and responsive. We hope to welcome you back in the future!
The Waverley Park Residence
08 Jan 2025 10:01
Service
Great communication and Tony was very helpful.
Product
Amazing flat!
Quite and cosy.
Our response
Thank you for your review! We're delighted to hear that you found the communication great and that Tony was helpful. We hope to welcome you back in the future!
The Blair Street Residence
20 Dec 2024 12:12
Overall
Great location. Very central
The Royal Mile Residence
21 Oct 2024 05:10
Overall
The apartement ( Highstreet 107) was quite good, The Kitchen well equiped. Everything clean. Unfortunately there were some problems with the toilet flushing. It took ages ( 1/2 h) untill it was refilled. The shower had a similar problem. The waterpressure was so poor , you could not take a normal shower , but had to knee down, so that at least a little water came through. We filled cups to flush the shampoo out of our hair,<br />If this items where repaired , we could recommand this apartement , otherwise not.<br /><br />Hans-Gerd/ Claudia
Our response
Thank you for your review and kind words about the apartment and kitchen. We’re sorry to hear about the issues you experienced with the toilet and shower. Please rest assured that these have now been resolved. We appreciate your patience and hope to welcome you back for a much smoother stay in the future.
The Holyrood Park Residence
22 Sep 2024 03:09
Service
Perfect!
Product
Great location and rental! Right on hop on/off bus stop.Clean. Everything we needed was there. Would definitely book again if we return to area.
Our response
Many thanks for your feedback and kind words. We are glad to hear you enjoyed your stay with us and the great location of the property! We hope to welcome you back again soon.
1 Parliament Sq (apt 10), Royal Mile, 300 metres from Edinburgh Castle
11 Aug 2024 11:08
Service
The Reserve staff were responsive to any questions ahead of time and during our stay. We had no problems at all and they let us drop our luggage off at apartment before it was ready for us to take occupancy.
Product
The apartment is in a fantastic location. It is modern and old at the same time. We found the apartment very clean and has everything your could need for your stay in Edinburgh.
The David Hume Residence (Edinburgh)
26 Jul 2024 12:07
Service
The owner was quick to have a minor repair done & gave us great information about getting to the apartment & possible issues related to traffic (because of the upcoming festivals that swamp the town).
Product
The David Hume apartment was fantastic. Very comfortable, plenty of space to relax & not be in top of each other, and a fantastic location. The owner was easy to work with & very responsive to questions. We will definitely try to book the apartment the next time we come to Edinburgh!
The Edmonstone's Residence
10 Jul 2024 07:07
Service
Great
Product
Great location in the city centre. Small but had everything that we needed.
The David Hume Residence (Edinburgh)
01 Jul 2024 08:07
Service
It was easy to access the keys. Directions easy to follow. I would recommend a cab yo the apartment if you have a lot of luggage.
Product
This location couldn’t be beat! Right on the Royal mile very near Edinburgh Castle, Mary Kings Close and Victoria street. The apartment is clean and comfortable. I would recommend it.
The East London Street Residence
28 Jun 2024 05:06
Service
I stayed here with my family for a couple of days and we had the loveliest time. The location is perfect, not too far away from all the sightseeing spots but in a quiet part of Edinburgh. The check in was very straightforward and our host Tony was very responsive throughout our stay. The flat was very spacious, well equipped, the only room that might be a bit small for some people is the bathroom but it was still spacious enough for us. We would definitely stay here again.
Product
I stayed here with my family for a couple of days and we had the loveliest time. The location is perfect, not too far away from all the sightseeing spots but in a quiet part of Edinburgh. The check in was very straightforward and our host Tony was very responsive throughout our stay. The flat was very spacious, well equipped, the only room that might be a bit small for some people is the bathroom but it was still spacious enough for us.
