Help & FAQs for owners

Why isn't my feedback showing on my listing?

We only show guest feedback once we have received feedback from at least 3 guests. We do this to prevent any biased/unfair reviews from showing (for example, if you happen to receive an initial review from an awkward or unreasonable guest).

We also find that potential guests don't find individual feedback very helpful or trustworthy. What's important is volume, and getting a sense that the feedback is genuine.

Visit our Help for Owners section to find out a range of useful info for property owners.

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  • Flexible Check In and Out
  • Best Rate Guaranteed For Reserve Collection Properties
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