Help & FAQs for owners

Why do we put negative reviews live?

It can be frustrating to receive a negative guest review. Here's a few reasons why we put negative reviews live:

  • In order for reviews to be authentic we need to put all reviews live (good and bad)
  • Showing negative reviews next to a number of good reviews helps all reviews seem more authentic
  • Refusing to display negative reviews will often result in unhappy guests becoming more dissatisfied and they will likely post more negative feedback elsewhere on the internet (e.g. TripAdvisor, Google, etc.)