Help & FAQs for owners

Why do we put negative reviews live?

It can be frustrating to receive a negative guest review. Here's a few reasons why we put negative reviews live:

• In order for reviews to be authentic we need to put all reviews live (good and bad)
• Showing negative reviews next to a number of good reviews helps all reviews seem more authentic
• Refusing to display negative reviews will often result in unhappy guests becoming more dissatisfied and they will likely post more negative feedback elsewhere on the internet (e.g. TripAdvisor, Google, etc.)

Visit our Help for Owners section to find out a range of useful info for property owners.