When do we ask for reviews?

Written by Jonny Gordon Monday, 19 August 2019 10:44

Review requests are automatically sent out three days following departure, for any confirmed bookings made via the Reserve Apartments website.

The is an automated system, run independently by Feefo. This is to ensure that all our guest feedback is genuine, and that only people who definitely booked and stayed with us are invited to leave a review.

For this reason, there's no option to leave a review simply by visiting the website, and it's not possible to send a link to a guest who wants to leave a review.

However, if you have a recent guest who would like to leave a review we are able to request that any email they didn't receive be resent. We can only do this for guests who booked directly with us.