Reserve Terms and Conditions

Our standard terms and conditions apply to any booking made on our website:

You also have the opportunity to enter your own terms and conditions, which guests must agree to before making a booking with us. These can be found during the check-out process when making a booking, in a text box like the one shown below.

For our Reserve Collection clients, we provide these terms and conditions for you, and send them to guests regardless of the channel they use to make their booking (i.e. this applies to all bookings).

Sample terms and conditions

If you don't have any terms and conditions, we suggest that you start with these. Have a good look through to make sure everything matches the way you want to work.

It's important to include terms and conditions, as any potential guest will want to know specific terms (in particular your cancellation policy). You may want to add any specific items (e.g. if you take a security deposit, if you charge for people arriving after a certain time, etc.).

We're happy for you to use these (or an edited version) but Reserve cannot accept any responsibility or liability for the use of these terms and conditions:

This property is let on the understanding that it is to be used as a holiday let. It therefore is suject to Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988.

We'll send you an email confirming your booking, this then forms a contract of booking.

You are not permitted to sub-let the property (or any part of the property). The number of people occupying the premises must not exceed the amount stated at time of booking.

You must vacate the premises without demand on the agreed departure date (at the agreed time). You agree to pay the lessor to cover any loss or damage caused (beyond general wear and tear). At all times, the property must be kept in a clean and tidy condition. We may charge you for any unreasonable amount of cleaning required after your stay.

You agree to prevent any party members from causing a nuisance or disturbance to other residents/neighbours. You agree that the hired premises will be secured when unoccupied during your stay. You agree that owners/agents will be allowed access to the property if required.

We recommend obtaining personal holiday insurance to cover any potential losses. We take no responsibility for any damage or injury however caused by any member of your party whilst you stay at the property.

We (including the property owners, managers and agents) accept no responsibility for loss, injury or damage to any member of your party.

A security deposit will be due before the date of arrival, details of which will be provided with your confirmation email. 

If the balance is not received in full 2 months prior to arrival at the property, the booking will be treated as cancelled. We will aim to re-let the property. If the property is re-let a full refund will be given (minus an admin fee of £50). No refund will be given if the property cannot be re-let.

The following cancellation terms apply:

- 6 months prior to arrival a full refund will be given.
- 60 days+ prior to arrival a 50% refund will be given.
- 30-59 days prior to arrival a 25% refund will be given.
- 29 days or less prior to arrival no refund will be given.

In the event of us cancelling your booking, a full refund will be given.

Reserve Apartments logo

By booking through the Reserve Apartments website you can enjoy exclusive benefits such as:

  • Flexible Check In and Out
  • Best Rate Guaranteed For Reserve Collection Properties
  • Free Wifi


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