Last minute bookings
Written by Jonny Gordon Monday, 14 May 2018 14:50
With last minute bookings we always advise taking the balance payment prior to arrival. You may want to set a deadline for guests so they know the balance must be paid by a certain time in order for the booking to continue.
If you don't have a credit card facility, you can ask for payment to be made via bank transfer or using a PayPal account.
If the booking doesn't take place we are able to transfer the remainder of the 25% deposit taken to you (minus our commission) to help cover your admin costs, providing this is in-line with your terms and conditions.
Whilst the above is what we advise, some property managers do choose to take the balance on arrival as they feel the risk of the booking not completing is minimised due to the chance of achieving another last minute booking is low.
Problem bookings (e.g. involving fraud, damage to properties, etc.) are much more common when the booking is made last minute (i.e. the day of arrival or just before).
To help prevent problems we advise asking for photographic ID of the guests upon arrival. Check that this matches the name of the person who made the booking and, if possible, take a copy of their ID (e.g. photocopy, photo using a mobile phone, etc.).