Help & FAQs for owners

How do I respond to guest feedback?

We monitor and manage the guest feedback that comes in for all properties. Any responses need to be written by us, but we aim to notify property managers of any negative feedback or constructive criticism, and give them the opportunity to include their own comments in the reply we write.

We use our experience in dealing with feedback when writing these replies, to ensure the best possible outcome for both guests and property managers.

Visit our Help for Owners section to find out a range of useful info for property owners.