Help & FAQs for owners
Larger groups can either book your apartment online or over the phone with us (the latter is usually for groups staying in multiple apartments).
If you're concerned about hen or stag parties staying in your apartment we suggest:
- Highlighting that you do not accept these groups at the end of your description
- Adding this information into your terms and conditions
- Calling any guests you suspect may fall into one of these categories to confirm their booking (rather than confirming over email)
If you specify no hen or stag parties in your terms and conditions then it will be possible for you to cancel the booking.
Properties which are managed directly by Reserve Apartments have the below paragraph on all listings:
"All properties are strictly non-smoking, and do not accept hen/stag/party groups. At least one guest must be over 25 years old."
We also included the below clause in our terms and conditions:
"All groups will be vetted and WE DO NOT ACCEPT STAG/HEN PARTIES OR GROUPS OF YOUNG PEOPLE WITHOUT AN ADULT OF 25 YEARS OLD STAYING IN THE APARTMENT THROUGHOUT THE STAY. All bookings must have an adult of 25 years present. On arrival you must present your confirmation details as well as your passport or identity card to us. We (including the property owners, managers and agents) reserve the right to use our discretion in this matter and refuse to check in guests who appear to contravene these terms or are deemed not suitable to take charge of the property."
If you would like any further help or advice on this please email or call us.