Cancelling a booking
Written by Jonny Gordon Monday, 19 August 2019 11:53
Keeping cancellations to an absolute minimum is incredibly important.
Cancelling bookings can cause numerous problems for guests, is damaging to our reputation and, at the very least, involves additional time to be spent sourcing alternative accommodation by both the guest and the team at Reserve Apartments. For us, this then also has a direct impact on our administration costs, and takes us away from spending time achieving more bookings for property managers.
What should I do if I need to cancel a booking?
- Do not contact the guest. We will contact them and provide alternative accommodation.
What are the cancellation charges?
The cancellation charge is the original booking commission and will be applied to your next statement.
What if I wish to dispute the cancellation charge?