The Lochside House Residence Edinburgh

Service:

I liked the house and location very much and would definitely stay there again. However beds were very uncomfortable except two of them. No welcome pack, not even a little tea and coffee. Very disappointing regarding cleanliness, lots of cobwebs, dirty floors etc. the big blue commercial bin was overflowing we had to physically get in it to sort it to dispose of our rubbish as squirrels, jackdaws etc were having a lovely time!
There is broken dangerous decking outside, rotten so be very careful out in the back garden.
We started giving it a good clean but no hoover, or even dustpan and brush, so gave up after going over the kitchen and bathrooms. Luckily my cousins brought food over for us.
There was a pot that had had scrambled eggs cooked in it, not properly cleaned, however to be fair there were no cleaning things left for anyone to clean with so.... Summary, great house, great location, nice family area, but take everything and be prepared to give it a good clean yourself.

Product:

Fair price for what it was, expensive few days, but overall if house is shared it's ok.

Our response

Thank you for taking the time to leave feedback. We are glad that you had a good stay and enjoyed the lovely location of the property! Thank you for bringing these areas of concern to our attention. We have not had reports of other guests finding the beds uncomfortable and are sorry to hear that this impacted your stay. Please note that, for hygiene reasons, welcome packs are not currently being provided and we invite guests to purchase their own supplies for their stay. Thank you for informing us about the bin issues - we have recently begun working with a private company for bin collection and will get in touch with them to ask them to improve their service. Thank you too for bringing the decking to our attention - we are currently arranging for a tradesman to fix this, however this is being delayed due to Covid and limited availability. We do ask all our guests to leave properties in the state they find them in order to help the next guests, and we can only apologise that previous guests had not done this for you. We hope you enjoyed your time in Edinburgh and hope to welcome you back again soon

Service:

Good communication & easy to use website

Product:

House in lovely setting, nicely decorated & great social space. Clean & tidy on surface but needs a much more thorough clean under sofas, behind beds etc. A lot of chipped crockery & very small number of crockery & cutlery for size of property Missed basics like oven gloves etc.
Frustrated by accessibility for wheelchair user as house described as ‘wheelchair accessible‘ but a number of steps to access ground floor & garden. Specific issue for disabled guests as the bathroom on the ground floor was not suitable for a disabled person. Website mentions a power shower on ground floor but not clear that this is over a bath.
We stayed on a stunning weekend in Edinburgh but there is no usable garden furniture to sit or eat outdoors which would have been appreciated in a property like this. Overall a great base for exploring & relaxing but would benefit from some additions & improvements.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and found the property to be a good social space for your party. Thank you for bringing these issues to our attention. We will make the appropriate amendments on the property listing to clarify the property's accessibility to future guests. Since your departure we have also rectified the issues regarding kitchen utensils. We hope to welcome you again soon!

Service:

Excellent facilities and help provided by Karen

Product:

No complaint at all, all good

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that your Property Manager was able to assist. We look forward to welcoming you back again soon!