Service:
carol was very good and effiieant .Karen was difficult to contact .When we arrived in the car park we were met by a gentleman who showed us how the locking system works if it had not been for him we would have not known of the system. There should always a person to greet the customer i think he was the cleaning man as he checked if we had toilet rolls.i was shocked to find in the appartmemt no teapot or cups and saucers only builders pot mugs i have stayed lots of apartments but always had a teapot and cup and saucers something to rectify.it was a lovely apartment and we would stay again if a meet and greet was in place perfect location
good location very comfortable apartment bot no teapot or cups and saucers only builders pot mugs it let the apartment down
Our response
Thank you so much for taking the time to leave feedback. We are glad that you enjoyed your stay and found the apartment to be comfortable. Please note that in normal circumstances we would provide a meet and greet service for this property, however due to the global pandemic we are currently asking guests to collect their keys from the building's concierge in order to reduce contact as much as possible. The concierge is able to assist with the check-in and for any other issues or queries we always provide our guests with the contact details for their dedicated Property Manager. Thank you for your comments on where we can make improvements at the property - we will pass your comments onto the Property Manager for their consideration. We look forward to welcoming you back again soon
review via Feefo.com
