The Holyrood Road Residence Edinburgh

Service:

Great position, and ideal size for two couples. Lovely bright apartment - but - looking a little tired in places. The bedding and pillows need refreshed, and the double bed in the second bedroom was VERY soft and lumpy. The dishwasher door did not open properly because the kickboard underneath hadn’t been cut to allow this. Very nice “meet and greet” and overall we enjoyed the time chilling out in the flat when not out exploring Edinburgh.

Product:

Great base to explore Edinburgh

Our response

Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the property's good location. Thank you for your feedback on where the property can be improved - we will ask the Property Management team to consider purchasing new bedding and pillows and to look at the dishwasher door. We hope to welcome you again soon!

Service:

Pros: Beautiful, spacious apartment with lots of storage. Assigned parking space.
Cons: no paper towels, tissues, or napkins.
No wastebaskets in bathrooms or bedrooms.
No place to hang coats by the door.
No bath soap, shampoo, or conditioner
No way to make ice cubes

Product:

See above detailed notes.

Our response

Thank you for taking the time to leave feedback. We are glad you liked the apartment and that you made the most of the allocated parking - a great asset to a city centre property! Thank you for your suggestions of where to improve the experience at the apartment. Following your direct email we have forwarded these to the Property Management team for consideration. Please note, as this is a self-catering apartment, we ask that guests purchase supplies such as toiletries for their stay - our team are happy to advise on local shops in which to do this. We hope to welcome you again soon!

Service:

carol was very good and effiieant .Karen was difficult to contact .When we arrived in the car park we were met by a gentleman who showed us how the locking system works if it had not been for him we would have not known of the system. There should always a person to greet the customer i think he was the cleaning man as he checked if we had toilet rolls.i was shocked to find in the appartmemt no teapot or cups and saucers only builders pot mugs i have stayed lots of apartments but always had a teapot and cup and saucers something to rectify.it was a lovely apartment and we would stay again if a meet and greet was in place perfect location

Product:

good location very comfortable apartment bot no teapot or cups and saucers only builders pot mugs it let the apartment down

Our response

Thank you so much for taking the time to leave feedback. We are glad that you enjoyed your stay and found the apartment to be comfortable. Please note that in normal circumstances we would provide a meet and greet service for this property, however due to the global pandemic we are currently asking guests to collect their keys from the building's concierge in order to reduce contact as much as possible. The concierge is able to assist with the check-in and for any other issues or queries we always provide our guests with the contact details for their dedicated Property Manager. Thank you for your comments on where we can make improvements at the property - we will pass your comments onto the Property Manager for their consideration. We look forward to welcoming you back again soon