Reviews of The Coates Gardens Residence

Service:

We had a great stay. The apartment is central and conveniently located, it is in very good condition and is very well equipped.
We wouldn’t hesitate to stay there again. It was perfect for our needs

Product:

Great stay. Wouldn’t hesitate to stay there again.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed a great stay and that this property was perfect for your needs. We look forward to welcoming you again soon!

Service:

Could not fault the service and contact from the staff. I contacted Christine a few days before our stay to enquire about leaving our luggage somewhere as we were arriving earlier than the 4pm check in, she informed us the apartment would be ready from 1pm which was perfect timing. She text a key code which gave us access to the apartment and asked us to contact her if there was anything else she could help with. On the Sunday I had another text to say hope you have had a great stay and there was no rush to leave the apartment as housekeeping wouldn't be there until later in the afternoon. I would definitively recommend the apartment to others.

Product:

Good value for Money for 2 nights in a good location

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that our Property Manager, Christine, was on hand for any queries. We look forward to welcoming you again soon!

Service:

The communication with Reserve Apartments was very timely and clear. They kept emailing me regularly reminding me of the dates of my travels and bookings.

Product:

The apartment was conveniently located in the west end of Edinburgh.
The flat was spacious and had everything that was needed to ensure a comfortable stay.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had such a comfortable stay and that our team kept in touch prior to your arrival. We look forward to welcoming you back again soon!

Service:

Good communication with the property manager, we weren't able to connect via but resolved everything easily via email. Contactless check-in/check out very easy.

Product:

Great place to stay with family. Clean, spacious, comfortable. Easy and quick transfer from the airport, city center in a walking distance. Close to Murrayfield stadium to watch the game. Plenty dinning opportunities around. For our next stay we'll likely choose the same place.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had such a great time in Edinburgh with your family for the rugby weekend! We look forward to welcoming you back again soon!

Service:

Provided excellent information and always prompt. Good communication links and offered immediate response with any issues.

Product:

Very good value for money and brilliant when we were stuck for an extra night due to train cancellations

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and that our team were on hand to assist with any issues. We are also glad that we were able to help with arranging an extra night's stay for you! We look forward to welcoming you back again soon

Service:

Very easy and straightforward service.

Product:

Spacious, beautiful, very confortable apartment, close to everything you need.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had a comfortable stay and made the most of the property's great location - receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon

Service:

Easy website to use with good choice of properties.

Product:

Great location just a walk away up from haymarket train station. Amazing size of living room! It's a good base to stay for going out and about exploring Edinburgh. Not far from tram stop or bus stops. Was met by christine who was pleasant and recommended places to see. Would book again

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the apartment's fantastic location. We look forward to welcoming you back soon!

Service:

very good.

Product:

Excellent apartment, close to all amenities. Spacious and warm. Good price.

Clearer instructions on the heating system would have been useful as the room thermostat didn't work. After finding the instruction booklet the following morning all was well. Just a minor hiccup. The fire in the lounge was great.

Our response

Thank you for taking the time to leave a review. We are glad you managed to take advantage of this property's great location and local amenities. Regarding the heating system, we have taken steps to ensure instructions are easily-accessible and we recently introduced a new app which includes detailed instructions on how to use everything in the apartment. Despite this, we are delighted that you enjoyed your stay and hope to welcome you back soon!

Que des compliments à faire:<br />Réponse rapide et précise<br />Remboursement tres ponctuel de la caution<br />Quant à l'appartement il est aussi beau que sur les photos<br />Quartier tres agréable et très bien situé<br />Juste un petit bémol:<br />Nous avons pu entrer dans les lieux à midi et c'était génial mais nous n'avons eu la réponse que le matin à notre arrivée à l'aéroport<br />Donc prévoir un plan B si cela n'est pas possible!

Our response

Many thanks for this brilliant review! I am delighted to read that you had a wonderful experience with us and we hope to welcome you back again. 

Service:

Superb apartment. Clean, well furnished and great location

Product:

excellent apartment! well worth it

Our response

Thank your for your wonderful feedback. I am so pleased to hear that you had a great time and loved the apartment. 

Service:

Very easy to book.

Product:

We have used Coates Garden Residence before it is a large apartment, very quiet, with a lovely large lounge to come back to and relax.

Our response

We are delighted to read your feedback, and we hope to welcome you back to the Coates Gardens Residence soon!

All the best - Hannah

Emma - Reserve Apartments

Service:

Very helpful, allowing us to drop our luggage early at the apartment.

Product:

This is a lovely apartment in a great location for exploring Edinburgh. Tram/bus/train all just a few minutes walk away, along with convenience stores. It is on a quiet road, especially at the back where the bedrooms are - it was silent, guaranteeing a good night's sleep!

Service:

Excellent communication and service.

Product:

Beautiful apartment in outstanding location. Leaves nothing to be desired.

Service:

David met us promptly and was friendly - any problems we could let him know - which didn't have - booking apartment was easy

Product:

Facilities were excellent- kitchen had everything you could want - we even had spare tea lights - superb - thank you

Lovely apartment, helpful staff

Our response

Great feedback, many thanks! I hope you had a lovely stay with us and will be back soon.

Service:

Excellent communication, helpful staff, great price, beautiful accommodation

Product:

Lovely apartment, great location

Our response

Thank you so much for your lovely feedback! I am pleased that you loved the apartment. As you have said, the location of this property is fantastic and its great to hear that you are happy with the service that you received.

Service:

nice and easy

Product:

perfect flat. We thouroughly enjoyed staying there. We would do ot again.