Reviews of The Marchmont Apartment II

Service:

Overall happy with service

Product:

Fab apartment, well equipped kitchen and good value for money. Located in a great area for visiting all attractions, we were in Edinburgh for the Fringe and we walked most of the time, although buses and taxis were plentiful. Good to have Sainsburys and greengrocers nearby. Definitely be back!

Service:

Service was quite straight forward. It wasn't clear that there was a deposit to Reserve Apartments and then a second one to the owner.

Product:

Overall we had a pleasant stay at the Marchmont apartment. It is a typical student apartment so this was reflected in the quality of furnishings. The three bedrooms were a good size and there was plenty of hot water for the six of us. The location is good too and cabs were always passing by if you needed to go further afield.

The negatives were the key system. On arrival the key safe would not open. We couldn't immediately get through to the owner and when we eventually did it took another 20 minutes for him to realise it wasn't simply us putting the code in wrong. The owner did manage to get hold of the cleaner who arrived another 20 minutes after that so we ended up using his key for the weekend. I would have been worried if we had arrived later at night (we arrived at 10.30pm) or on a Friday or Saturday night when the cleaner may have been out themselves.

After a hour of waiting to get in we were all desperate for the loo so we were disappointed that there was no toilet roll anywhere in the flat. Would have thought a roll in each toilet would have been provided.

Lastly there were no tea towels so catering for 6 did mean a lot of washing up and it was annoying we had nothing to dry things with or get hot dishes out of the oven.

We did mention this to the cleaner and if the owner can rectify these issues then the apartment would be a very good option.

Service:

Easy to book the apartment and clearly displayed prices. Not the easiest of websites to navigate around.

Product:

Great apartment - location is brilliant with just a short walk to the royal mile or the national museum. Kitchen was well equipment and there was a local Sainsburys for easy supply shopping. Stayed during the fringe and it was the perfect retreat from the chaos in the center. Would stay again.

Service:

Great service

Product:

Excellent apartment. Just as shown in the photos

Service:

Efficient

Product:

Excellent location and nicely appointed. Lounge rather small for six people but still adequate. Would recommend.

Service:

Easy booking, good communication. Entry instructions could do with updating (key safe took a bit of finding, and no number on apartment door)

Product:

Lovely apartment, newly refurbished. Some small niggles (e.g. fan in ensuite not working, front door latch difficult to engage) but nothing serious.
Good position next to the meadows which is quiet but in easy walking distance of central areas.

Our response

Thank you for your positive rating, I'm glad that you enjoyed your stay. I wanted to let you know that your feedback has been passed along to the property manager.

Service:

Booking the apartment through Reserve Apartments was trouble free & a pretty positive experience overall

Product:

This apartment was very much as described & provided great accommodation in an excellent location overlooking The Meadows

Service:

Really easy to use, very clear information, straight forward booking system.

Product:

Great location, clean and tidy, well priced.

Service:

It was very easy to reserve. I was sent an answer inmediately with all the data and the owner's response arrives very quickly.

Product:

It is a wonderful apartment. It has just been renovated and everything is new. It is fully equipped and very well situated by foot or by bus to the main places of the city. Richard and David are friendly and helpful. It has been a pleasure to sit down on the sofa of the main bedromm in the morning (or at any time) reading a book while listening to the birds and seeing this nice views of the leafy meadows! If I come back I'll stay there with any doubt.