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Reviews of The Broughton Road Residence

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independently rated: 63.6%The percentage of all customers leaving a review on Feefo.com who rated the product either 'good' or 'excellent' based on 22 user reviews of The Broughton Road Residence
09 Nov 2023

Feefo rating: double plus Service:

The information prior to visit was excellent easy to followi , but the apartment was as advertised clean and tidy just right for our short trip.

Feefo rating: double plus Product:

Great apartment for trip o Edinburgh,convenient for exploration of City

Our response

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and that this apartment suited your needs for your time in Edinburgh. We hope to welcome you again soon!

review via Feefo.com

04 Apr 2022

Feefo rating: double plus Service:

The service was excellent. The staff were quick in their response. Special thanks to Craig who helped me with my initial queries during settling in process.

Feefo rating: double plus Product:

I had a wonderful stay in their residence.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and that our team were on hand for any queries about the property. We look forward to welcoming you back again soon!

review via Feefo.com

13 Oct 2020

Feefo rating: double plus Service:

They followed up with me on the day I was arriving. They ensured that I knew how to get the the accommodation. I had arrived early and they made plans for me to be able to check-in before the appointed time. The flexibility was impressive.

Feefo rating: double plus Product:

The accommodation in which I was in was suitable for my needs and also was in a central location. The accommodation was neat and felt like home away from home in the 2 weeks I spent there. A lovely space that I highly recommend to anyone.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that we were able to accommodate your early check-in. We look forward to welcoming you back again soon!

review via Feefo.com

06 Oct 2014

Feefo rating: double plus Service:

The booking process was easy and fast and the owner was amazing when I mixed up a booking (my fault entirely) in that he extended our stay by two days at no charge. Reserve staff were really nice to deal with when I had a couple of problems early on.

Feefo rating: single minus Product:

Apartment needs a deep clean throughout. Mattress most uncomfortable of our 10 week stay. Kitchen gear is mismatched and chipped, cracked and frying pan is buckled. Kitchen cupboard door is broken. Washing machine doesn't work past the message "service needed". Price and location (once you're past the stairwell) is good, but more explanation on how things (washing machine, TV, wifi, parking etc.) is needed. I would not stay again and would not recommend as it looks nothing like the pictures used to sell it..

review via Feefo.com

22 Aug 2014

Feefo rating: double minus Service:

The service was inadequate. The flat manager was unavailable and the office staff knocksed off at 5 pm leaving me and my family in trouble

Feefo rating: double minus Product:

Dirty and rundown. Two proper beds were missing as blown-up beds cannot be considered comfortable. The shower was not working. Difficult to find any plus in the apartment as a whole

Our response

Thank you for your feedback. I'm sorry to hear that you were disappointed during your stay, however your concerns were dealt with immediately by the property manager, and you were compensated one free night's accommodation, a solution that you were very happy with at the time.

If you wish to discuss this further, please do not hesitate to contact me.

Regards,
Emma

review via Feefo.com

22 Aug 2014

Feefo rating: single plus Service:

Fast and informative responses, useful reminders and acknowledgements, would use again.

Feefo rating: single minus Product:

Bad decorative order; very shabby entrance hall and stairs; tiny, poorly equipped kitchen; uncomfortable beds; grubby bathroom; would never use again; very disappointed.

review via Feefo.com

06 Jul 2014

Feefo rating: single plus Service:

Very efficient.

Feefo rating: single plus Product:

My second stay and much enjoyed. The bedroom cupboards were, again, quite cluttered with other people's belongings which reduced hanging and storage space.
Will certainly come back.

review via Feefo.com

26 Jun 2014

Feefo rating: single plus Service:

The service I received was very good, however I found it strange that I paid more in a damage deposit (£200) than I did for the entirety of our stay.

I was also frustrated by the fact that I also had to pay a transaction fee of £5 to pay the deposit, yet when I received the refunded deposit, this £5 fee was not included.

And finally, I find it disappointing that it took five days for the damage deposit to be paid back. This should occur within the first 24hours after we left.

Feefo rating: single minus Product:

On arrival we noticed a strange odour.

The mirror in the cupboard in the bedroom had a significant crack that had been taped up.

There was not even a tea spoon or a plug in the kitched.

The washing machine smelled when first opened.

The sheets appeared clean but had stains on them.

One of the smoke alarms was laying dissassembled on the mantlepeice and I don't know if the other worked.

There were no instructions anywhere that we could find. We had to figure out the wifi and ring to ask where the switch was for the hotwater in the shower.

The apartments saving feature was its location.

review via Feefo.com

18 May 2014

Feefo rating: double plus Service:

Prompt responses and efficient process, though I never met any of the team due to the way my self catering booking was organised; I did not need the meet and greet service as I know Edinburgh well.

Feefo rating: double plus Product:

Loved the individual style especially the raised dining / snug area and use of mirrored wardrobe to enhance natural light in bedroom. Address is 34/4 but flats listed on entry as 1F1, 1F2 and so on (relevant apartment is 1F4) then 2F1, 2F2 etc which may be confusing for foreign visitors unused to Scottish tenements; it would be helpful if listing specified first floor flat with 1F4 on white door. Shower switch is in hallway and took some time to find, labelling would be useful. Kitchen well appointed and flat was easy to keep warm. Bed very comfortable, had deep and refreshing sleep. Some beautiful decorative touches. TV easy to operate with good reception. Very clean and tidy, lots of space to hang clothes. NB Toilet separate from ensuite and located outwith the bedroom. Over bath shower works very well. No natural light in ensuite bathroom or kitchen and both of these rooms are narrow due to layout of building but the lighting and ventilation is very good.

Our response

Thank you so much for your lovely feedback, I am so pleased that you loved the property!

I have passed your helpful suggestions on to the property owner.

All the best,
Emma

review via Feefo.com

11 Apr 2014

Feefo rating: single plus Service:

The information given was accurate and everything was in place when we arrived as described. 1 minor complaint is that there was no toilet roll in the flat and it was a good job we had brought a roll with us after our 5 hour drive!

Feefo rating: single plus Product:

The apartment itself is a little tired and in need of updating. The layout is a bit odd, with the smallest kitchen I have ever seen and a tiny bathroom. It can also be quite cold and the heating isn't that efficient. The 'eating booth' is also a bit odd and a bit snug for the larger frame. The bedroom is also small and there was at times a biting breeze coming through the window adjacent to the bed.
However, the location is great being so close to the city centre and to Leith. There are a couple of nice restaurants / bars close by - I recommend the burgers at The Other Place which is just at the end of the road on the corner. There is also a very tempting marshmallow shop around the corner which I urge everyone to visit. Tesco is literally just across the road which was very handy. It is a 20 minute walk to Leith docks where the Royal Yacht Britannia is moored. If you want to splash out a bit I would recommend visiting The Kitchin - Tom Kitchin's Michelin starred restaurant - it is worth every penny!
All in all the apartment is roughly what we expected for the price paid and the dark entrance hall is what you would expect from a typical Scottish city tenement building - I think it added a bit of charm to the place. We may not revisit but it isn't the worst place I have ever stayed in.

review via Feefo.com

11 Dec 2013

Feefo rating: double plus Service:

Excellent.

Feefo rating: single plus Product:

Good.

review via Feefo.com

11 Oct 2013

Feefo rating: single plus Service:

Emma has quite proactive in contacting us. I would only hope NCP parking will improve as we have to spend a few hours of our holidays in sorting this out at the St James Centre. There was no contact from NCP Parking throughout the whole episode except the friendly staffs at NCP St James who were the one that made the parking pass possible.

Feefo rating: single minus Product:

This location is quite superb for us. Near Tesco. Well-equipped apartment. Obviously the bathroom can be improved. We actually enjoyed our stay in this little apartment.

However, we have been made to wait for at least a hour for the key on the street as it was not in the box at the entrance at the day of arrival. We have previously called the property manager to confirm our arrival. But it didn't worked out smoothly. As a result, we felt like refugees as neighbours and passer-bys saw us by the door with our luggage.

Despite these happenings, as long as lessons are learned, this apartment should serve most well as a good value for money apartment.

Our response

Service rating : Thank you for your feedback, we are constantly improving our link with NCP and continue to provide this excellent offer to guests.
Product : Thank you for taking the time to leave feedback. I'm very sorry to hear that the keys were not ready for your arrival, I have discuseed this with the property manager, who appreciates your understanding on the rare occasions that small mistakes like this happen. I'm glad you loved the apartment, and hope to see you in Edinburgh again soon.

review via Feefo.com

14 Sep 2013

Feefo rating: single plus Service:

Was ok

Feefo rating: double minus Product:

Entrance to apartmen was dirty n filthy like a ghost house. Walking on the floor was making noice and downstairs residence were coming up and complaining. Extra Blankets was dirty n smelly. Didn't enjoy our stay at all and departure 1 day early.

Our response

Thank you for taking the time to leave feedback. I have passed your comments on to the property manager, who is arranging a deep clean of this apartment. This apartment is part of a traditional Edinburgh tenement building, and the communal entrance stair is not managed by either the property owner, or Reserve Apartments. The property manager has also assured me that he will look into the issue with the noisy floor. It is not an issue that has come up before, but if there is a problem it will be fixed. Once again, I am sorry to hear that you were disappointed, and would encourage guests to contact us during their stay if they have any problems, so that we can attend to them right away.

review via Feefo.com

12 Sep 2013

Feefo rating: single plus Service:

Simple Reservation process - quick response, friendly.

Feefo rating: single plus Product:

Apart from broken shower curtain, the apartment was very satisfactory

Our response

Thanks for your positive feedback! I've passed your comment regarding the shower curtain on to the property manger, who will look into it. We hope to see you in Edinburgh again soon.

review via Feefo.com

27 Aug 2013

Feefo rating: double plus Service:

very efficient and easy to reach, good value and trustworthy company!

Feefo rating: single plus Product:

Don't expect luxury, but do expect value for money, this was by far the cheapest option and provided us with a comfortable crash pad, clean, cosy and well situated, the layout is a little odd but you get used to it - if your with a friend rather than in a couple it may be a bit trickier. Venue manager was away when we stayed but when we were able to reach him, he was very reasonable and helpful.

review via Feefo.com

22 Aug 2013

Feefo rating: double plus Service:

Very good service, prompt reply to enquiry, and we were kept informed at all times as needed. Also friendly prompt when payments due!

Feefo rating: single plus Product:

Apartment was clean and comfortable, and easy access to buses for central area. Would suggest perhaps removing kitchen door, and lighten the kitchen a bit? Hard to see the dials on cooker, and dark walls did not reflect much light. Re parking - information said free parking 200yds away, but no indication of where this was, we had to find a space ourselves. But all in all, we felt it was good value for money.

review via Feefo.com

10 Aug 2013

Feefo rating: single plus Service:

Asked for extra bed and told yes ....no extra bed and no linen

Feefo rating: single plus Product:

No hairdryer,only half a loo roll

Our response

Many thanks for your feedback and positive rating. I've passed your comments on to the property manager, who has now added a hairdryer, and will ensure that all necessary products are fully stocked before each booking. We hope to see you in Edinburgh again in the future.

review via Feefo.com

24 Jul 2013

Feefo rating: double plus Service:

r eserve apar tments staff were ok it was the person who owns the flat that needs to upgrade his ideas.

Feefo rating: double minus Product:

bathroom dirty shower curtain black with mould wardrobe filled with broken wood window sills never been cleaned toilet would not flush promised for shower curtain too be changed no one came. have photos for proof went out and bought cleaning goods no hair dryer felt we should have been given a better one there is basic but it should be at least clean could not recommend this to any one I could go on but what would be the point

review via Feefo.com

14 Jul 2013

Feefo rating: double plus Service:

Reserve Apartments were excellent

Feefo rating: single plus Product:

When arrived, bed wasn't made and no clean towels so had to buy my linen and towels for the stay. But otherwise everything else was great.

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08 Jul 2013

Feefo rating: double plus Service:

Very quick and efficient!

Feefo rating: double plus Product:

Very nice place.

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