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Reviews of The Lochside House Residence

independently rated: 100%The percentage of all customers leaving a review on Feefo.com who rated the product either 'good' or 'excellent' based on 6 user reviews of The Lochside House Residence
14 Oct 2019

Service:

They were courteous and clear in their booking service, which resolved the cancellation problem I faced when the initial firm went into liquidation.

Product:

The house was perfect for location, and for our size of party.

However, we felt some areas of the house needed a more thorough cleaning - sticky kitchen doors, the dining table, dirty marks on the sofas and lots of cobwebs at ceiling height.

Our response

Service rating : Thank you for taking the time to leave a review. We are glad you found our service efficient and straightforward and enjoyed your stay. We hope to welcome you back again soon!


Product : I am sorry to hear about the issues you faced whilst your stay. Your comments have been passed onto the property manager to investigate and any issues found will be rectified .Despite these issues, I do hope that you enjoyed your time in Edinburgh.

review via Feefo.com

01 May 2019

Service:

Everything was straight forward from start to finish. We would definitely consider using Reserve Apartments again.

Product:

We were having a surprise family get together.The house and gardens were excellent, spacious and very well equipped.The location was fabulous and within a short taxi or bus journey into the city. I can highly recommend this property. If in the city I would use it again.

Our response

Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay at the stunning Lochside House Residence! We are so pleased to hear that you found us easy to deal with and we hope to welcome you back again soon!

review via Feefo.com

15 May 2018

Service:

Excellent service, Karen met us with the keys to Loch side Residence Duddingston and brought us fresh milk which was a lovely gesture. We were given a quick tour and made to feel very welcome. Karen was only a phone call away should we need anything during our stay. We left some items in the property on our departure, Karen headed straight there to recover the items and she sent them to us in post. Phew! Security deposit was returned quickly and with no hassle. Thank you Karen for your super customer service.

Product:

Lovely bright spacious big house, very well equipped and in the most super location for a stay in Edinburgh.
Bed linen and towels all fresh and nice quality. Nice fresh decor. Lovely garden which is private and nice and sheltered.
Super space for a larger family/group with big fridge freezer and large dining table and chairs. There is also a high chair should you need one. Lots of pots and dishes for cooking, plenty of glasses etc.

review via Feefo.com

25 Jun 2014

Service:

I found the service from Reeves Apartments to be excellent.

Product:

The house was beautiful. Well equipped and in a lovely location. Only slight draw back was the parking as that road is in constant use and thus parking was a bit difficult .
Thanks

review via Feefo.com

24 Oct 2013

Wonderful apartments and very good service before arriving.

review via Feefo.com

05 Jul 2013

Service:

All queries dealt with promptly

Product:

Excellent House - met our requirements exactly. Very well equipped (apart from glasses). Glorious position right by Holyrood Park. Would highly recommend.,

review via Feefo.com

Guestbook reviews

I would recommend this house to everyone. We stayed for a week, and it`s the perfect place to stay. Clean, Quiet, 5 bedrooms and 3 bathrooms and perfect place for self-catering. (although be sure to visit the lokal pub - said to be the oldest in Edinburgh, and you can also get very good food there). From the living room you have a wonderful view to Holyrood park, where you can almost spot Arthurs seat. We rented a car, but ended up walking to the city center - it`s a lovely walk through the park - about 35 minutes to the parliament ang Holyrood castle- the start of the Royal mile. There are also very nice golf courses nearby. Be sure to visit the Kirk - just one minute up the road. We were lucky enough to visit during easter, and although we are not all regular church goers - this church is a must. Lovely atmosphere, almost 900 years old. Taxi to the airport is about 25 pounds for a 6 seater and takes about half an hour. Just 5 minutes walk from the house is a tesco that will provide basic food ( we ended up driving to a larger store). The bus stop is one minute walk from the house and takes about half an hour to the city center (Princess street) All in all - the perfect place for our holiday.

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The Lochside House Residence

Excellent. Exactly met the needs of the three generations of our family.
Wonderfully well equipped with more towels than we could ever have used.
Lovely secure garden in a glorious setting. We know Duddingston well and really like the area and its accessibility to the Royal Park.
A near perfect place for us and we would definitely highly recommend this house.

The Monteaths, Surrey

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The Lochside House Residence

Very good value!
The house itself was set in a lovely location. Decor of the house was very modern. Spacious for 7-8 people to sleep comfortably. The kitchen had all the facilities you'd need and there were dishwasher tablets in order for us to use the dishwasher.
The bathroom was of an ample size.
The service from The Edinburgh Address was brilliant.
Deepa Mistry-Patel Southampton

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The Lochside House Residence

The accommodation represents very good value.
Spacious, flexible and comfortable, even on an extremely cold weekend. A great venue for a family get together
The service provided by The Edinburgh Address was all very efficient.
Michael Faye U.K

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The Lochside House Residence

Old Church lane was very good value and perfect in every way.
The property was excellent and the accommodation was well set out.
The service was excellent....prompt, helpful..will use again and will recommend. Erin was great.

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The Lochside House Residence

The property was in a good position within walking distancen to the City.
The house was very well equipped the bedrooms were lovely.
The pub down the road was lovely the staff very friendly and the food was fab.
I thought the service from the Edinburgh Address was excellent.
Anne Wooley

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The Lochside House Residence

Very good value
Lovely accommodation. We had everything we needed.
Wonderful place in a wonderful neighborhood.
Very roomy. Great kitchen for cooking. Great access to hiking. Good value to take taxis to town.
Catching the bus was easy for those with no mobility problems.

- Myra Wychoff Dallas Texas

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The Lochside House Residence

An extremely, clean, inviting and spacious house.

Lovely open plan style and the corner patio doors opening onto the garden give an enhanced feeling of space.

All our dealings with the office staff at The Edinburgh Address have been friendly and efficient. Erin has been particularly helpful - thank you.

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The Lochside House Residence

Very good value. A beautiful house which is extremely well- appointed. The conversion has been really well done without losing the character of the house. It was very comfortable, light and bright and was ideal for us as our daughter was getting married at the Kirk opposite. The service provided [from The Edinburgh Address] was excellent - friendly and helpful throughout. The first positive point was that you kept your promise to notify us when rental dates on the property we wanted were released, and every query we had was answered promptly.

- Linda, UK

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The Lochside House Residence

The house is beautiful with an amazing aspect of Arthur's Seat. Decor and attention to detail very impressive. Ideally situated for making the most of all Edinburgh has to offer. Cannot fault [the service from The Edinburgh Address], efficient and quick to respond to all enquiries.

- Susie, England

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The Lochside House Residence

The accommodation was perfect for our family, there were 9 adults and an 18 month old and we stayed for a week. We had more than enough room, with the bedrooms upstairs having en suites it didn't feel like everybody was on top of each other. The closed off garden is a perfect place for children to play and more than big enough for the family to have a very enjoyable BBQ. The house is in a beautiful area and provides a really enjoyable walk through Holyrood Park to the Royal Mile (approx 20mins). The pub around the corner from the property has a fabulous restaurant with a lovely bit of history attached to it (being the first ever public house opened in Scotland). We had a fantastic holiday and are already looking at booking again. The property is beautiful and in a fantastic location. Has everything you could think a real home from home. I have had a fantastic service from The Edinburgh Address from start to finish. A lot of it was done via email as the holiday was booked as a surprise but any questions were answered promptly and Erin was very helpful throughout. I did inquire if the property had a BBQ but I was told unfortunately not. However to my surprise on our arrival sure enough there was a little BBQ in the back garden, either way thank you. And thank you for a wonderful holiday.

-The Frain family, England

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The Lochside House Residence

Great first impression. It is well decorated and kitted out. Fantastic layout which is ideal for a group staying.

-S.Grandfield

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The Lochside House Residence

Lovely setting and well equipped property.

[The service from The Edinburgh Address was] excellent.

J. Paterson

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The Lochside House Residence

Accommodation was ideal for our purposes. We were attending a Christening at Duddingston Kirk. Lovely setting and well equipped property.

[The service from The Edinburgh Address was] excellent.

J. Paterson

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The Lochside House Residence

Just wanted to say a big thank you for providing such a beautiful house. We really did enjoy our weekend in Edinburgh and I will be recommending your company and that house to my friends. We will certainly be booking with you again.

Colin Stewart

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The Lochside House Residence

We had a wonderful time in Edinburgh, the house was amazing and lived up to every expectation. The house was exactly as described and offered all the facilities needed for a highly enjoyable weekend away.

Simon Justice

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The Lochside House Residence

Very good accommodation to stay. It's satisfactory to have a time with friends or family to relax. Surrounding landscape is also fantastic, good to walk, nice pop to go nearby, beautiful lake and garden to visit.

[Service was] Very impressive!. Staff and owner was very kind, and can give me immediate reply for any enquiry and demand.
Byung Sun Lee October 2010

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The Lochside House Residence

"Really enjoyed staying here. The property is easy to live in and is well-equipped. It has been renovated very well and is in a great position.
Everyone is very friendly and helpful. We would definately book with them again - and again."

S. Lacey, UK

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The Lochside House Residence

"The house is stunning. There were 8 of us in total as part of a wedding party and there was plenty of space for 4 adults and 4 children. The house is very well equipped, with sufficient crockery & cutlery etc for a large number of guests. The large dining area and equally large living room made it very relaxed. Property was clean, beds were comfy with plenty of linen and towels provided. Free unlimited on-street parking directly outside. Also, the use of free wi-fi was great as we had taken a laptop and could check the weather, things to do, plan routes etc. The house is in a great location and climbing Arthurs Seat proved a good way of allowing the children to let off steam. The house is a gentle 30-minute walk into Edinburgh. Would definitely stay here again if we were travelling in a large party - highly recommended for 2 families.
Nice easy access to the property by means of the keysafe - great idea when you're not sure what time you will arrive."

K. Hitchings, UK

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The Lochside House Residence

Superb...loved it great location and fantastic house

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The Lochside House Residence

"Accommodation was 1st class, would highly recommend the property to anyone planning a trip to Edinburgh.
1st class service from Edinburgh address, everything went very smoothly with no hiccups."

C. Millar, Northern Ireland

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The Lochside House Residence

"[...] accommodation was great for us, open plan was brilliant for our son and so was the garden.
Very good service leading up to our holiday in your property."

F. Braithwaite, UK

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The Lochside House Residence

"Spacious, clean and well located."

R. Bryant, UK

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The Lochside House Residence

"A lovely house."

R. Waters, Spain

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The Lochside House Residence

"Very good. High standard. Good facilities and location to centre of town."

C. Stewart, UK

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The Lochside House Residence
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