Service:
Customer service was good. They kept in touch via email before and during our stay. correspondence was always polite and instructions to enter the property etc were clear.
Product:
Was it value for money? No. This was overpriced for what you get and should be rated only as a 2 star accommodation. I've given 3 stars in this review only because the accommodation is in a great location for Castle, Royal Mile and other old town sites. The apartment itself was small, but enough for the two of us. The bed was comfortable.
On entering the property a strange unpleasant odour greeted us. There was no room in the wardrobe to hang my dresses because it is used as a store cupboard for heaters, ironing board and the hoover. The carpet is old and loose in places. The shower cubicle needs a good blitz of mould and mildew remover. There wasn't enough space to hang the towels in the bathroom and could do with a hook on the back of the bathroom door. Living area was fine, but the kitchen was full of junk above the units and looked untidy. It is such a shame as the place has so much potential if it were given a little makeover. It doesn't come close to some of the other apartments available in this complex.
I would definitively consider staying here again if it was given a makeover, but I wouldn't choose this place again for the same price as it is now.Our response
Thank you for taking the time to leave feedback. We are glad you enjoyed your time in Edinburgh and made the most of the property's central location. We are sorry however to hear that you do not feel this apartment was value for money. Thank you for your comments on where changes can be made - we are currently in touch with the Property Owner regarding improving the property and will pass your comments onto them as part of this. We hope to welcome you back to our city again soon.
review via Feefo.com