Reviews of Jura Apartment

Service:

Everything ready for us earlier than we hoped

Product:

Super apartment ideally located

Our response

Thank you for taking the time to post your feedback. Its great to hear that the apartment was ideally located for your trip and that you were able to check in early. 

We hope to welcome you back to Edinburgh in the future!

Service:

Very efficient and helpful. Correspondsnce very prompt

Product:

Clean
Well stocked
Large rooms
Warm
Wifi great
So quiet and peaceful.
No problems with noise
Great location for walking to town and shops etc
Thank you. We would recommend you to family / friends

Service:

good service

Product:

Cons: the apartment was not clean at our arrival, the kitchen equipment is inferior and not adequate for 5 persons. One of the bathrooms had an awful musty smell. The fittings and furnishings are low-budget. The mattrasses are very bad.
At the time of our stay, there was an extremely loud building site right beneath the apartment 7a.m. to 7p.m. mondays to saturdays. This will surely go on for the next months. The owner did not offer any reduction or adequate alternative apartment. We stayed for two weeks.
Pros: central location, private parking, large bright apartment.

Our response

Thank you for your feedback. As with all reviews, your comments were passed on to the property owner, who asked me to respond with the following:

"We are exceptionally saddened to hear that we did not live up to your expectations. We appreciate your feedback and you can be assured we strive to provide our customers with the best possible accommodation.

We were surprised with your response as we were aware of the issue you had with the construction but disappointed that you did not bring to our attention your other complaints. We did offer alternative accommodation away from the construction but unfortunately you refused the offer without viewing the beautiful property. The construction is due for completion in mid-September – and unfortunately we have no control over this. There is a large amount of construction occurring in Edinburgh at present, including the Tram way, so we feel fortunate that there is minimal disruption created here. We are very sorry that the construction impacted your holiday – I can assure you that construction was not underway when you originally booked the property.

I have personally conducted an audit of the apartment to review the equipment. Although we feel that there is an adequate amount of utensils for a party of up to six people we have increased these numbers to improve future customer experience.

We have taken on your feedback regarding the mattresses. Mattresses are replaced on a regular cycle and I have brought the replacement forward as they were due for replacement at the start of September 2014. We have been exceptionally busy this period and this may have led to additional wear. All new guest will be experiencing the comfort of new mattresses.

Again we are devastated that we did not live up to your expectations but hope that your feedback and our subsequent upgrades will ensure future guest have the wonderful stay that promote."

Service:

Good efficient service. Reacted well to problem listed below

Product:

Spacious, clean apartment in good location. Only problem was one of the toilet flush didn't work on our arrival but this was soon fixed.

Service:

N/A

Product:

However you need to replace the mattresses or purchase some type of tempurpedic cover. We had to use the additional comforters to soften the bed.

Our response

Thank you for your positive rating, I'm glad that you enjoyed your stay. I wanted to let you know that your feedback has been passed along to the property manager.