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Reviews of The Cumberland Street Residence No. 1

independently rated: 66.7%The percentage of all customers leaving a review on Feefo.com who rated the product either 'good' or 'excellent' based on 4 user reviews of The Cumberland Street Residence No. 1
25 Apr 2019

Service:

The apartment looks nicer in the pictures than once there.

Cleaning was really bad, under the bed, toilet, extractor fans....this was reported and even though the agent was very prompt on his replies no action was taken or even asking if they could re-attend ( pictures were sent)

Product:

easy to book however the damage deposit refund was not processed on the departure date but only 3 days later

Our response

Thank you for taking the time to leave feedback. We are disappointed to hear that this property did not meet your expectations. We have brought this to the attention of the property manager and will make sure that the necessary steps are taken to improve service in the future.
In terms of the damage deposit, it is stated that the refund is processed within 5 working days of departure and is processed through an automated system - this is to allow the cleaning team time to thoroughly clean the property and to take account of any damage sustained, and provide a price of repair/replacement. Thereon, depending on your bank, it may take up to 3 days to appear in your account and unfortunately we do not have control over this. Despite this, we hope you could enjoy your time in Edinburgh.

review via Feefo.com

30 Jan 2019

Service:

Great service and a really easy to use website. The property was fantastic. Couldn’t have been any easier, will definite use Reserve again and recommend you do too.

Product:

Great property. Really enjoyed.

Our response

Thank you for taking the time to leave a positive review. We are delighted that you found our service and website quick and efficient, and also that you enjoyed this property. We hope to welcome you back to Edinburgh soon!

review via Feefo.com

30 Jan 2019

Service:

No complaints!

Product:

We loved this apartment, as it ticks all the boxes. Cosy yet spacious, central yet quiet, luxury yet great value. It was perfect for a quick weekend in Edinburgh, as you're so close to everything you'd want to see, so no time wasted with travelling around. We visit Edinburgh a lot and it was great to not be part of a communal stair, and to have a bit of outdoor space... not that we could really sit outside in January! The whole place felt really private, and well maintained, and we couldn't have asked for more. Little touches like umbrellas and bags-for-life were really nice, and extra blankets and nice hand soap etc. We couldn't believe we could park for free during our whole stay, as the on street spaces aren't charged from Fri night until Mon morning, but no tickets so that's fantastic! All in all we will definitely be back!

Our response

Thank you for taking the time to leave a positive review. We are delighted that you enjoyed this property and the personal touches provided. We look forward to welcoming you back again soon!

review via Feefo.com

20 Aug 2018

Gebucht hatten wir eigentlich ein anderes Apartment. Aufgrund eines Wasserschadens wurde uns diese Wohnung als Alternative angeboten. <br />Etwas kleiner zwar, aber für unsere Zweck perfekt und auch von der Lage zum City Center besser. Einziges Manko: Im Badezimmer gibt es keinen Stecker, so dass mann zum Rasieren improvisieren musste und das Föhnen der Haare ebenfalls nicht im Bad stattfinden konnte. Dennoch gut bis sehr gut!

review via Feefo.com

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