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Reviews of The Lothian Road Residence

independently rated: 100%The percentage of all customers leaving a review on Feefo.com who rated the product either 'good' or 'excellent' based on 5 user reviews of The Lothian Road Residence
13 Oct 2020

Service:

Very professional, the apartment was clean and access was easy. There was adequate heating, the apartment was light and spacious and the price was fair.

Product:

The location is fantastic, even with a view of the castle in the kitchen. Big windows for lots of light and all mod cons.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and enjoyed the view of Edinburgh Castle from the kitchen. Heating is always a must for an autumn stay in Edinburgh! We look forward to welcoming you back again soon

review via Feefo.com

21 Nov 2018

Service:

Good information,no problems to get the key.The flat was nice,but the stairwell was very dirty, dark and a problem

Product:

The stairwell was dirty, dark in the evening and we don't like to use it.The flat was nice with a good kitchen, comfortable bedrooms. The bathroom was small but clean. We like to stay there.Please clean the stairwell....

Our response

Thank you for taking the time to leave feedback. We are glad you found the check in process straightforward. Thank you for bringing the communal stairwell to our attention, we will pass this onto the property manager for review. It's great to see another guest enjoy their stay and we hope to welcome you back soon.

review via Feefo.com

16 Apr 2018

Service:

Really easy to book and were quick to help with a few questions I had about payments.

Product:

Awesome apartment in a great location. There are loads of restaurants, bars, supermarkets, Starbucks etc on Lothian Road itself, then you are also just on the corner of the Old Town and about ten minutes walk from the New Town.

Everything was really clean and looked just like it does in the photos. Easy to arrange arrival and Calum was available when we had annoying questions!

review via Feefo.com

25 Mar 2018

Service:

Beautiful little flat on the third floor of this historic building.

There is a self service check in (with assistance!) and three double bedrooms.

The flat is certainly worth the the three storey climb where it’s spatious, clean and ample room for six people. Whilst you may have to be efficient with the single bathroom the historic setting and views of Edinburgh life add to the charm. We enjoyed sitting on the wide windowsills and watching Edinburgh go by.

The area around is full of interesting restaurants and theatre with a small corner shop on the ground floor.

Great for a weekend away and would love to go back. It was so nice we almost didn’t want to explore the city.

Product:

As mentioned in the purchase experience this is a beautiful flat right in the heart of Edinburgh. It was clean spacious and very stylish. We would certainly go back!

review via Feefo.com

06 Aug 2017

Service:

Great service overall - good communication and enquiries were responded to quickly. I wasn't happy to pay a late check in fee when it turned out that a lock box was available. Our flight was severely delayed so we were never met in person. But we had to pay a late check in fee even though the keys were left in a lock box at the front door. That would have suited us just fine regardless of the flight delay.

Product:

Overall the flat was excellent. Great location, very clean and well prepared, lots of amenities like laundry and a well stocked kitchen. There was plenty of room for the 5 of us to spread out and we enjoyed our time. There were a few things that weren't up to our expectations. The first two are somewhat difficult to address - the entryway is a little off putting - at first sight it is quite depressing and it doesn't get better in the day light. The second issue is the slant of the floor in the flat itself - it is quite drastic and made the bed in the front room difficult to sleep in due to the pitch of it. The one major improvement that I would encourage is to purchase better mattresses - I slept in two of the three beds and the mattresses were so hard that I had a difficult time sleeping. I woke up stiff every morning.

Our response

Many thanks for taking the time to post your feedback. I am glad to hear that the apartment was in a good location for your group and that you were happy with the amenities. Regarding the communal area, this is typical of a traditional Edinburgh tenement unfortunately. We have had no feedback on the slant however this will be looked into and improved if appropriate. 

review via Feefo.com

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