Overall
Approval
95%
out of2433total reviews ofwww.reserveapartments.co.uk

Guest Reviews

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The Lochend Park View Residence

24 Jun 2013 07:06

Service Feefo rating: double plus

The Reserve team was extremely polite and could not have been more helpful. 😊

Product Feefo rating: double plus

The apartment and facilities were of a very high standard. We were very comfortable. The apartment manager was also extremely helpful and welcoming. She went out of her way to make us feel at home. Highly recommend this apartment.

The South Learmonth Gardens Apartment

23 Jun 2013 11:06

Service Feefo rating: single plus

Straightforward process and good communication thank you.

Product Feefo rating: double plus

A lovely appartment, well fitted and good location within reasonable walking distance of the city centre. We had a lovely stay, thank you.

The Royal Mile Residence

19 Jun 2013 09:06

Service Feefo rating: single plus

Very helpful

Product Feefo rating: single plus

Didn't sleep due to constant traffic and noise. Apartment comfortable and clean but would benefit from heavy curtains and double glazing to keep out light and noise.

The St Mary's Street Residence

18 Jun 2013 06:06

Service Feefo rating: single plus

:)

Product Feefo rating: single plus

Nice little apartment! St Mary's Street is a wee bit noisy for traffic, but its a perfect location for being close to the Royal Mile. The apartment was clean and comfortable - my only complaint was the Internet wasn't working (password supplied did not work). Otherwise - great flat!

Our response

Thanks very much for your feedback. I'm very pleased to hear you enjoyed your stay, and wanted to let you know that I've passed your feedback about the Internet password along to the property manager. Thank you for letting us know.

The Broughton Road Residence

17 Jun 2013 10:06

Service Feefo rating: single plus

There was clear correspondence before the stay with all the relevant information.
However, we did have a couple of issues with the apartment so we rang the property manager. Unfortunately he never rang back and I had to phone the office. The member of staff was helpful and helped us to resolve the main issue but I didn't think it was very good service that the appointed person didn't return my call and I had to make 3 phone calls whist on holiday.

Product Feefo rating: single plus

The apartment was pretty much as described. Great location and a great base for exploring the city. We also discovered it's on a tourist bus route so we could incorporate getting back with a tour bus ticket. It was quiet and spacious.
However the issues we had were finding the switch for the shower, no where near the bathroom, we didn't actually find it until the second evening. The living room hadn't been cleaned very well - crumbs all over the window seat and rug. And the bed base is broken, giving the bed a distinct falling away effect!

Ratcliffe Terrace Apartment

16 Jun 2013 12:06

Service Feefo rating: double plus

excellent and quick communication. It could not have been easier

Product Feefo rating: double plus

The apartment is really nicely decorated and comfortable. Its a great location, just passed the meadows, would definitely use it again if looking for somewhere to stay in Edinburgh

The David Hume Residence (Edinburgh)

12 Jun 2013 06:06

Service Feefo rating: double plus

Excellent service, very efficient.

Product Feefo rating: double plus

Excellent apartment in all areas.

Murano Place Apartment

11 Jun 2013 11:06

Service Feefo rating: double plus

Easy to book,happy with service

Product Feefo rating: double plus

Good location,very comfortable apartment,every think you need

The Royal Mile Residence

08 Jun 2013 01:06

Service Feefo rating: single plus

Booking and payment straightforward and easy.

Product Feefo rating: single plus

Flat was clean and generally as expected. Plenty of hot water for kitchen and shower . However, sofa bed in living room could be more comfortable (more padding needed) and lack of privacy getting out of the shower straight into the hallway did present difficulties. Good value for money but not suitable for older people because of the number of stairs.

The Lochend Park View Residence

06 Jun 2013 05:06

Service Feefo rating: double plus

Easy to book, very quick and helpful

Product Feefo rating: double plus

Fantastic flat!!

The Cowgatehead Residence

05 Jun 2013 01:06

Service Feefo rating: double plus

Well organised and prompt communication

Product Feefo rating: single plus

Nice apartment in the heart of the old town, if you're want a central location at a good price then look no further!

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