Overall
Approval
96%
out of2361total reviews ofwww.reserveapartments.co.uk

Reviews

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The Ocean Drive Residence (Edinburgh)

18 Sep 2019 07:09

Service

Great service from reserve, We booked only 3 days before our visit but process was completely smooth. Communication in regards to meet and greet was great. Tony was also great when we had a concern after we left. Have another apartment booked in a couple of months time to visit with family so hoping we have an equally great experience.

Product

The apartment was fantastic. It’s in a great quiet location but within walking distance to great restaurants and bars in Leith and also minutes to the transport links. The apartment is equipped with everything you need, it’s homely, clean and well maintained, the owners clearly have pride in their residence and look to make guests feel comfortable and at home. i look forward to visiting again soon.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Tony was helpful. We look forward to welcoming you back for your next stay very soon!

The Metropole Residence (Glasgow)

12 Sep 2019 03:09

Service

Good location, good service and everything was excellence.. thomas was great, on time, provide clear explanation. Maybe should consider for internet / wifi xcess..

Product

Well communicate with the client..

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed meeting Thomas. Thank you for your comments - we have passed them onto the property owner who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back to Glasgow soon!

The Hopetoun Penthouse Residence

01 Sep 2019 09:09

Service

Booked last minute, excellent communication from the start given all the required information. Property was lovely and clean and damage deposit refunded quickly after holiday. Great service all around.

Product

Large property, plenty of space for 8 adults. Clean and well equipped. Good location to walk into the City and quiet in the evening.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of all the facilities in the apartment. We look forward to welcoming you back soon!

The Watson Crescent Residence

30 Aug 2019 08:08

Service

Very nice apartment in Watson Crescent Edinburgh. Bright, airy and convenient in a quiet area

Product

Bright airy apartment convenient for bus services

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the nearby bus routes. We look forward to welcoming you back soon!

The West End Residence

29 Aug 2019 08:08

Overall

Posizione centrale e vicina a mezzi di trasporto pubblico. Appartamento molto luminoso e curato nei dettagli.

Our response

Grazie tante per i commenti. Siamo lieti che tu abbia trascorso un buon soggiorno e abbia sfruttato al massimo i trasporti pubblici di Edimburgo. Non vediamo l'ora di darti il ​​benvenuto presto!

Thistle St Lane, 250 metres to Princes Street-parking included

29 Aug 2019 06:08

Service

Everything was exactly as depicted--all materials present, all in good working order, and a central location to Fringe. Staff was efficient and helpful. Deposit was returned quickly.

Product

Nice place--although carpeting should be replaced. All materials for a comfortable stay were present. Nice amount of living space. Quite central to Fringe & International Festival.

The Hart Street Residence No.2

24 Aug 2019 09:08

Service

Efficiently met as we arrived by train from London. Everything in the apartment worked perfectly, rooms very comfortable and the location extremely quiet.

Thanks very much

Product

Very good - perfect location for the Fringe shows.

Our response

Thank you for taking the time to leave feedback. We are delighted you had a good stay and made the most of the apartment's fantastic location during the Fringe. We look forward to welcoming you back soon!

The Bellevue Crescent Residence

23 Aug 2019 08:08

Service

Reservation process, payments, and return of deposit was seamless. The meet at the apartment and orient was also great. He was very clear and informative and returned quickly when we requested more towels.
The apartment was spotless and wonderfully located. Quiet at night, yet a close walk to all Edinburgh has to offer.
We cooked two big dinners in the chef style kitchen. It was amazing.
Highly recommend . Thank you for the hospitality.

Product

Perfection- a great holiday for all.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that our property manager was helpful and prompt when issues arose. We look forward to welcoming you back soon!

The Cruickshank Residence

23 Aug 2019 08:08

Service

Lovely apartment, very close to bus routes, easy access into city centre & zoo. Great apartment, has everything you need for a great stay. Host was very nice and helpful with all the local knowledge, and recommending a few eating places. We had a great stay and would be happy to return and also to recommend to family and friends.

Product

Lovely apartment , very comfortable , in a great location

Our response

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and found your host helpful. We look forward to welcoming yourselves or your family and friends back to Edinburgh soon!

The Haymarket Terrace Residence

22 Aug 2019 10:08

Service

Everything went smoothly

Product

Nice apartment, well equipped,good location and well equipped.
Needs a new plug for the bath.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay in the apartment and enjoyed its fantastic location. Thank you for your comments - we have passed them onto the Property Manager who will take the necessary steps to improve the service for future guests. We look forward to welcoming you back soon!

The Edmonstone's Close Residence (Edinburgh)

21 Aug 2019 02:08

Service

Excellent service and communication.

Product

Great location, very clean and well equipped. My luggage was lost by the airline so the little extras in the apartment were much appreciated.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and made the most of the facilities in the apartment - always a great help when you lose your luggage! We look forward to welcoming you back soon

Cranston Street

19 Aug 2019 05:08

Service

Flat 3 , 1 Cranston Street which we rented through Inner City Let’s was a great disappointment. It was not being managed properly and had elderly, dirty uncomfortable beds. The kitchen was ill equipped and everything was generally tatty! Don’t book with this company

Product

Overpriced and poorly run. Old equipment , poorly maintained and dirty

The Corstorphine Residence No. 1

14 Aug 2019 10:08

Service

The apartment was very clean and comfortable, very well equipped and in a very quiet location. We were met by David on arrival and everything we needed to know was explained. He also took time to give us the benefit of his local knowledge and experience re all things Fringe and other things of interest in Edinburgh. We chose the location due to its proximity to the Zoo which was only a short walk away. But the bus into the City only took just over 10 minutes, cost £1.70 each way and was every few minutes. A taxi back from the City was £11. We really enjoyed our stay and would definitely stay again when we return to Edinburgh.

Product

Perfect place to stay in Edinburgh

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed this apartment's great location by the zoo. We look forward to welcoming you back soon!

The Ocean Drive Residence (Edinburgh)

14 Aug 2019 07:08

Service

We enjoyed our time in the apartment. The house was very cosy and everything you needed.It was a great location for everywhere we needed. Lots of great places to eat nearby and we even had a Chinese Meal delivered to the apartment and it was yummy.Beds were comfortable and toiletries were supplied. We will definately go back.

Product

It was a bit expensive but maybe because it is The Fringe in Edinburgh. They also took a £200 breakage charge so don't worry you do get it back but ours took 8 days to get back into our account.

Our response

Service rating : Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed your stay at The Ocean Drive Residence in Edinburgh. We look forward to welcoming you back soon!
Product : I'm sorry that the refund of the deposit took long as sometimes the banks can take up to 3-5 working days to process the payment after we issue the refund.

The Cruickshank Residence

14 Aug 2019 02:08

Service

Stephanie is the definition of hospitality! From the welcoming email, to the offer to make dinner reservations during the height of the Fringe, and laying in an initial supply of groceries; she was very welcoming and focused on our having a good stay

Product

Clean, quiet, new modern, and right on the bus line to get us around town!

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Stephanie was very welcoming and helpful. We look forward to welcoming you back soon!

The Holyrood Road Residence

13 Aug 2019 04:08

Service

Great apartment - good service - enjoyed our stay.. Very minor point - a pair of kitchen scissors and some oven gloves would be useful.

Product

Good value given the mixed quality and pricing at fringe time

Our response

Thank you for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed the Fringe. We have passed your comments onto the Property Manager who will take the necessary steps to add the extra utensils in the kitchen. We look forward to welcoming you back soon!

The Lochend Park View Residence No.3

08 Aug 2019 08:08

Service

Comfortable apartment, close to transport and supermarket. Easy check in process. Nice outlook onto park.

Product

Comfortable apartment, everything as described.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed the lovely views from the apartment. We look forward to welcoming you back soon!

The Fettes Castle View Residence

05 Aug 2019 12:08

Service

Highly recommend the apartment we were in. We were met on arrival by Tony who kindly showed us around the apartment, giving us any info we might need and the keys. Our apartment was so well equipped and very tastefully decorated. Modern, light, airy and plenty of space. Excellent that we had our own parking space within the carpark. The pictures on the website really did match the actual accommodation (which is not always the case when booking accommodation online! )

Product

Wasn't the cheapest accommodation we've been to within Scotland but it was worth it for the gorgeous apartment and plenty of space for the family to chill out for a weeks holiday.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and made the most of the on site parking. We look forward to welcoming you back soon!

The Leamington Road Residence

01 Aug 2019 07:08

Service

Great location. Bright apartment. Fully renovated with great taste. Ideal for my wife and I (54 & 55). Thanks to Val for arranging a free car park (impossible to find a parking at reasonable price close to the flat. We did not use our car during our stay.

Product

No surprise. First use without difficulty (from France)

Our response

Thank you very much for taking the time to leave feedback. We are delighted you had a great stay and that Val was able to help you with the car parking. We look forward to welcoming you back soon!

The Brunswick Street Residence

30 Jul 2019 09:07

Service

Simple, efficace, chaque étape est détaillée clairement.

Product

Great location, close to the city center and free parking places, many shops. Big apartment, comfy, each room is nice, airy.
The kitchen is big and nice. It lacks a few necessary items though : dishwasher and toaster can’t be used, pans are scarce. Last but not least, a real coffee machine is definitely necessary.
All this doesn’t trump the really nice apartment, perfect for 4 to 6 people.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the property's fantastic location. We are sorry to hear that you came across some issues - we have passed these onto the Property Manager who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back soon!

The Watson Crescent Residence

26 Jul 2019 07:07

Service

Flat nice and clean, plenty of stuff in the kitchen for cooking, good wifi, washing machine, TV. So after 2 days I decided to book another week. Plenty of buses to go everywhere in Edinburgh but anyway if you like to walk in about 20 minutes you are in the city centre. Plenty of shops as well. Quiet so good sleep. The manager Tony very helpful, kind and fast to reply to all my requests

Product

Everything was ok as I was expecting

Our response

Thank you so much for taking the time to leave feedback. We are delighted to hear that you enjoyed your stay so much you decided to book another week. We look forward to welcoming you back again in future!

The Dean Path Residence

24 Jul 2019 06:07

Service

Location is great, property manager was right on time and very friendly.

Product

Rate for 8 nights was more than fare.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed meeting our property manager. We look forward to welcoming you back soon!

The Quartermile Residence No.2

11 Jul 2019 06:07

Service

The apartment was in a perfect location, clean and spacious.

We were met promptly and Magda gave us all of the information we needed.

Product

The booking process was excellent as clear and concise information was given when we completed the online forms.

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Magda was able to help you with information. We look forward to welcoming you back soon!

The Lynedoch Place Residence

10 Jul 2019 03:07

Service

Our representative in Edinburgh was wonderful. We requested access to the apartment at off hours and we are so appreciative of how it easy it was to arrange. She texted us shortly after we landed and met us at the flat to show us around. Her recommendations of where to take the kids were bang on.

Product

The flat was so cozy! We were travelling with two young children and the flat was absolutely perfect for us. The rooms were ample size, the beds extremely comfortable and everything was tidy and clean. We ate in a fair bit and the flat was walking distance to the markets and the kitchen had all the supplies we needed. This residence is also close to the Princes Garden/Playground which my children loved! We also loved being so close Dean Village and enjoyed a number of strolls around the village and along the waterway. We highly recommend this flat for a family, so easy to get everywhere because it's only a few metres to bus stops. A suggestion for future travellers ... pack a few laundry pods and facecloths.

Our response

Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the apartment's fantastic location. We are also thrilled that your property manager was able to give good recommendations. We have passed onto her your comments for things to introduce and she will take the necessary steps to make these improvements at the property. We look forward to welcoming you back soon!

The Hart Street Residence No.2

08 Jul 2019 12:07

Service

Very easy to book appartment. Friendly service

Product

Very comfortable flat. Perhaps needs new carpet in hall.

Our response

Thank you so much for leaving feedback. We are delighted you had a great stay and found the booking process easy. We have passed your comments onto the property manager who will take the necessary steps to make the improvements in the property. We look forward to welcoming you back soon!

The Castle Esplanade Residence

03 Jul 2019 02:07

Service

In my initial booking the agent went under and my reservation was cancelled. I asked Reserve to hold my booking while the details of my failed reservation got sorted out. They said they would, but they did not. I was fortunate to be able to re-book the same place. Otherwise, the service was very nice.

Product

Nice little apartment in a fantastic location

The Coates Gardens Residence

25 Jun 2019 03:06

Service

Easy website to use with good choice of properties.

Product

Great location just a walk away up from haymarket train station. Amazing size of living room! It's a good base to stay for going out and about exploring Edinburgh. Not far from tram stop or bus stops. Was met by christine who was pleasant and recommended places to see. Would book again

Our response

Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the apartment's fantastic location. We look forward to welcoming you back soon!

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