Holiday apartment specialists
Service
Clear and easy interaction with staff when I got a question. Very polite and friendly. Same for the owner. Would definitely use the service when coming back to Edinburgh!
Product
clean, easy to use, confortable and above all: the location!
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and found our staff very polite and friendly. We look forward to welcoming you back soon!
Service
The location could not have been better and Michelle was helpful.
Product
Brilliant location !!!!!!
Our response
Thank you so much for taking the time to leave feedback. We are thrilled that you had a great stay and made the most of the apartment's fantastic location. We look forward to welcoming you back soon!
Service
Simple and straightforward booking process. Great communication throughout. Wouldn’t hesitate in booking again!
Product
Clean, comfortable and modern throughout. Met our requirements.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and found our booking process easy to use. We look forward to welcoming you back soon!
Service
Great service from reserve, We booked only 3 days before our visit but process was completely smooth. Communication in regards to meet and greet was great. Tony was also great when we had a concern after we left. Have another apartment booked in a couple of months time to visit with family so hoping we have an equally great experience.
Product
The apartment was fantastic. It’s in a great quiet location but within walking distance to great restaurants and bars in Leith and also minutes to the transport links. The apartment is equipped with everything you need, it’s homely, clean and well maintained, the owners clearly have pride in their residence and look to make guests feel comfortable and at home. i look forward to visiting again soon.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Tony was helpful. We look forward to welcoming you back for your next stay very soon!
Service
Good location, good service and everything was excellence.. thomas was great, on time, provide clear explanation. Maybe should consider for internet / wifi xcess..
Product
Well communicate with the client..
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed meeting Thomas. Thank you for your comments - we have passed them onto the property owner who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back to Glasgow soon!
Service
Booked last minute, excellent communication from the start given all the required information. Property was lovely and clean and damage deposit refunded quickly after holiday. Great service all around.
Product
Large property, plenty of space for 8 adults. Clean and well equipped. Good location to walk into the City and quiet in the evening.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of all the facilities in the apartment. We look forward to welcoming you back soon!
Service
Very nice apartment in Watson Crescent Edinburgh. Bright, airy and convenient in a quiet area
Product
Bright airy apartment convenient for bus services
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the nearby bus routes. We look forward to welcoming you back soon!
Overall
Posizione centrale e vicina a mezzi di trasporto pubblico. Appartamento molto luminoso e curato nei dettagli.
Our response
Grazie tante per i commenti. Siamo lieti che tu abbia trascorso un buon soggiorno e abbia sfruttato al massimo i trasporti pubblici di Edimburgo. Non vediamo l'ora di darti il benvenuto presto!
Service
Everything was exactly as depicted--all materials present, all in good working order, and a central location to Fringe. Staff was efficient and helpful. Deposit was returned quickly.
Product
Nice place--although carpeting should be replaced. All materials for a comfortable stay were present. Nice amount of living space. Quite central to Fringe & International Festival.
Service
Efficiently met as we arrived by train from London. Everything in the apartment worked perfectly, rooms very comfortable and the location extremely quiet.
Thanks very muchProduct
Very good - perfect location for the Fringe shows.
Our response
Thank you for taking the time to leave feedback. We are delighted you had a good stay and made the most of the apartment's fantastic location during the Fringe. We look forward to welcoming you back soon!
Service
Reservation process, payments, and return of deposit was seamless. The meet at the apartment and orient was also great. He was very clear and informative and returned quickly when we requested more towels.
The apartment was spotless and wonderfully located. Quiet at night, yet a close walk to all Edinburgh has to offer.
We cooked two big dinners in the chef style kitchen. It was amazing.
Highly recommend . Thank you for the hospitality.Product
Perfection- a great holiday for all.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that our property manager was helpful and prompt when issues arose. We look forward to welcoming you back soon!
Service
Lovely apartment, very close to bus routes, easy access into city centre & zoo. Great apartment, has everything you need for a great stay. Host was very nice and helpful with all the local knowledge, and recommending a few eating places. We had a great stay and would be happy to return and also to recommend to family and friends.
Product
Lovely apartment , very comfortable , in a great location
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and found your host helpful. We look forward to welcoming yourselves or your family and friends back to Edinburgh soon!
Service
Everything went smoothly
Product
Nice apartment, well equipped,good location and well equipped.
Needs a new plug for the bath.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay in the apartment and enjoyed its fantastic location. Thank you for your comments - we have passed them onto the Property Manager who will take the necessary steps to improve the service for future guests. We look forward to welcoming you back soon!
Service
Excellent service and communication.
Product
Great location, very clean and well equipped. My luggage was lost by the airline so the little extras in the apartment were much appreciated.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and made the most of the facilities in the apartment - always a great help when you lose your luggage! We look forward to welcoming you back soon
Service
Flat 3 , 1 Cranston Street which we rented through Inner City Let’s was a great disappointment. It was not being managed properly and had elderly, dirty uncomfortable beds. The kitchen was ill equipped and everything was generally tatty! Don’t book with this company
Product
Overpriced and poorly run. Old equipment , poorly maintained and dirty
Service
The apartment was very clean and comfortable, very well equipped and in a very quiet location. We were met by David on arrival and everything we needed to know was explained. He also took time to give us the benefit of his local knowledge and experience re all things Fringe and other things of interest in Edinburgh. We chose the location due to its proximity to the Zoo which was only a short walk away. But the bus into the City only took just over 10 minutes, cost £1.70 each way and was every few minutes. A taxi back from the City was £11. We really enjoyed our stay and would definitely stay again when we return to Edinburgh.
Product
Perfect place to stay in Edinburgh
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed this apartment's great location by the zoo. We look forward to welcoming you back soon!
Service
We enjoyed our time in the apartment. The house was very cosy and everything you needed.It was a great location for everywhere we needed. Lots of great places to eat nearby and we even had a Chinese Meal delivered to the apartment and it was yummy.Beds were comfortable and toiletries were supplied. We will definately go back.
Product
It was a bit expensive but maybe because it is The Fringe in Edinburgh. They also took a £200 breakage charge so don't worry you do get it back but ours took 8 days to get back into our account.
Our response
Service rating : Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed your stay at The Ocean Drive Residence in Edinburgh. We look forward to welcoming you back soon!
Product : I'm sorry that the refund of the deposit took long as sometimes the banks can take up to 3-5 working days to process the payment after we issue the refund.
Service
Stephanie is the definition of hospitality! From the welcoming email, to the offer to make dinner reservations during the height of the Fringe, and laying in an initial supply of groceries; she was very welcoming and focused on our having a good stay
Product
Clean, quiet, new modern, and right on the bus line to get us around town!
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Stephanie was very welcoming and helpful. We look forward to welcoming you back soon!
Service
Great apartment - good service - enjoyed our stay.. Very minor point - a pair of kitchen scissors and some oven gloves would be useful.
Product
Good value given the mixed quality and pricing at fringe time
Our response
Thank you for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed the Fringe. We have passed your comments onto the Property Manager who will take the necessary steps to add the extra utensils in the kitchen. We look forward to welcoming you back soon!
Service
Comfortable apartment, close to transport and supermarket. Easy check in process. Nice outlook onto park.
Product
Comfortable apartment, everything as described.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed the lovely views from the apartment. We look forward to welcoming you back soon!
Service
Highly recommend the apartment we were in. We were met on arrival by Tony who kindly showed us around the apartment, giving us any info we might need and the keys. Our apartment was so well equipped and very tastefully decorated. Modern, light, airy and plenty of space. Excellent that we had our own parking space within the carpark. The pictures on the website really did match the actual accommodation (which is not always the case when booking accommodation online! )
Product
Wasn't the cheapest accommodation we've been to within Scotland but it was worth it for the gorgeous apartment and plenty of space for the family to chill out for a weeks holiday.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and made the most of the on site parking. We look forward to welcoming you back soon!
Service
Great location. Bright apartment. Fully renovated with great taste. Ideal for my wife and I (54 & 55). Thanks to Val for arranging a free car park (impossible to find a parking at reasonable price close to the flat. We did not use our car during our stay.
Product
No surprise. First use without difficulty (from France)
Our response
Thank you very much for taking the time to leave feedback. We are delighted you had a great stay and that Val was able to help you with the car parking. We look forward to welcoming you back soon!
Service
Simple, efficace, chaque étape est détaillée clairement.
Product
Great location, close to the city center and free parking places, many shops. Big apartment, comfy, each room is nice, airy.
The kitchen is big and nice. It lacks a few necessary items though : dishwasher and toaster can’t be used, pans are scarce. Last but not least, a real coffee machine is definitely necessary.
All this doesn’t trump the really nice apartment, perfect for 4 to 6 people.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the property's fantastic location. We are sorry to hear that you came across some issues - we have passed these onto the Property Manager who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back soon!
Service
Flat nice and clean, plenty of stuff in the kitchen for cooking, good wifi, washing machine, TV. So after 2 days I decided to book another week. Plenty of buses to go everywhere in Edinburgh but anyway if you like to walk in about 20 minutes you are in the city centre. Plenty of shops as well. Quiet so good sleep. The manager Tony very helpful, kind and fast to reply to all my requests
Product
Everything was ok as I was expecting
Our response
Thank you so much for taking the time to leave feedback. We are delighted to hear that you enjoyed your stay so much you decided to book another week. We look forward to welcoming you back again in future!
Service
Location is great, property manager was right on time and very friendly.
Product
Rate for 8 nights was more than fare.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed meeting our property manager. We look forward to welcoming you back soon!
Service
The apartment was in a perfect location, clean and spacious.
We were met promptly and Magda gave us all of the information we needed.Product
The booking process was excellent as clear and concise information was given when we completed the online forms.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Magda was able to help you with information. We look forward to welcoming you back soon!
Service
Our representative in Edinburgh was wonderful. We requested access to the apartment at off hours and we are so appreciative of how it easy it was to arrange. She texted us shortly after we landed and met us at the flat to show us around. Her recommendations of where to take the kids were bang on.
Product
The flat was so cozy! We were travelling with two young children and the flat was absolutely perfect for us. The rooms were ample size, the beds extremely comfortable and everything was tidy and clean. We ate in a fair bit and the flat was walking distance to the markets and the kitchen had all the supplies we needed. This residence is also close to the Princes Garden/Playground which my children loved! We also loved being so close Dean Village and enjoyed a number of strolls around the village and along the waterway. We highly recommend this flat for a family, so easy to get everywhere because it's only a few metres to bus stops. A suggestion for future travellers ... pack a few laundry pods and facecloths.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the apartment's fantastic location. We are also thrilled that your property manager was able to give good recommendations. We have passed onto her your comments for things to introduce and she will take the necessary steps to make these improvements at the property. We look forward to welcoming you back soon!
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