Holiday apartment specialists
Service
Very easy to book no problems.
Product
Excellent. Creaky floor boards but apart from that very good.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and easily found your way through our booking process. Receiving 5*'s is always excellent to see! We look forward to welcoming you back again soon
Overall
Absolutely fantastic service, cleanliness and communication. Well looked after apartment and the host Stephanie is brilliant at keeping in touch and making sure that everything runs smoothly.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and that Stephanie was on hand to ensure everything went smoothly! We look forward to welcoming you back again soon
Service
Great service! Stayed in one of their flats for 5 months and couldn’t fault it. Will definitely be recommending them to anyone coming to stay in Edinburgh
Product
Great flat in a fabulous location! Could do with some more pictures around but that’s only minor
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your long term stay with us - receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon
Service
Brilliant service, very clean and organised apartment. Everything we needed as key workers needing a simple yet clean and tidy place to stay, thank you!
Product
Lovely place, service and location. Will definitely be staying with yourselves again :)
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a good stay and had everything that you needed. Receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon
Service
Easy to deal with, even during these Covid times.
Clear, straightforward couldn't fault it.Product
Outstanding.
We stayed in this apartment as part of our move to Edinburgh in Feb 2021 (Covid times). It was absolutely ideal. Clean, well equipped, warm, ideal location for our purposes.
We are notoriously poor sleepers, highly sensitive to uncomfortable beds & noise at night. We haven't slept so well anywhere else as in this flat (and that includes our own home!). Really great comfortable mattresses & quiet bedrooms. Oh, and the broadband was good - as my daughter needed it for her online schooling.
Wouldn't hesitate to recommend this property.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a comfortable stay and found everything you needed. Receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon
Service
Eddie was extremely helpful and responsive
Product
Comfortable, light flat but busstops outside very busy and noisy and we saw four mice.
Our response
Thank you for taking the time to leave feedback. We are delighted that you found the flat to be comfortable and that our Property Manager was on hand to assist with what you needed. We are sorry to hear of the issues you encountered during your stay - at city centre properties traffic noise is something to be expected. Thank you for bringing the issue of mice to our attention - we will pass this onto the Property Manager to look into. We look forward to welcoming you again soon!
Overall
They were very helpful, professional, polite and caring. The apartment was very homely, clean and the beds super comfy with beautiful linen and large, soft towels which makes your stay away from home so much more enjoyable!
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a good stay and felt at home in the apartment. We look forward to welcoming you back again soon!
Service
O WiFi não funciona bem, sinal ruim.
Não havia smart tv e isso é básico para um apartamentoProduct
WiFi not good
Apartment havent Smart tv
Just Sacha helped me with a firesitck, she was lovely
Our response
Thank you very much for taking the time to leave feedback. We are sorry to hear of the issues you encountered during your stay - thank you again for bringing these to our attention at the time. We are delighted that our Property Manager was able to assist and that you enjoyed meeting her. We would however like to highlight that the property is not advertised as having a smart TV on our website. We hope despite the issues encountered that you enjoyed your time in Edinburgh and look forward to welcoming you back to the city again soon.
Overall
This is a modern, luxury apartment with an amazing view of the river and the historical buildings on “the Shore” with a balcony to enjoy the view.<br /><br />One of the Reserve Apartments’ employees met us at on arrival at the property and instructions on using most appliances, the heater, etc. The apartment was spotlessly clean. The letter box key was not provided, so make sure that you ask for it if you are staying for longer.<br /><br />Keep in mind that the apartment is fully equipped for a longer stay, but it is not a hotel so you will need to bring your own toiletries, washing powder, and dishwasher tablets or arrange for them in advance. However, there was a lot cleaning products available.<br /><br />The internet worked well in both bedrooms but dropped out a number of times in the living room while watching Netflix.<br /><br />The location is safe with excellent access to the Water of Leith walk, the Ocean Terminal shopping centre and Royal Yacht Britannia. Regular buses to the centre of Edinburgh are frequently departing from the bus stop opposite the apartment and across the river.<br /><br />Communication with Reserve Apartments was excellent before and throughout our stay. We received our full bond back within the time frame specified.<br /><br />We would stay here again any time and thoroughly recommend the location, management and the apartment itself.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and enjoyed exploring the local area. We look forward to welcoming you back again soon!
Service
This is a lovely bright apartment in a pleasant area of Edinburgh, which I would happily use again. There are shops within walking distance. I was driving so I cannot comment on the public transport. A parking space is provided. The kitchen is adequately equipped but a few sharper knives would have been handy. The sitting room only has overhead lighting which is not very nice. A few table top lamps would make it so much more relaxing in the evening.
One slight bother was the fact there are no hooks on the bathroom or bedroom doors. No place to hang you dressing gown, towels etc. The en-suite shower needs a soap dish/rack to hold shampoo and soaps. Having nowhere to put those is very annoying.
Otherwise I would highly recommend this apartment, and have done so already.Product
The comments I’ve made Re lighting and door hooks.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and made the most of the local shops. It is always good to know where we can improve our service and we will pass your comments onto the Property Manager for consideration. Thank you for recommending our apartment to others - we look forward to welcoming you back again soon!
Service
Wonderful apartment.
1. Very spacious
2. Extremely clean & Shiny
3. Beautiful views from window specially the double bedroom
4. Fully equipped kitchen
5. Parking availableProduct
The price I paid for the flat was amazing
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay at this property - receiving 5*'s is always fantastic to see! We look forward to welcoming you back again soon!
Service
They followed up with me on the day I was arriving. They ensured that I knew how to get the the accommodation. I had arrived early and they made plans for me to be able to check-in before the appointed time. The flexibility was impressive.
Product
The accommodation in which I was in was suitable for my needs and also was in a central location. The accommodation was neat and felt like home away from home in the 2 weeks I spent there. A lovely space that I highly recommend to anyone.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that we were able to accommodate your early check-in. We look forward to welcoming you back again soon!
Service
Very professional, the apartment was clean and access was easy. There was adequate heating, the apartment was light and spacious and the price was fair.
Product
The location is fantastic, even with a view of the castle in the kitchen. Big windows for lots of light and all mod cons.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and enjoyed the view of Edinburgh Castle from the kitchen. Heating is always a must for an autumn stay in Edinburgh! We look forward to welcoming you back again soon
Service
Very easy to book. Accommodation was excellent. Very clean throughout with lovely views from our apartment.
Product
Brilliant. Would book again. View from apartment was excellent. Very clean.
Only downside creaky floorboards.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay, especially the fantastic views from the property! We hope to welcome you back again soon
Service
Really easy reservation process and quick response to e-mails.
Product
The appartment was as shown in the photos, well-preserved and in a central location.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found the reservation process to be easy. Receiving 5*'s is always fantastic! We look forward to welcoming you back again soon
Service
Good communication & easy to use website
Product
House in lovely setting, nicely decorated & great social space. Clean & tidy on surface but needs a much more thorough clean under sofas, behind beds etc. A lot of chipped crockery & very small number of crockery & cutlery for size of property Missed basics like oven gloves etc.
Frustrated by accessibility for wheelchair user as house described as ‘wheelchair accessible‘ but a number of steps to access ground floor & garden. Specific issue for disabled guests as the bathroom on the ground floor was not suitable for a disabled person. Website mentions a power shower on ground floor but not clear that this is over a bath.
We stayed on a stunning weekend in Edinburgh but there is no usable garden furniture to sit or eat outdoors which would have been appreciated in a property like this. Overall a great base for exploring & relaxing but would benefit from some additions & improvements.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and found the property to be a good social space for your party. Thank you for bringing these issues to our attention. We will make the appropriate amendments on the property listing to clarify the property's accessibility to future guests. Since your departure we have also rectified the issues regarding kitchen utensils. We hope to welcome you again soon!
Service
Spacious apartment in quiet location, well maintained and equipped. Great location with easy access to city centre.
Product
Great apartment for a good price, easy booking procedure.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay in our spacious apartment and made the most of the proximity to the city centre. We look forward to welcoming you back again soon!
Service
Simple and quick online booking and confirmation. Excellent and well priced accommodation with everything we needed.
Product
Perfect house and location
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found everything you needed. We look forward to welcoming you back again soon!
Service
Great apartment. Spacious, comfortable and well equipped.Good location to explore Edinburgh and surrounds. Plenty of buses every few minutes to take you into the centre. Parking space is a big plus.
Product
Not easy trying to find good accommodation for 5 people with car parking on site at a reasonable price. This apartment ticked all the boxes and knowing that Stephanie & Bryan were just a phone call away if needed was reassuring. Will definitely stay again next time we’re in Edinburgh.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the fantastic public transport network in Edinburgh as well as the available parking space. We look forward to welcoming you back again soon!
Service
Booking the apartment and picking up the keys was absolutely fine, follow up and after service was disappointing.
Product
Apartment unsatisfactory.
Not clean and unhygienic, faulty appliances, unable to use the outside seating area due to noisy dusty major building works above and portaloos overhead, unwelcome 7:30 am wake up call each morning!! Will not recommend or return
Our response
Thank you for taking the time to leave feedback. We are sorry to hear that you were disappointed in the state of the apartment. However, your Property Manager is always available to assist and if you had contacted them they would have been more than happy to help. While living near a construction site can sometimes be unpleasant, we the development will be an excellent place to visit in future. We hope despite this you enjoyed your time exploring Edinburgh
Service
very easy booking and collection of keys.
Product
the apartment was truly lovely and had everything we needed. Very central but quiet. We felt really at home.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the apartment's central location. We look forward to welcoming you back again soon!
Service
Lovely apartment in a really fantastic location just around the corner from the beautiful Shore area and walking distance from Ocean Terminal shopping centre and Royal Britannia. Easy, straight forward access to the bus service in to the centre of Edinburgh too. Even with all the anxiety, uncertainty and extra restrictions around Covid 19 Karen made our booking and stay so easy and made us feel very welcome. We wouldn't hesitate to visit again.
Product
Fantastic! Wouldn't hesitate to book again.
Lovely apartment, in a fantastic location!
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and felt at ease during your time with us. We look forward to welcoming you back again soon!
Service
Quick and effective communication; very easy to deal with.
Product
Had a lovely stay at Lochend Park View no.3 - a very comfortable and peaceful spot, with a lovely outlook from the patio.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed the views from the apartment. We look forward to welcoming you back again soon!
Service
Great communications throughout. Our arrival was completely smooth and well explained. The apartment was very clean and well appointed.
Product
This apartment is a hidden gem! Beautifully decorated and appointed to a high quality throughout, with quirky touches, it is truly unique. Add to that the fluffy towels, a choice of tea and sugar, real coffee, even an artisan pepper grinder, there is a luxury here which is quite rare. I wouldn’t hesitate to book again.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you have had such a great experience of our services. We hope to welcome you again very soon!
Service
Second visit to this apartment , everything you need for a great stay
Product
Fabulous apartment , great location
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay - it is always great to hear of returning customers! We look forward to welcoming you back again soon
Service
All those with whom we came into contact were extremely helpful and friendly; it was obvious that high standards of customer service were important to this company, complementing the quality of the accommodation.
Product
Excellent value and would return.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay! We pride ourselves on high quality service and we are thrilled that you experienced this during your time with us. We look forward to welcoming you back again soon!
Service
Unkomplizierter und sehr freundlicher Kontakt zum Anbieter. Gutes Preis- Leistungsverhältnis und eine wunderbare Lage in der Stadt. Die Unterkunft war sauber und einladend eingerichtet. Der Tiefgaragenstellplatz ist ein echtes Plus. Wir haben uns sehr wohl gefühlt.
Product
Das Apartment ist wunderbar gelegen. Die Tiefgarage ist ein echter Mehrwert. Das Apartment war sauber und sehr einladend eingerichtet.
Our response
Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt in unserer gut eingerichteten Wohnung genossen und die großartige Lage optimal genutzt haben. Wir freuen uns, Sie bald wieder begrüßen zu dürfen!
Service
Good communication throughout. Karen, our point of contact, was excellent and made the process of getting access to the property very easy.
Product
This apartment is first class and in a good location for us. It is a nice modern property and was very clean. I should say this was the second time we have stayed here and on both visits have had great experiences.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that Karen was helpful during your time in Edinburgh. We look forward to welcoming you back again soon!
Overall
The apartment was comfortable and largely clean, we were let in by the courteous representative.<br />The problem that let the experience down was the filthy state of the fridge, with a very strong rotten cheese smell permeating the whole room when the fridge door was opened.<br />This was due to milk that had been spilled tracking under the crisper box, solidifying into a cheese like substance with significant mould growing on it.<br />Even after thorough cleaning by ourselves the smell was not completely eliminated.<br />I believe this likely happened as bottles/cartons cannot stand upright in the door, had to be laid flat and leaked.
Service
Professional cleaning, replacing filthy sofa and “rug”, maintenance of broken door and toilet, replacing missing light bulbs. Daughter still suffering from rash and bites from sitting on sofa.
Product
See first explanation for description
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