Overall

Approval

96%

out of2283total reviews ofwww.reserveapartments.co.uk

Service

Everything was straight forward from start to finish. We would definitely consider using Reserve Apartments again.

Product

We were having a surprise family get together.The house and gardens were excellent, spacious and very well equipped.The location was fabulous and within a short taxi or bus journey into the city. I can highly recommend this property. If in the city I would use it again.

Service

The apartment looks nicer in the pictures than once there.

Cleaning was really bad, under the bed, toilet, extractor fans....this was reported and even though the agent was very prompt on his replies no action was taken or even asking if they could re-attend ( pictures were sent)

Product

easy to book however the damage deposit refund was not processed on the departure date but only 3 days later

Service

Minimal dealings with Reserve for this property but efficient in areas where we did go through them

Product

Lovely apartment in a great location - we had everything we needed to enjoy a wonderful stay. Bed very comfy and though central very quiet and peaceful.

Overall

Die Vermietung mit Reserve Apartments hat super funktioniert. Es wurde sich sofort gemeldet und die Organisation vor Ort war auch super. Die Hausverwalterin hatte uns auch eine Tip gegeben, wie man besser zur Wohnung kommt. das war wirklich hilfreich.Die Wohnung war sehr schön und der Aufenthalt einfach so, wie man sich das vorstellt.

Service

Everything that was required was supplied, the booking, the access, the information for the accommodation and devices, the cleanliness and presentation was excellent. Contact with managers of properties was easily accessible and responses were excellent.

Product

Beautiful property. Spacious but homely with excellent fittings and everything catered to provide for a family. We all loved it!

Would recommend for 4 with the beds but up to 7 as long as bunk beds with trundle fit the configuration.

Service

Efficient responses to inquiries. Friendly ‘meet and greet’ who explained everything and gave us a phone number if there were any problems.

Product

The apartment was well equipped and clean. The beds were of a good size and comfortable. Everything was as described on the website. A couple of minor things made me give 4 stars and not 5 stars. The bath didn’t have a plug and we couldn’t use it. There was a shower but it would have been nice to have had a soak after a days sightseeing. One of the kitchen sinks had a leak and we only found out after using it. Other than these things all was fine.

Service

Booking was easy and follow up reminders etc good. This particular apartment was in an ideal situation and had a very interesting view and excellent transport links into the city.It was well appointed and like a home from home.

Product

Value for money for a city apartment

Service

very good.

Product

Excellent apartment, close to all amenities. Spacious and warm. Good price.

Clearer instructions on the heating system would have been useful as the room thermostat didn't work. After finding the instruction booklet the following morning all was well. Just a minor hiccup. The fire in the lounge was great.

Overall

Very happy with the apartment. Access went as planned. Nice to have a secure car parking space. Although there was a problem with the heating a direct line to the House Manager quickly sorted the problem and with it being a major problem the owner of the property offered alternative accommodation. It was our choice to continue in the apartment as heaters and alterative accommodation was offered, but we were comfortable with heaters and agreed to continue our stay. Great position for all popular tourist areas. Enjoyed our stay and would not hesitate to return. Great weekend.

Service

Todo muy bien, la casera muy amable, el apartemento muy limpio, la calefacción una maravilla y todos los electrodomesticos funcionando a la perfección, excepto el microondas, al que no le daba vueltas el plato.

Product

Todo muy bien, perfecto.

Service

Good website, prompt action taken, reminders for payments when due. Handover experience and communication with manager of property excellent. Great, well stocked apartment , only downsides were second bedroom very small and lack of shower in bathroom.
Ideal location, walk to all attractions possible, otherwise tram stop round corner plus bus station.

Product

Very professional team, good communication

Service

Excellent

Product

Too many lights fusing which kept blowing the electrical circuits. Not enough spare bulbs. I would seriously consider checking the overload of the circuits as potential fire hazard.

Service

Great service and a really easy to use website. The property was fantastic. Couldn’t have been any easier, will definite use Reserve again and recommend you do too.

Product

Great property. Really enjoyed.

Service

No complaints!

Product

We loved this apartment, as it ticks all the boxes. Cosy yet spacious, central yet quiet, luxury yet great value. It was perfect for a quick weekend in Edinburgh, as you're so close to everything you'd want to see, so no time wasted with travelling around. We visit Edinburgh a lot and it was great to not be part of a communal stair, and to have a bit of outdoor space... not that we could really sit outside in January! The whole place felt really private, and well maintained, and we couldn't have asked for more. Little touches like umbrellas and bags-for-life were really nice, and extra blankets and nice hand soap etc. We couldn't believe we could park for free during our whole stay, as the on street spaces aren't charged from Fri night until Mon morning, but no tickets so that's fantastic! All in all we will definitely be back!

Service

In a few words: Everithing correct, clair and timely solved. And No Surprises at arrival. Unbeatable service.

Product

Excellent experience!

We stayed in the Haymarket apartment for 17 nights and we had a great experience. Tony welcomed us and explained everything we need to know. He was very kind and attentive and arranged everything with my daughter, who is more fluent in english than us, and we appreciated that very much.
The apartment is very spacious, bright and very nicely decorated. It was very well equipped with everything that we could have ever needed and it was warm with exception of the double room. The kitchen was fully equiped and everything was spotless. The person who did the cleaning was also very kind and warm.
It is very well located, close to Haymarket train and tram station. Close enough from the City centre (walking distance) and far enough to be quiet in the evening. There are many supermarkets close by as well as pubs and restaurants.
We loved staying there and we hope to come back in our future visits to Edinburgh.

Service

Eddie was very helpful and even provided a Christmas tree for us!

Product

The Hopetoun Residence was perfect for our family gathering. We had a well stocked kitchen and were able to cook and serve a Christmas dinner for 11 people. The location for us was excellent - no more than a 20 minute walk to Princess Street.

Service

Lovely spacious apartment right next to Haymarket train station and tram stop.

Product

Lovely spacious apartment.

Service

This residence was a perfect fit for me and the service was amazing. I stupidly went to the wrong floor and they were extremely accommodating and friendly helping me to get into the flat. The location was an easy walk to everything you would need in the city and had plenty of grocery stores and restaurants within a short walk.

The flat itself had everything I needed (and more). They really thought of everything (including a mat for my flat iron). It is the perfect flat for one person or a couple. The building is very quiet, no neighbor noises and had many amenities. It wasn't a problem for me, but if you are washing clothes, leave time for them to air dry before you will need them since there is no dryer.

I've stayed in flats around Edinburgh about 7 times now and this was one of my favorite flats so far. The location is ideal and the amenities were everything I needed. I highly recommend and will probably stay here again in the future.

Product

This residence was a perfect fit for me and the service was amazing. I stupidly went to the wrong floor and they were extremely accommodating and friendly helping me to get into the flat. The location was an easy walk to everything you would need in the city and had plenty of grocery stores and restaurants within a short walk.

The flat itself had everything I needed (and more). They really thought of everything (including a mat for my flat iron). It is the perfect flat for one person or a couple. The building is very quiet, no neighbor noises and had many amenities. It wasn't a problem for me, but if you are washing clothes, leave time for them to air dry before you will need them since there is no dryer.

I've stayed in flats around Edinburgh about 7 times now and this was one of my favorite flats so far. The location is ideal and the amenities were everything I needed. I highly recommend and will probably stay here again in the future.

Service

The apartment we rented had faulty hot water and problems with the central heating so we moved out early

Product

Same as above re hot water problems

Service

Very good professional service. I would definitely use them again.

Product

Beautiful apartment with everything you need. Very spacious & comfortable. I would definitely recommend it.

Service

The host is very very friendly, the apartment is in a perfect condition.
Everything was perfect! Thank you very much!

Product

The host is very very friendly, the apartment is in a perfect condition.
Everything was perfect! Thank you very much!

Service

Great service

Product

The Spittal Street Residence was the ideal place for us five ladies to stay in. It was close to everything that we love in Edinburgh. It was spotlessly clean and so comfortable with great amenities. Loved the spacious kitchen and the bedrooms were lovely. Great decoration and furnishings. Will definitely book again. Many Thanks

Service

Janet was so helpful all the time

Product

So cosy and homely , everything you need is there

Service

Very good. We were looked after throughout. Very professional!

Product

This was a really nice 1 bed apartment! It had everything we needed, particularly safe parking. It was in a very secluded location, and the lounge looked out over a nice park which had its own private terrace. Terrifically good value!

Service

Good information,no problems to get the key.The flat was nice,but the stairwell was very dirty, dark and a problem

Product

The stairwell was dirty, dark in the evening and we don't like to use it.The flat was nice with a good kitchen, comfortable bedrooms. The bathroom was small but clean. We like to stay there.Please clean the stairwell....