Overall

Approval

96%

out of2410total reviews ofwww.reserveapartments.co.uk

Service

Overall very good experience.
Amazing Staff especially Karen who helped me in my booking and stay.

Product

The apartment was cozy and clean, had everything you could need and was very close to bus stops and a supermarket.
Great accommodation for 2 persons or more with everything needed in the kitchen.
Near to every attractions and activities in the city.
We will definitely come back for our next Edinburgh escape.

Service

We just loved our time in your apartment. It was nice and cozy for our arrival and even a small Christmas tree up which was nice for our 3 year old niece who was with us. The place was spotless and we had a nice welcome from Tony. This was our second stay this year but this time after unpacking we were able to sit down and have a cup of tea and enjoy a piece of your lovely shortbread, a lovely touch. The apartment is just perfect for us as our family are within walking distance and of course so is Ocean Terminal for great retail therapy. Not far for the bus to take you to centre of Edinburgh should you wish.Thank you for another wonderful stay and we will be back again...and again...and again.

Product

Price was reasonable but of course we love a bargain.

Service

Excellent service all the way through the process from booking, checking us in to refunding our deposit. We really felt confident that they were going to deliver and boy, did they do that.

Product

The location of the apartment was ideal and the standard of accommodation even better than we expected. They had some staple items in the cupboard, which was handy. We replaced with some extra. We didn’t cook in the flat but used the dishwasher and there was plenty crockery for the 6 of us. Everything was good quality. The Wi-fi wasn’t working well at first but was fine once rebooted. Sorry I didn’t take photos. We were too busy having fun.

Service

Reserve apartments needs to hire customer service reps with people skills and human emotions and be upfront about all policies regardless of which booking site is used so there aren't surprises for the customer.

Product

The apartment was ok. The location was great. The layout was terrible and it was missing quite a few typical kitchen implements, which made cooking in a challenge. Also, you need to use both hands to exit the apartment as both the knob and deadbolt must be turned simultaneously, which is a real challenge if you are carrying anything at all outside or if you have a disability or injury. I would not stay here again but that's largely due to the terrible service provided by Reserve Apartments in advance of my stay and less to do with the apartment itself.

Service

4th time back to same apartment. Location superb. Apartment spacious and comfortable . Company comms and meet and greet super. Will deffo use again. Thank you

Product

Fabulous location. Comfortable dpacious and clean.

Service

A beautiful, cosy and comfy apparent which we book everyone we come to Edinburgh. Ideally situated, it has everything you need
A quiet sanctuary to return to in the evening after a busy day in the City! The owners are lovely and the communication is great.
We are already looking forward to our next trip!!

Product

Truly a 5 star apartment and always a 5 star experience!!

Service

Apartment was dirty, hair left over in bathroom from previous guests. Crumbs on sofa, bedside tables dusty. The lady who showed us around didn’t give us any control over heating (she controlled it from home), so we had to make do with blankets on the nights that it was cold!

Product

Apartment was dirty, hair left over in bathroom from previous guests. Crumbs on sofa, bedside tables dusty. The lady who showed us around didn’t give us any control over heating (she controlled it from home), so we had to make do with blankets on the nights that it was cold!

Service

Impressive service all around. Love the apartment.

Product

Love this apartment for too many reasons to mention. Location. Standard of furnishings and decor. Fully equipped kitchen etc

Service

Tasteful and spacious apartment. Well located. Good value for money.

Product

Very good quality accommodation for a reasonable price.

Service

Efficient as ever - a very streamlined process from booking to staying. No unnecessary emails just the reminders and prompts to pay damage deposit etc. Very helpful if you do need to contact by phone. We wouldn't dream of using any other accommodation specialists for our many visits to Edinburgh.

Product

This is a stunning apartment in a fantastic location. You can tuck the car away in it's safe underground parking space then walk everywhere. The living area is spacious bright and very comfortable. The best night's sleep ever on the best mattress with high quality linen. We didn't want to leave and have already booked to come back. Property manager Karen as helpful and accommodating as ever - we had a perfect stay.

Service

Can't fault them: excellent service, excellent apartment. Would definitely stay again.

Product

Clean, comfortable with plenty of space and all conveniences.

Overall

Good apartment with parking bay. Concierge service was excellent. No complaints.

Service

Pristine apartment with spotless interior. Beautifully decorated in a nice quiet area. They have genuinely thought of everything including reusable coffee cups and water bottles for when you are out and about. Very straightforward check in and excellent communication. All the details on the app. Quality everywhere-much better than your average Ikea furnished b&b. Everything walkable including bus station , tram, shopping, Botanic Gardens, museums, restaurants and theatre.there is even covered parking.

Product

Superb weekend, in a perfect apartment

Service

Appartement propre, spacieux et bien situé.
Un peu froid lorsque nous sommes arrivé car les radiateurs étaient éteints.

Product

Très bon rapport qualité prix.

Service

The location was excellent but parking and expense of parking down the road is ridiculous.
Suggest hooks or towel rails in the bathroom and a bin. Otherwise was a pleasant stay.
Thank you.

Product

Location amazing but parking a problem. Expensive parking lot down the road.
Suggest towel hooks and a bin in the bathroom.

Service

Buen servicio y seriedad

Product

El apartamento es perfecto para conocer la ciudad. Con bus directo desde el aeropuerto a tan solo 25 minutos, y andando se accede a visitar todas las zonas de interés

Service

Very helpful staff and quick reservation process. No problems encountered at all.

Product

Great location. Well equipped, well maintained, comfortable property which has been furnished with great taste. Will definitely re book.

Service

They apartment was great, very spacious and clean. Fab location.
Didn’t get the meet and greet as promised.

Product

Easy to book and payments straight forward.

Service

They were courteous and clear in their booking service, which resolved the cancellation problem I faced when the initial firm went into liquidation.

Product

The house was perfect for location, and for our size of party.

However, we felt some areas of the house needed a more thorough cleaning - sticky kitchen doors, the dining table, dirty marks on the sofas and lots of cobwebs at ceiling height.

Service

Reserve Apartments kept us informed at each stage of the booking, emailing what to do next and when to contact Tony the meet and greet guy who was very nice and helpful.
one or two minor points we would like to make that you may find useful to know:
•the wooden table by the white sofa had a broken leg
•There were a couple of marks on the carpet in the lounge between the brown and white sofas and a mark on the throw.
•the red rug had curled up edges making a trip hazard.
•The seal at the bottom of the shower screen over the bath is loose and may need replacing.
•The curtain in the middle bedroom was hanging off at the end. The bed and door to this room were rather squeaky!
•The blind in the master bedroom would not come down
Things worth considering:
•There were only four bar stools around the breakfast bar.
•Some trays may be useful.
•bin liners
we thoroughly enjoyed our stay at Flat 3 - it was very clean, cosy and comfy and we would certainly go there again.

Product

Flat 3 was a good place to stay and was within walking distance of Dean Village, Stockbridge and Princes Street
would recommend this flat. On the ground floor and a lift to underground parking

Overall

Really good communication throughout, meet and greet at the apartment and we were able to check in early which was brilliant!

Service

Lovely apartment. Very clean. Great facilities. Easy to book

Product

Lovely apartment. Easy to book

Service

Lovely apartment but more for young professionals without children. Next time I would look for a house that meets our needs. One of the neighbours complained, asking to keep the noise down as a picture fell off the wall. It’s very difficult keeping three young children quiet when there is flooring on the living room area.

Product

Same as above

Service

Clear and easy interaction with staff when I got a question. Very polite and friendly. Same for the owner. Would definitely use the service when coming back to Edinburgh!

Product

clean, easy to use, confortable and above all: the location!

Service

The location could not have been better and Michelle was helpful.

Product

Brilliant location !!!!!!

Service

Simple and straightforward booking process. Great communication throughout. Wouldn’t hesitate in booking again!

Product

Clean, comfortable and modern throughout. Met our requirements.