Holiday apartment specialists
Service
Buen servicio y seriedad
Product
El apartamento es perfecto para conocer la ciudad. Con bus directo desde el aeropuerto a tan solo 25 minutos, y andando se accede a visitar todas las zonas de interés
Our response
Muchsímas gracias por habernos mandado sus comentarios. Me alegro mucho que disfrutara de su visita a Edimburgo y que el apartamento fuera perfecto para su necesidades. Esperamos que vuelva pronto a la ciudad!
Service
Very helpful staff and quick reservation process. No problems encountered at all.
Product
Great location. Well equipped, well maintained, comfortable property which has been furnished with great taste. Will definitely re book.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and were happy with the reservation process. We look forward to welcoming you back soon!
Service
They apartment was great, very spacious and clean. Fab location.
Didn’t get the meet and greet as promised.Product
Easy to book and payments straight forward.
Our response
Thank you for taking the time to leave us a review. We are glad you found our service efficient and straightforward. We hope to welcome you back again soon!
Overall
Nice apartment, nice owner, no complaints
Our response
Thank you for taking the time to leave a review. We are delighted that this property met your expectations. We hope to welcome you back again soon.
Service
They were courteous and clear in their booking service, which resolved the cancellation problem I faced when the initial firm went into liquidation.
Product
The house was perfect for location, and for our size of party.
However, we felt some areas of the house needed a more thorough cleaning - sticky kitchen doors, the dining table, dirty marks on the sofas and lots of cobwebs at ceiling height.
Our response
Service rating : Thank you for taking the time to leave a review. We are glad you found our service efficient and straightforward and enjoyed your stay. We hope to welcome you back again soon!
Product : I am sorry to hear about the issues you faced whilst your stay. Your comments have been passed onto the property manager to investigate and any issues found will be rectified .Despite these issues, I do hope that you enjoyed your time in Edinburgh.
Service
Reserve Apartments kept us informed at each stage of the booking, emailing what to do next and when to contact Tony the meet and greet guy who was very nice and helpful.
one or two minor points we would like to make that you may find useful to know:
•the wooden table by the white sofa had a broken leg
•There were a couple of marks on the carpet in the lounge between the brown and white sofas and a mark on the throw.
•the red rug had curled up edges making a trip hazard.
•The seal at the bottom of the shower screen over the bath is loose and may need replacing.
•The curtain in the middle bedroom was hanging off at the end. The bed and door to this room were rather squeaky!
•The blind in the master bedroom would not come down
Things worth considering:
•There were only four bar stools around the breakfast bar.
•Some trays may be useful.
•bin liners
we thoroughly enjoyed our stay at Flat 3 - it was very clean, cosy and comfy and we would certainly go there again.Product
Flat 3 was a good place to stay and was within walking distance of Dean Village, Stockbridge and Princes Street
would recommend this flat. On the ground floor and a lift to underground parking
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay at our lovely apartment. Many thanks for your comments - we have passed these onto the Property Manager who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back soon!
Overall
Really good communication throughout, meet and greet at the apartment and we were able to check in early which was brilliant!
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and were happy with our meet and greet service
Service
We've stayed in this apartment before, just under 2 years ago at New Year, and it was truly excellent, very highly presented and maintained. However, it seems that management may have changed in the meantime.
This time we felt things had slipped in terms of quality: there were quite a few dead light bulbs especially in the main bedroom, the battery in the bathroom scales was dead, an access hatch in bathroom ceiling had been left open, a drawer handle was falling off, a "towel" left on the bed turned out to be a bath mat and so on. Minor things, each of them individually, but they build up to a pattern suggestive of a lack of care and attention to detail.
We also noticed things missing, like the big glass table in living room, a missing picture, the lack of any liquid hand soap in the bathroom (previously provided) - and where has the kitchen bin gone? It was really annoying having nowhere to put rubbish.
At check-in we were provided with toilet rolls and dishwasher tablets, which gave us the impression that these things were now being rationed a bit. Also, when we last stayed, there was a fresh pint of milk in the fridge ready for us to use. Not this time.
The biggest concern was that the gas fire in the living room was not working properly (previously a little tricksy to operate, now it just didn't work). It was kind of glossed over quickly at check-in, but it's not simply an issue of heating (the place is plenty warm enough) - there is a far more serious question about safety if a gas fire is not functioning properly. Annual servicing of gas appliances in rented property is mandatory, yet there's no certificate available in the apartment to check this.
For sure, the apartment still looks the part on the surface. It's when you look closely that you can see a distinct difference in how it's being maintained now compared to when we first stayed there. All in all, we had the feeling that things are being skimped on, corners are being cut and the apartment's no longer quite as luxurious a stay as it had been previously - which is what you're paying for, after all. We'll look for somewhere else next time.Product
A lovely apartment in a great location BUT it looks as though maintenance and quality standards are slipping. See my comments on customer experience for details. They are mostly minor things but they add up to an overall impression of lack of care - except about the £££.
Our response
Thank you for taking the time to leave feedback. We are sorry to hear of the issues you found during your stay. We have passed all of your comments onto the Property Manager who, where necessary, will take the steps to make the improvements at the property. We can assure you that the gas fire has been serviced in accordance with regulations. However it is not compulsory to display the certificate in the property, as stated on the Gas Safe Register website: If the rental period is less than 28 days at a time you may display a copy of the record in a prominent position within the dwelling. Despite these issues we do hope you enjoyed your visit to Edinburgh.
Service
Lovely apartment. Very clean. Great facilities. Easy to book
Product
Lovely apartment. Easy to book
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the facilities in the apartment. We look forward to welcoming you back soon!
Service
Lovely apartment but more for young professionals without children. Next time I would look for a house that meets our needs. One of the neighbours complained, asking to keep the noise down as a picture fell off the wall. It’s very difficult keeping three young children quiet when there is flooring on the living room area.
Product
Same as above
Our response
Thank you so much for leaving feedback. We understand you have discussed the incident with the property owner. This beautiful apartment is ideal for any party, including families. It is however the fabric of new build properties, especially with oak and laminate floors, that noise can be a problem to other residents but we trust that it did not spoil your stay and that you enjoyed your time in Edinburgh. On your next visit to Edinburgh please be sure to get in touch with Reserve and we'll look at the availability of other types of properties.
Service
Clear and easy interaction with staff when I got a question. Very polite and friendly. Same for the owner. Would definitely use the service when coming back to Edinburgh!
Product
clean, easy to use, confortable and above all: the location!
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and found our staff very polite and friendly. We look forward to welcoming you back soon!
Service
The location could not have been better and Michelle was helpful.
Product
Brilliant location !!!!!!
Our response
Thank you so much for taking the time to leave feedback. We are thrilled that you had a great stay and made the most of the apartment's fantastic location. We look forward to welcoming you back soon!
Service
Simple and straightforward booking process. Great communication throughout. Wouldn’t hesitate in booking again!
Product
Clean, comfortable and modern throughout. Met our requirements.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and found our booking process easy to use. We look forward to welcoming you back soon!
Service
Great service from reserve, We booked only 3 days before our visit but process was completely smooth. Communication in regards to meet and greet was great. Tony was also great when we had a concern after we left. Have another apartment booked in a couple of months time to visit with family so hoping we have an equally great experience.
Product
The apartment was fantastic. It’s in a great quiet location but within walking distance to great restaurants and bars in Leith and also minutes to the transport links. The apartment is equipped with everything you need, it’s homely, clean and well maintained, the owners clearly have pride in their residence and look to make guests feel comfortable and at home. i look forward to visiting again soon.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Tony was helpful. We look forward to welcoming you back for your next stay very soon!
Service
Good location, good service and everything was excellence.. thomas was great, on time, provide clear explanation. Maybe should consider for internet / wifi xcess..
Product
Well communicate with the client..
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed meeting Thomas. Thank you for your comments - we have passed them onto the property owner who will take the necessary steps to make these improvements at the property. We look forward to welcoming you back to Glasgow soon!
Service
Very nice apartment in Watson Crescent Edinburgh. Bright, airy and convenient in a quiet area
Product
Bright airy apartment convenient for bus services
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and made the most of the nearby bus routes. We look forward to welcoming you back soon!
Overall
Posizione centrale e vicina a mezzi di trasporto pubblico. Appartamento molto luminoso e curato nei dettagli.
Our response
Grazie tante per i commenti. Siamo lieti che tu abbia trascorso un buon soggiorno e abbia sfruttato al massimo i trasporti pubblici di Edimburgo. Non vediamo l'ora di darti il benvenuto presto!
Service
Everything was exactly as depicted--all materials present, all in good working order, and a central location to Fringe. Staff was efficient and helpful. Deposit was returned quickly.
Product
Nice place--although carpeting should be replaced. All materials for a comfortable stay were present. Nice amount of living space. Quite central to Fringe & International Festival.
Service
Efficiently met as we arrived by train from London. Everything in the apartment worked perfectly, rooms very comfortable and the location extremely quiet.
Thanks very muchProduct
Very good - perfect location for the Fringe shows.
Our response
Thank you for taking the time to leave feedback. We are delighted you had a good stay and made the most of the apartment's fantastic location during the Fringe. We look forward to welcoming you back soon!
Service
Reservation process, payments, and return of deposit was seamless. The meet at the apartment and orient was also great. He was very clear and informative and returned quickly when we requested more towels.
The apartment was spotless and wonderfully located. Quiet at night, yet a close walk to all Edinburgh has to offer.
We cooked two big dinners in the chef style kitchen. It was amazing.
Highly recommend . Thank you for the hospitality.Product
Perfection- a great holiday for all.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that our property manager was helpful and prompt when issues arose. We look forward to welcoming you back soon!
Service
Lovely apartment, very close to bus routes, easy access into city centre & zoo. Great apartment, has everything you need for a great stay. Host was very nice and helpful with all the local knowledge, and recommending a few eating places. We had a great stay and would be happy to return and also to recommend to family and friends.
Product
Lovely apartment , very comfortable , in a great location
Our response
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and found your host helpful. We look forward to welcoming yourselves or your family and friends back to Edinburgh soon!
Service
Everything went smoothly
Product
Nice apartment, well equipped,good location and well equipped.
Needs a new plug for the bath.
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay in the apartment and enjoyed its fantastic location. Thank you for your comments - we have passed them onto the Property Manager who will take the necessary steps to improve the service for future guests. We look forward to welcoming you back soon!
Service
Excellent service and communication.
Product
Great location, very clean and well equipped. My luggage was lost by the airline so the little extras in the apartment were much appreciated.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and made the most of the facilities in the apartment - always a great help when you lose your luggage! We look forward to welcoming you back soon
Service
Flat 3 , 1 Cranston Street which we rented through Inner City Let’s was a great disappointment. It was not being managed properly and had elderly, dirty uncomfortable beds. The kitchen was ill equipped and everything was generally tatty! Don’t book with this company
Product
Overpriced and poorly run. Old equipment , poorly maintained and dirty
Service
The apartment was very clean and comfortable, very well equipped and in a very quiet location. We were met by David on arrival and everything we needed to know was explained. He also took time to give us the benefit of his local knowledge and experience re all things Fringe and other things of interest in Edinburgh. We chose the location due to its proximity to the Zoo which was only a short walk away. But the bus into the City only took just over 10 minutes, cost £1.70 each way and was every few minutes. A taxi back from the City was £11. We really enjoyed our stay and would definitely stay again when we return to Edinburgh.
Product
Perfect place to stay in Edinburgh
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and enjoyed this apartment's great location by the zoo. We look forward to welcoming you back soon!
Service
We enjoyed our time in the apartment. The house was very cosy and everything you needed.It was a great location for everywhere we needed. Lots of great places to eat nearby and we even had a Chinese Meal delivered to the apartment and it was yummy.Beds were comfortable and toiletries were supplied. We will definately go back.
Product
It was a bit expensive but maybe because it is The Fringe in Edinburgh. They also took a £200 breakage charge so don't worry you do get it back but ours took 8 days to get back into our account.
Our response
Service rating : Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed your stay at The Ocean Drive Residence in Edinburgh. We look forward to welcoming you back soon!
Product : I'm sorry that the refund of the deposit took long as sometimes the banks can take up to 3-5 working days to process the payment after we issue the refund.
Service
Stephanie is the definition of hospitality! From the welcoming email, to the offer to make dinner reservations during the height of the Fringe, and laying in an initial supply of groceries; she was very welcoming and focused on our having a good stay
Product
Clean, quiet, new modern, and right on the bus line to get us around town!
Our response
Thank you so much for taking the time to leave feedback. We are delighted you had a great stay and that Stephanie was very welcoming and helpful. We look forward to welcoming you back soon!
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