Holiday apartment specialists
Service
Really easy reservation process and quick response to e-mails.
Product
The appartment was as shown in the photos, well-preserved and in a central location.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found the reservation process to be easy. Receiving 5*'s is always fantastic! We look forward to welcoming you back again soon
Service
Good communication & easy to use website
Product
House in lovely setting, nicely decorated & great social space. Clean & tidy on surface but needs a much more thorough clean under sofas, behind beds etc. A lot of chipped crockery & very small number of crockery & cutlery for size of property Missed basics like oven gloves etc.
Frustrated by accessibility for wheelchair user as house described as ‘wheelchair accessible‘ but a number of steps to access ground floor & garden. Specific issue for disabled guests as the bathroom on the ground floor was not suitable for a disabled person. Website mentions a power shower on ground floor but not clear that this is over a bath.
We stayed on a stunning weekend in Edinburgh but there is no usable garden furniture to sit or eat outdoors which would have been appreciated in a property like this. Overall a great base for exploring & relaxing but would benefit from some additions & improvements.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay and found the property to be a good social space for your party. Thank you for bringing these issues to our attention. We will make the appropriate amendments on the property listing to clarify the property's accessibility to future guests. Since your departure we have also rectified the issues regarding kitchen utensils. We hope to welcome you again soon!
Service
Spacious apartment in quiet location, well maintained and equipped. Great location with easy access to city centre.
Product
Great apartment for a good price, easy booking procedure.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay in our spacious apartment and made the most of the proximity to the city centre. We look forward to welcoming you back again soon!
Service
Simple and quick online booking and confirmation. Excellent and well priced accommodation with everything we needed.
Product
Perfect house and location
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found everything you needed. We look forward to welcoming you back again soon!
Service
Great apartment. Spacious, comfortable and well equipped.Good location to explore Edinburgh and surrounds. Plenty of buses every few minutes to take you into the centre. Parking space is a big plus.
Product
Not easy trying to find good accommodation for 5 people with car parking on site at a reasonable price. This apartment ticked all the boxes and knowing that Stephanie & Bryan were just a phone call away if needed was reassuring. Will definitely stay again next time we’re in Edinburgh.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the fantastic public transport network in Edinburgh as well as the available parking space. We look forward to welcoming you back again soon!
Service
Booking the apartment and picking up the keys was absolutely fine, follow up and after service was disappointing.
Product
Apartment unsatisfactory.
Not clean and unhygienic, faulty appliances, unable to use the outside seating area due to noisy dusty major building works above and portaloos overhead, unwelcome 7:30 am wake up call each morning!! Will not recommend or return
Our response
Thank you for taking the time to leave feedback. We are sorry to hear that you were disappointed in the state of the apartment. However, your Property Manager is always available to assist and if you had contacted them they would have been more than happy to help. While living near a construction site can sometimes be unpleasant, we the development will be an excellent place to visit in future. We hope despite this you enjoyed your time exploring Edinburgh
Service
very easy booking and collection of keys.
Product
the apartment was truly lovely and had everything we needed. Very central but quiet. We felt really at home.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and made the most of the apartment's central location. We look forward to welcoming you back again soon!
Service
Lovely apartment in a really fantastic location just around the corner from the beautiful Shore area and walking distance from Ocean Terminal shopping centre and Royal Britannia. Easy, straight forward access to the bus service in to the centre of Edinburgh too. Even with all the anxiety, uncertainty and extra restrictions around Covid 19 Karen made our booking and stay so easy and made us feel very welcome. We wouldn't hesitate to visit again.
Product
Fantastic! Wouldn't hesitate to book again.
Lovely apartment, in a fantastic location!
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and felt at ease during your time with us. We look forward to welcoming you back again soon!
Service
Quick and effective communication; very easy to deal with.
Product
Had a lovely stay at Lochend Park View no.3 - a very comfortable and peaceful spot, with a lovely outlook from the patio.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had a great stay and enjoyed the views from the apartment. We look forward to welcoming you back again soon!
Service
Great communications throughout. Our arrival was completely smooth and well explained. The apartment was very clean and well appointed.
Product
This apartment is a hidden gem! Beautifully decorated and appointed to a high quality throughout, with quirky touches, it is truly unique. Add to that the fluffy towels, a choice of tea and sugar, real coffee, even an artisan pepper grinder, there is a luxury here which is quite rare. I wouldn’t hesitate to book again.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you have had such a great experience of our services. We hope to welcome you again very soon!
Service
Second visit to this apartment , everything you need for a great stay
Product
Fabulous apartment , great location
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay - it is always great to hear of returning customers! We look forward to welcoming you back again soon
Service
All those with whom we came into contact were extremely helpful and friendly; it was obvious that high standards of customer service were important to this company, complementing the quality of the accommodation.
Product
Excellent value and would return.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you enjoyed your stay! We pride ourselves on high quality service and we are thrilled that you experienced this during your time with us. We look forward to welcoming you back again soon!
Service
Unkomplizierter und sehr freundlicher Kontakt zum Anbieter. Gutes Preis- Leistungsverhältnis und eine wunderbare Lage in der Stadt. Die Unterkunft war sauber und einladend eingerichtet. Der Tiefgaragenstellplatz ist ein echtes Plus. Wir haben uns sehr wohl gefühlt.
Product
Das Apartment ist wunderbar gelegen. Die Tiefgarage ist ein echter Mehrwert. Das Apartment war sauber und sehr einladend eingerichtet.
Our response
Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt in unserer gut eingerichteten Wohnung genossen und die großartige Lage optimal genutzt haben. Wir freuen uns, Sie bald wieder begrüßen zu dürfen!
Service
Good communication throughout. Karen, our point of contact, was excellent and made the process of getting access to the property very easy.
Product
This apartment is first class and in a good location for us. It is a nice modern property and was very clean. I should say this was the second time we have stayed here and on both visits have had great experiences.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that Karen was helpful during your time in Edinburgh. We look forward to welcoming you back again soon!
Overall
The apartment was comfortable and largely clean, we were let in by the courteous representative.<br />The problem that let the experience down was the filthy state of the fridge, with a very strong rotten cheese smell permeating the whole room when the fridge door was opened.<br />This was due to milk that had been spilled tracking under the crisper box, solidifying into a cheese like substance with significant mould growing on it.<br />Even after thorough cleaning by ourselves the smell was not completely eliminated.<br />I believe this likely happened as bottles/cartons cannot stand upright in the door, had to be laid flat and leaked.
Service
Professional cleaning, replacing filthy sofa and “rug”, maintenance of broken door and toilet, replacing missing light bulbs. Daughter still suffering from rash and bites from sitting on sofa.
Product
See first explanation for description
Service
L’appartamento era come da descrizione. L’assistenza fornita ci ha permesso di goderci la vacanza senza preoccupazioni
Product
Appartamento come da descrizione. Pulito e completo di quanto necessario per viverlo
Our response
Grazie mille per aver dedicato del tempo a lasciare un feedback. Siamo lieti che tu abbia trascorso un ottimo soggiorno in questo fantastico appartamento. Saremo lieti di darvi il benvenuto di nuovo presto!
Service
Excellent facilities and help provided by Karen
Product
No complaint at all, all good
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and that your Property Manager was able to assist. We look forward to welcoming you back again soon!
Service
Impeccable apartment. Perfect for our party of 5. Everything we needed. Lift a bonus!
Product
Great value for money
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and were able to make the most of the lift in the building! We look forward to welcoming you back again soon
Service
What an absolute gem! The place was beautiful and very good location. We were only a 10 minute walk to city centre and had a lovely view across the landscape and city. Comfortable and well laid out. We even got stuck an extra day with all the weather madness from Ciara and Tony and the team at Reserve were extremely helpful and made our stay that much better. We will be back and we will rent again!
Product
Lovely apartment, beautiful views and just about everything you could need in a home-away-from-home. We loved the stay - made breakfast every day. Fabulous views and only wish the weather was nicer so we could enjoy the balcony.
Our response
Thank you for taking the time to leave feedback. We're delighted to hear that you had a great stay and made use of the excellent location (despite the!). I'm glad that we were able to accommodate your group for an extra night during your travel disruption. We look forward to welcoming you back again soon!
Service
Excellent communication. Courteous and friendly staff. The complete procedure from booking to check in was simple.
Product
Great value for money for a superb apartment.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found our service easy and efficient to use. We look forward to welcoming you back again soon!
Service
The Holyrood apartment was excellent! It actually looked like the photos on the website which was a nice surprise! It was clean, spacious, well laid out and had all the amenities we needed. It was in a fantastic location in a safe quiet neighbourhood. It was close enough to the action without being in the middle of it.
Product
I filled in my comments above
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay at this wonderful apartment and that you found it to have everything you needed. We look forward to welcoming you back again soon!
Service
Very efficient and helpful. I would book via them again.
Product
Lovely apartment in a great location. The apartment was on the third floor and there were no lights on the stairs beyond the ground floor. This was not ideal and could be dangerous.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found our service efficient. We have passed your comments onto the Property Manager who will take the necessary steps to make improvements at the property. We look forward to welcoming you back again soon!
Service
The service was great - the booking process was straightforward and we got all the information we needed. Karen made check in very easy and we had no issues. Highly recommend staying here!
Product
Holyrood Park Residence was perfect for our family getaway. The apartment was very comfortable, well appointed and in a great location - we walked everywhere! Highly recommend staying here!
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay and found our service straightforward and easy to use. We look forward to welcoming you back again soon!
Service
We just loved our time in your apartment. It was nice and cozy for our arrival and even a small Christmas tree up which was nice for our 3 year old niece who was with us. The place was spotless and we had a nice welcome from Tony. This was our second stay this year but this time after unpacking we were able to sit down and have a cup of tea and enjoy a piece of your lovely shortbread, a lovely touch. The apartment is just perfect for us as our family are within walking distance and of course so is Ocean Terminal for great retail therapy. Not far for the bus to take you to centre of Edinburgh should you wish.Thank you for another wonderful stay and we will be back again...and again...and again.
Product
Price was reasonable but of course we love a bargain.
Our response
Thank you so much for taking the time to leave feedback. It is always a delight to welcome guests back to our properties and we are thrilled that you had another great time! We look forward to welcoming you back very soon
Service
Excellent service all the way through the process from booking, checking us in to refunding our deposit. We really felt confident that they were going to deliver and boy, did they do that.
Product
The location of the apartment was ideal and the standard of accommodation even better than we expected. They had some staple items in the cupboard, which was handy. We replaced with some extra. We didn’t cook in the flat but used the dishwasher and there was plenty crockery for the 6 of us. Everything was good quality. The Wi-fi wasn’t working well at first but was fine once rebooted. Sorry I didn’t take photos. We were too busy having fun.
Our response
Thank you so much for taking the time to leave feedback. We are delighted that you had such a great stay in our fantastic apartment. If you were having too much fun you must have enjoyed yourselves! We look forward to welcoming you back soon
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