Overall

Approval

96%

out of2415total reviews ofwww.reserveapartments.co.uk

Service

Good communication throughout. Karen, our point of contact, was excellent and made the process of getting access to the property very easy.

Product

This apartment is first class and in a good location for us. It is a nice modern property and was very clean. I should say this was the second time we have stayed here and on both visits have had great experiences.

Overall

The apartment was comfortable and largely clean, we were let in by the courteous representative.<br />The problem that let the experience down was the filthy state of the fridge, with a very strong rotten cheese smell permeating the whole room when the fridge door was opened.<br />This was due to milk that had been spilled tracking under the crisper box, solidifying into a cheese like substance with significant mould growing on it.<br />Even after thorough cleaning by ourselves the smell was not completely eliminated.<br />I believe this likely happened as bottles/cartons cannot stand upright in the door, had to be laid flat and leaked.

Service

Professional cleaning, replacing filthy sofa and “rug”, maintenance of broken door and toilet, replacing missing light bulbs. Daughter still suffering from rash and bites from sitting on sofa.

Product

See first explanation for description

Service

L’appartamento era come da descrizione. L’assistenza fornita ci ha permesso di goderci la vacanza senza preoccupazioni

Product

Appartamento come da descrizione. Pulito e completo di quanto necessario per viverlo

Service

Excellent facilities and help provided by Karen

Product

No complaint at all, all good

Service

Impeccable apartment. Perfect for our party of 5. Everything we needed. Lift a bonus!

Product

Great value for money

Service

What an absolute gem! The place was beautiful and very good location. We were only a 10 minute walk to city centre and had a lovely view across the landscape and city. Comfortable and well laid out. We even got stuck an extra day with all the weather madness from Ciara and Tony and the team at Reserve were extremely helpful and made our stay that much better. We will be back and we will rent again!

Product

Lovely apartment, beautiful views and just about everything you could need in a home-away-from-home. We loved the stay - made breakfast every day. Fabulous views and only wish the weather was nicer so we could enjoy the balcony.

Service

Excellent communication. Courteous and friendly staff. The complete procedure from booking to check in was simple.

Product

Great value for money for a superb apartment.

Service

Easy to book, good information available

Product

Great apartment, great location

Service

The Holyrood apartment was excellent! It actually looked like the photos on the website which was a nice surprise! It was clean, spacious, well laid out and had all the amenities we needed. It was in a fantastic location in a safe quiet neighbourhood. It was close enough to the action without being in the middle of it.

Product

I filled in my comments above

Service

Very efficient and helpful. I would book via them again.

Product

Lovely apartment in a great location. The apartment was on the third floor and there were no lights on the stairs beyond the ground floor. This was not ideal and could be dangerous.

Service

The service was great - the booking process was straightforward and we got all the information we needed. Karen made check in very easy and we had no issues. Highly recommend staying here!

Product

Holyrood Park Residence was perfect for our family getaway. The apartment was very comfortable, well appointed and in a great location - we walked everywhere! Highly recommend staying here!

Service

We just loved our time in your apartment. It was nice and cozy for our arrival and even a small Christmas tree up which was nice for our 3 year old niece who was with us. The place was spotless and we had a nice welcome from Tony. This was our second stay this year but this time after unpacking we were able to sit down and have a cup of tea and enjoy a piece of your lovely shortbread, a lovely touch. The apartment is just perfect for us as our family are within walking distance and of course so is Ocean Terminal for great retail therapy. Not far for the bus to take you to centre of Edinburgh should you wish.Thank you for another wonderful stay and we will be back again...and again...and again.

Product

Price was reasonable but of course we love a bargain.

Service

Excellent service all the way through the process from booking, checking us in to refunding our deposit. We really felt confident that they were going to deliver and boy, did they do that.

Product

The location of the apartment was ideal and the standard of accommodation even better than we expected. They had some staple items in the cupboard, which was handy. We replaced with some extra. We didn’t cook in the flat but used the dishwasher and there was plenty crockery for the 6 of us. Everything was good quality. The Wi-fi wasn’t working well at first but was fine once rebooted. Sorry I didn’t take photos. We were too busy having fun.

Service

Reserve apartments needs to hire customer service reps with people skills and human emotions and be upfront about all policies regardless of which booking site is used so there aren't surprises for the customer.

Product

The apartment was ok. The location was great. The layout was terrible and it was missing quite a few typical kitchen implements, which made cooking in a challenge. Also, you need to use both hands to exit the apartment as both the knob and deadbolt must be turned simultaneously, which is a real challenge if you are carrying anything at all outside or if you have a disability or injury. I would not stay here again but that's largely due to the terrible service provided by Reserve Apartments in advance of my stay and less to do with the apartment itself.

Service

A beautiful, cosy and comfy apparent which we book everyone we come to Edinburgh. Ideally situated, it has everything you need
A quiet sanctuary to return to in the evening after a busy day in the City! The owners are lovely and the communication is great.
We are already looking forward to our next trip!!

Product

Truly a 5 star apartment and always a 5 star experience!!

Service

Apartment was dirty, hair left over in bathroom from previous guests. Crumbs on sofa, bedside tables dusty. The lady who showed us around didn’t give us any control over heating (she controlled it from home), so we had to make do with blankets on the nights that it was cold!

Product

Apartment was dirty, hair left over in bathroom from previous guests. Crumbs on sofa, bedside tables dusty. The lady who showed us around didn’t give us any control over heating (she controlled it from home), so we had to make do with blankets on the nights that it was cold!

Service

Impressive service all around. Love the apartment.

Product

Love this apartment for too many reasons to mention. Location. Standard of furnishings and decor. Fully equipped kitchen etc

Service

Tasteful and spacious apartment. Well located. Good value for money.

Product

Very good quality accommodation for a reasonable price.

Service

Efficient as ever - a very streamlined process from booking to staying. No unnecessary emails just the reminders and prompts to pay damage deposit etc. Very helpful if you do need to contact by phone. We wouldn't dream of using any other accommodation specialists for our many visits to Edinburgh.

Product

This is a stunning apartment in a fantastic location. You can tuck the car away in it's safe underground parking space then walk everywhere. The living area is spacious bright and very comfortable. The best night's sleep ever on the best mattress with high quality linen. We didn't want to leave and have already booked to come back. Property manager Karen as helpful and accommodating as ever - we had a perfect stay.

Service

Can't fault them: excellent service, excellent apartment. Would definitely stay again.

Product

Clean, comfortable with plenty of space and all conveniences.

Service

Pristine apartment with spotless interior. Beautifully decorated in a nice quiet area. They have genuinely thought of everything including reusable coffee cups and water bottles for when you are out and about. Very straightforward check in and excellent communication. All the details on the app. Quality everywhere-much better than your average Ikea furnished b&b. Everything walkable including bus station , tram, shopping, Botanic Gardens, museums, restaurants and theatre.there is even covered parking.

Product

Superb weekend, in a perfect apartment

Service

The location was excellent but parking and expense of parking down the road is ridiculous.
Suggest hooks or towel rails in the bathroom and a bin. Otherwise was a pleasant stay.
Thank you.

Product

Location amazing but parking a problem. Expensive parking lot down the road.
Suggest towel hooks and a bin in the bathroom.