Overall

Approval

96%

out of2299total reviews ofwww.reserveapartments.co.uk

Service

Highly recommend the apartment we were in. We were met on arrival by Tony who kindly showed us around the apartment, giving us any info we might need and the keys. Our apartment was so well equipped and very tastefully decorated. Modern, light, airy and plenty of space. Excellent that we had our own parking space within the carpark. The pictures on the website really did match the actual accommodation (which is not always the case when booking accommodation online! )

Product

Wasn't the cheapest accommodation we've been to within Scotland but it was worth it for the gorgeous apartment and plenty of space for the family to chill out for a weeks holiday.

Service

Great location. Bright apartment. Fully renovated with great taste. Ideal for my wife and I (54 & 55). Thanks to Val for arranging a free car park (impossible to find a parking at reasonable price close to the flat. We did not use our car during our stay.

Product

No surprise. First use without difficulty (from France)

Service

Simple, efficace, chaque étape est détaillée clairement.

Product

Great location, close to the city center and free parking places, many shops. Big apartment, comfy, each room is nice, airy.
The kitchen is big and nice. It lacks a few necessary items though : dishwasher and toaster can’t be used, pans are scarce. Last but not least, a real coffee machine is definitely necessary.
All this doesn’t trump the really nice apartment, perfect for 4 to 6 people.

Service

Flat nice and clean, plenty of stuff in the kitchen for cooking, good wifi, washing machine, TV. So after 2 days I decided to book another week. Plenty of buses to go everywhere in Edinburgh but anyway if you like to walk in about 20 minutes you are in the city centre. Plenty of shops as well. Quiet so good sleep. The manager Tony very helpful, kind and fast to reply to all my requests

Product

Everything was ok as I was expecting

Service

Location is great, property manager was right on time and very friendly.

Product

Rate for 8 nights was more than fare.

Service

The service I received was very good and when I had the need to contact them, they were really helpful. I would have given 5 stars, however the emails that I received were a bit confusing, especially one that said my booking request has been closed, took me a while to work out what that actually meant. Also, the email with the access codes for the apartment was received around 8pm the night before we were due to travel, it would have been better if this was provided much earlier in the day. Also the information on what to do with the key cards upon leaving was confusing as there was three different instructions. sorry if we followed the wrong one!
That being said the Reserve Apartments app was very useful.

Product

The apartment is all that we hoped it would be, the views both towards the city centre and over the Firth of Forth with the balcony were stunning. The apartment itself had every thing that we wanted and we would look to book again as the area was quiet, there were frequent buses to the city centre (exact change only) plus an Asda in walking distance.

Service

The apartment was in a perfect location, clean and spacious.

We were met promptly and Magda gave us all of the information we needed.

Product

The booking process was excellent as clear and concise information was given when we completed the online forms.

Service

Our representative in Edinburgh was wonderful. We requested access to the apartment at off hours and we are so appreciative of how it easy it was to arrange. She texted us shortly after we landed and met us at the flat to show us around. Her recommendations of where to take the kids were bang on.

Product

The flat was so cozy! We were travelling with two young children and the flat was absolutely perfect for us. The rooms were ample size, the beds extremely comfortable and everything was tidy and clean. We ate in a fair bit and the flat was walking distance to the markets and the kitchen had all the supplies we needed. This residence is also close to the Princes Garden/Playground which my children loved! We also loved being so close Dean Village and enjoyed a number of strolls around the village and along the waterway. We highly recommend this flat for a family, so easy to get everywhere because it's only a few metres to bus stops. A suggestion for future travellers ... pack a few laundry pods and facecloths.

Service

Very easy to book appartment. Friendly service

Product

Very comfortable flat. Perhaps needs new carpet in hall.

Service

In my initial booking the agent went under and my reservation was cancelled. I asked Reserve to hold my booking while the details of my failed reservation got sorted out. They said they would, but they did not. I was fortunate to be able to re-book the same place. Otherwise, the service was very nice.

Product

Nice little apartment in a fantastic location

Service

Easy website to use with good choice of properties.

Product

Great location just a walk away up from haymarket train station. Amazing size of living room! It's a good base to stay for going out and about exploring Edinburgh. Not far from tram stop or bus stops. Was met by christine who was pleasant and recommended places to see. Would book again

Service

Yes would use again

Product

Clean, everything you need. Convenient for Britannia and buses into Edinburgh. Close to good restaurants

Service

Location was wonderful and in the city center. The apartment manager was great to work with, very professional. I would recommend this service to friends & family.

Product

This location had floor length windows and great bathroom. The bedroom is separate and lots of closet space.

Service

Nice contact, Tony was very kind and helped us really good!

Product

We had a wonderful stay @ Bellevue Terrance. Perfect location, spacious & modern apartment and clean. Only one note: beds were very soft, to soft!

Service

Love this apartment! Good location.

Product

Clean, nice and good location.

Service

Good range of options and easy to deal with.

Product

Perfect spot in Glasgow for a weekend visit. Thomas was good to deal with and did all he could to cater for our arrival and departure times. Comfortable and well equipped flat in an excellent location.

Service

Booking was and paying deposit was easy.

Product

Very friendly and helpful owner. Flat lovely, spacious and very clean.

Overall

The flat is lovely, so comfortable and central and with a garden which is perfect for the days when the sun shines. There is a warm welcome and lots of chocolate biscuits! Many thanks to Richard and Barbara.

Service

Very easy to do business with. Easy check-in and check-out. Great apartment.

Product

Great apartment tucked away in a small close. Very quiet and perfect for a short weekend break.

Service

Our third time of booking with Reserve Apartments, we have found them to be reliable and well organised.

Product

The apartment was as described and was just right for us.

Overall

well located and comfortable apartment,.<br />insufficient kitchen equipment to make food: no big pan or casserole to make pasta for 8 for example, no salad bowl ...<br />room on the noisy street and smell of sewage in the double room

Service

The agent was very flexible with our meeting time

Product

The apartment was stunning, well equipped and the location was good

Overall

The apartment on Alva Street was a great location. Very close to restaurants and the tram and Princes Street. The apartment was stocked with toiletries, food treats and extras for the kitchen, had two heated towel racks and even an electric clothes dryer. This helped us tremendously as we didn't have to bring as many changes of clothes in our luggage. I hope we can come back to Edinburgh someday. This location is all we need and no need to look anywhere else to stay. Dealing with Reserve Apartments to book, along with the coordination from the owner of the apartment, made this place a breeze to do business with.

Service

All perfect

Product

Super downtown but quite
2 smaller bedrooms but nice beds
2 bathrooms which apear big.
Nice kitchen and tv
No coffee maker

Service

Everything was straight forward from start to finish. We would definitely consider using Reserve Apartments again.

Product

We were having a surprise family get together.The house and gardens were excellent, spacious and very well equipped.The location was fabulous and within a short taxi or bus journey into the city. I can highly recommend this property. If in the city I would use it again.

Service

Great service, all information readily available and clear guidelines. Easy payment online from overseas and all arrangements managed well.Concierge service managing property very helpful and easily accessible. Great service all up.

Product

Second time in this property. Very well appointed / comfortable and in a good location - which is why we returned there. Everything possible supplied in the property.

Only comment would be to cover wooden floors with carpet to reduce sound echo.

Service

Easy to reserve, apartment manager is very helpful and accommodating Apartment was spotless and comfortable.

Product

Good value for location and getting around Edinburgh

Service

The apartment looks nicer in the pictures than once there.

Cleaning was really bad, under the bed, toilet, extractor fans....this was reported and even though the agent was very prompt on his replies no action was taken or even asking if they could re-attend ( pictures were sent)

Product

easy to book however the damage deposit refund was not processed on the departure date but only 3 days later

Service

Minimal dealings with Reserve for this property but efficient in areas where we did go through them

Product

Lovely apartment in a great location - we had everything we needed to enjoy a wonderful stay. Bed very comfy and though central very quiet and peaceful.