Frequently asked questions Here's a selection of the questions we get asked regularly. Can't find the answer you're looking for? Contact us and we'll get back to you as fast as possible. How can I narrow down my search? Are the discounts genuine? Can I put the accommodation on hold? Is the availability calendar up to date? How do I make a group booking? When will I receive confirmation? Can I negotiate a discount? Do you own the apartments? Why is a security deposit required? Who is my main point of contact and when can I speak with them? What is your cancellation policy? Will my card details be held as way of security deposit? Will you charge my card for the remaining amount? How do I pay the remaining balance after I book online?