Frequently asked questions
Here's a selection of the questions we get asked regularly.
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- How can I narrow down my search?
- Are the discounts genuine?
- Can I put the accommodation on hold?
- Is the availability calendar up to date?
- How do I make a group booking?
- When will I receive confirmation?
- Can I negotiate a discount?
- Do you own the apartments?
- Why is a security deposit required?
- Who is my main point of contact and when can I speak with them?
- What is your cancellation policy?
- Will my card details be held as way of security deposit?
- Will you charge my card for the remaining amount?
- How do I pay the remaining balance after I book online?