In my opinion this management company leaves a lot to be desired. Reserve Apartments office staff were great at responding in a timely manner, thank you; the same cannot be said for the management team.This perfectly located apartment looks great on the surface. ....broken glass under the master bed, weeds and garbage in the entrance way. The key to the Queen Street Gardens had expired, Reserve Apartments could give me no assurances it would be renewed for my visit. Fortunately I was able to track down the solicitors who managed the keys and the owner kindly paid the funds owing half way through our visit a valid key was made available.The parking pass available in the apartment for James Stteet Parkade accross the street had also expired, and was not renewed, parking passes for alternate parkades across the city were dropped in the mail slot by management. The doorbell was broken.There are great recycle bins outside the apartment but no keys that were available opened them? Despite these many inconveniences I enjoyed my time in this apartment.
Great location..great set up..lots of space for 5 people.
Deck was brilliant. Awesome kitchen.
Dissapointed with broken glass under the bed, very unsightly entranceway, expired parking pass & inability to access Queen Street Gardens till half way through our visit.
Thank you for leaving us some feedback - guest reviews are incredibly helpful to us, and we take each and every comment on board.
We're sorry that you experienced some issues during your stay, however, we can be certain that both Reserve and the property management company did everything possible to assist you during your time at the York Place Residence.
All the best
Hannah - Reserve Apartments
review via Feefo.com