Overall
Approval
97%
out of2594total reviews ofwww.reserveapartments.co.uk

Reviews

 1  2   85  86  (2556 matches)  Next »

Easter Road Apartment 4

25 Mar 2017 10:03

Overall

beautiful place. Quiet, clean. Everything what you need to rest.

The High Riggs Residence

22 Mar 2017 09:03

Service

Great apartment in a central location. Excellent rooms, space and had everything we needed. Good support and responses from owner. Would highly recommend

Product

Excellent location and facilities. Would definitely recommend

The Alva Street Residence

16 Mar 2017 04:03

Service

Fantastic apartments good area well furnished

Product

Will recommend to all our friends to use these apartments if in Edinburgh

The Ravelston Residence No.2

13 Mar 2017 12:03

Service

The agents were very helpful in choosing the right property, and Karen (the property manager) couldn't have done more for us.

Product

Really lovely apartment. Everything felt brand new with a touch of luxury, and it was great to get so much space and parking. We walked to Stockbridge for breakfast most days, and getting right in to the Old Town etc was really easy by bus. The property manager was so friendly, and couldn't do enough for us. We will definitely be back!

The McDonald Residence

08 Mar 2017 12:03

Service

Stayed at Macdonald Residence for the weekend and we were very happy with the quality of the apartment. Easy walking distance to centre of Edinburgh, with lots of pubs and restaurants nearby, would highly recommend to friends and family.

Product

Easy to deal with and very accommodating

The Roseburn Maltings Residence

04 Mar 2017 11:03

Service

Great apartment, excellent service

Product

Good value since there were 4 of us.

The David Hume Residence

03 Mar 2017 09:03

Overall

Lovely location just down the road from Edinburgh castle. Apartment clean and spacious for four. Tea/coffee/milk provided for arrival. Good wifi. The entrance is a bit difficult to find first time and the alley and stairway are scruffy but the flat itself was nicely decorated throughout. The lounge is double glazed and is quiet. The bedrooms are not double glazed but you rarely get disturbed from traffic on the road just occasional noisy people. It can be a challenge to remember to lock/unlock the shared bathroom upstairs as it is located between the two bedrooms. One bath and one hand towel provided. We would have liked a towel for the downstairs bathroom too and change of towels after a few days. Walking distance to most areas although we only found grass market on our last night which has lots of bars and eateries instead of walking into the centre. Turn left before the castle and down the steps. Michelle the owner is lovely and welcoming. Overall we had a lovely stay and would recommend it.

The Blinkbonny Road Residence

02 Mar 2017 07:03

Service

The whole process was simple from booking to checking in.

Product

Good value for money and excellent location for Merryfield but a little far from princess street

The Cowgatehead Residence

01 Mar 2017 05:03

Service

Very good appartment well furnished and very near everything.
Only little remark is about the bed. Matress is a bit too soft and we could feel the springs

Product

very good ratio price / performance

The Ravelston Residence No.1

01 Mar 2017 05:03

Overall

very nice apartment , only 15mins from all the action

The Fettes Rise Residence

27 Feb 2017 08:02

Service

Reserve were a pleasure to deal with, very attentive and Karen was very accommodating enabling our stay to be as easy as being at home. Couldn't fault the service excellent all round.

Product

The apartment was lovely and modern with everything you need to enjoy a home from home experience. The apartment was well heated and very comfortable. The addition of secure underground car/bike parking made this extra convenient. I would highly recommend this apartment for families, couples and professionals.

The Ravelston Residence No.2

26 Feb 2017 12:02

Service

I will await your response before I decide on my next steps. I will most definitely be sharing my experience and will be contacted the relevant parties to communicate my dissatisfaction.

In terms of issues, you must see from a customer point of view that the following is unacceptable:

1. Miss selling of property - 1 shower instead of 2. Complained on arrival but nothing done.
2. Shower blockage by a hair wig
3. Malfunctioning apartment alarm going off at 1.30 am with no help from property manager
4. Workers entering the property to disarm the alarm the next morning without our consent
5. I do not expect to have to continually email you and complain.

This matter should have been resolved straight away as that is what I would expect from a reputable short term letting agency.

Thanks

Mr sen

Product

Overall a very disappointing experience. See attached for a wig blocking the shower on arrival. Disgusting.

The Lochend Park View Residence No. 1

23 Feb 2017 09:02

Service

Excellent service highly recommended

Product

Lovely property and well maintained

Metropole Apartment

22 Feb 2017 09:02

Service

Thomas was great he was there to show us the apartment which was unbelievable and second to none we will be back again soon! Great service lovely warm friendly person thanks again Thomas

Product

Apartment was unbelievable really reasonably priced and stunningly decorated it had everything we needed and Thomas was amazing help

The McDonald Residence

22 Feb 2017 06:02

Service

Efficient and friendly service.

Product

The apartment was great. Great location, spacious and well equipped. It was a bonus that it came with a parking space although it was the most awkward garage ever and every exit/entry took about 15 minutes with someone guiding (we do have a large family car).

The Coates Gardens Residence

19 Feb 2017 06:02

Service

Superb apartment. Clean, well furnished and great location

Product

excellent apartment! well worth it

The Raeburn Place Residence

19 Feb 2017 12:02

Service

This apartment does exactly as you'd expect - provides a lovely comfortable living space very central, which you can easily walk to all central locations. The apartment is very spacious and airy!

The facilities are ample for visitors with lots of room to spread out - warning to anyone with kids! If the shop below complain just say 'you're just living' as obviously they have gotten used to
It being very quiet!

We thoroughly enjoyed staying here and Eddie & David were fantastic. I would definitely recommend this for anyone looking to stay within north edinburgh as a great convenient spacious location. Oh and the bath is amazing!!!

Thank you for such a comfortable long stay in such a lovely traditional environment.

Product

reserve were so easy to deal with - made every effort to accommodate us asap and were just fantastic - overall a great team working well with property managers as well as customers- thank you!!

The Patriothall Residence

18 Feb 2017 12:02

Overall

Great location 15 minutes from city centre, Stockbridge had excellent eateries and walks along Water of Leith. Apartment very modern, clean and roomy with comfy beds and luxurious bed linens. Bathrooms also modern, very clean and well stocked. Would certainly return for another stay.

The Alba Morrison Residence

17 Feb 2017 05:02

Service

Straightforward booking system and quick response.

Product

Good location and easy to find. Helpful concierge service.

The Holyrood Park Residence

16 Feb 2017 04:02

Service

Very efficient and answered questions quickly.

Product

We found the apartment to be spotlessly clean and well stocked. As a family we stay in flats frequently while on holiday and I must say this is one of our favorites. The location is great and the views excellent. We found the owner to be very accommodating and answered any questions we had in a timely fashion, even checking the apartment for a lost watch after our departure. Normally we need to ensure we bring kitchen and bathroom essentials with us (dishwasher tablets, washing up liquid, hand wash, toilet roll etc) but these were provided. Would I recommend this apartment, yes. Would we go back, definitely

Mews 3 (Circus Mews)

15 Feb 2017 07:02

Overall

Lovely apartment. Immaculate. Alison was very helpful. Location is great

The Ravelston Residence No.2

15 Feb 2017 02:02

Service

This apartment was absolutely beautiful. It completely matches up to how it looks in the pictures. It was also in a great location. Would highly recommend this apartment and will definitely be back.

Product

Great value for money especially as we booked last minute.

The Hart Street Residence

14 Feb 2017 04:02

Service

Excellent service all round

Product

Again flat was just what we wanted

The Patriothall Residence

09 Feb 2017 09:02

Service

The process was overly complicated, my deposit still hasnt been refunded, and you dont offer any form of online or telephone customer services on Sundays.

Product

The apartment was a little dirty in places such as the lamp fittings and the shower head, you could also hear everything in the flat above, outside and a joining rooms, so not the best place to get a good night sleep, but an excellent location, with secure parking, and furnished to a high standard, we would certainly consider staying again, but only if we could get the same discounted rates.

Our response

Many thanks for taking the time to post your feedback. I am sorry to hear that you found the process overly complicated, we do work on updating our software as much as we can to make it quick and easy for guests. All damage deposits are refunded 5 working days after check out. 

Its great to hear that you found the properties location excellent and that it was furnished to a high standard. The owner is aware of your comments regarding cleanliness and this is being investigated. 

The Waterfront View Residence

08 Feb 2017 11:02

Overall

Flat has great facilities with a panoramic view over the Firth of Forth.

The Spittal Street Residence

08 Feb 2017 11:02

Overall

Excellent Apartment. Perfect location. Lovely owner. Definitely had a big part making the weekend and more importantly the Stag loved it too.

The Edinburgh Castle Suite @ Castle Terrace

01 Feb 2017 09:02

Service

Excellent service and kept us well informed throughout the booking process.

Product

Beautiful aparrment, better than pictures with all amenities needed in a great location.

Thistle St Lane, 250 metres to Princes Street-parking included

01 Feb 2017 09:02

Service

Great location, very clean, comfy beds.

Product

Great location, very clean, comfy beds.

The Quartermile Residence

01 Feb 2017 08:02

Service

Excellent service, as always. Online booking was very easy. Keep coming back to Reserve.

Product

The apartment was really nice. Very clean and well presented. And has a really spacious feel. Perfect set up for people visiting Edinburgh on business or as tourists. The kitchen/dining area upstairs is really lovely, and with a couple of great bars/restaurants opposite you really do feel in amongst the city and the hubbub. Will definitely be back again soon.

Castle View Apartment

06 Dec 2016 08:12

Service

During our stay in the apartment there was no warm water and no heating. They tried to fix it but it didn't work. So they offered us a refund of 25%. But they haven't paid it until now. We asked for the refund many times but they just ignored us in the end. Very unprofessional and annoying - never again!

Product

No heating and no warm water during our whole stay. No one could fix it. Very annoying!

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